Thank you for your review. We are sorry to hear you feel disappointed, however we do need to clarify a few points, as your comments do not match the communication history or the status of your order.
We have checked our system and we have not received any messages from you through the official order platform, email, or customer service channels. We also do not use automated chat replies regarding delivery dates — all responses are manual.
Additionally, no order details, name, or order number were provided in the message you’re referring to, so unfortunately we were unable to trace or assist further at that time.
If your order placed on 15th October has not yet been delivered, we are more than happy to investigate — we just need one of the following so we can locate it:
Order number
Name used at checkout
Email address used for purchase
Once we receive those details, we will track the parcel and update you with a resolution.
We take customer service and delivery seriously and we are committed to sorting this out quickly — we just require the relevant information to do so.
Please contact us through the official channel where the order was placed, and we’ll be happy to help.
Thank you,
Rosemart Signs Ltd