I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Zobacz więcej
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Zobacz więcej
Fast delivery and tan remover is an amazing product. Always has good offers on products
Informacje dotyczące firmy
O Rose & Caramel
Napisane przez firmę
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Dane kontaktowe
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Zjednoczone Królestwo
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,8
Dobra
445 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 60% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Smells delightful
Smells delightful
This is the only tanning brands that are fine doesn’t streak doesn’t stain in your clothes or your bedding smells very nice, but it’s quite an expensive product for me to regularly buy so I normally like to wait for the special Sales🌸🙏🏽🌸
18 października 2024
Odpowiedź od Rose & Caramel
Thank you for your lovely words, we’re so glad you’ve found a tan that works perfectly for you!
Excellent
Placed order however had some issues. Reached out via email and explained the situation. Everything explained to me & replied in a very timely manner. New order being shipped out. Excelled customer service🙌 Thanks again! X
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Rose & Caramel
We’re glad we could help and get your order on the way! Thank you for taking the time to leave such lovely feedback x
Fast delivery and great tan
Fast delivery and great tan. So easy to use and didn't dry out my skin.
4 sierpnia 2025
Odpowiedź od Rose & Caramel
Amazing to hear! A gorgeous tan without dry skin is exactly what we aim for!
Odpowiedź od Rose & Caramel
Thanks for your feedback! We’re glad you’re enjoying the scent and that the product’s working well for you.
Love, Rose and Caramel x
Unfortunately it has arrived with a…
Unfortunately it has arrived with a crack in it and is therefore pouring from the bottom !
5 sierpnia 2025
Odpowiedź od Rose & Caramel
Hi Lindsay,
We’re really sorry to hear your order arrived damaged! We know how disappointing that must be. It sounds like it has been damaged during transit, and we’d love to help get this sorted for you.
If you could reach out to our customer care team, they will help to resolve this issue for you.
Best wishes,
Rose and Caramel x
Sadly another tan with bold claims
Sadly another tan with bold claims! After 2 coats I managed a faint okish tan. But the worst part was the wear off!! It’s taken me nearly half a tub of remover to scrub my skin raw! This for me was extremely disappointing and costly 🥲
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Rose & Caramel
Hi Nicola,
We’re so sorry to hear you’ve had this experience, we never want our customers to feel disappointed with their purchase and would love to help you.
If you can reach out to our customer care team, they’ll be more than happy to guide you through the best way to get the results you’re looking for and offer support with your purchase.
Thank you for sharing your feedback, it helps us improve and make sure every tanning experience is a positive one.
Best regards,
Rose and Caramel x
Amazing results
Have never used fake tan and was so nervous but WOW I cannot recommend enough! And steaks I did have washed straight off in the morning! Over the moon with it will be ordering again and have recommended to everyone
25 lipca 2025
Odpowiedź od Rose & Caramel
Hi Hannah,
Thank you so much for your amazing review! We’re thrilled to hear your first tanning experience was such a positive one and even happier to know you’re over the moon with the results.
It’s lovely to hear you’ve already been recommending us to others, it means the world to our team. We can’t wait to see you back for your next order!
Best wishes,
Rose and Caramel x
I did not receive first but when…
I did not receive first but when contacted they made it right I received my purchase this week so it does work when you exfoliate with mite I will order again thank you
25 lipca 2025
Odpowiedź od Rose & Caramel
Hi Geraldine,
Thank you for your lovely review! We’re so glad our team could get everything sorted for you and that you’re enjoying your purchase.
We really appreciate your review and can’t wait to welcome you back for your next order!
Best wishes,
Rose and Caramel x
The products were perfect
The products were perfect, just as described! Tan was gorgeous and the mits were super soft.
25 lipca 2025
Odpowiedź od Rose & Caramel
Hi Elle-Mai,
Thank you so much for your lovely review! We’re delighted to hear you loved your tan and found the mitts super soft, exactly what we aim for.
We really appreciate your kind words and are so happy the products were perfect for you.
Best wishes,
Rose and Caramel x
Odpowiedź od Rose & Caramel
Hi Kirsty,
Thanks so much for your feedback! We’re glad everything arrived on time and you had a positive experience.
Best wishes,
Rose and Caramel x
Odpowiedź od Rose & Caramel
Hi Colin,
Thank you so much for your kind words! We’re thrilled you loved the product and delivery.
Best wishes,
Rose and Caramel x
Amazing my tan has come off so quick…
Amazing my tan has come off so quick than I thought ☺️
4 sierpnia 2025
Odpowiedź od Rose & Caramel
Hi Nicole,
Thanks so much for your lovely feedback! We’re really glad to hear the tan remover worked quickly and exceeded your expectations!
Best wishes,
Rose and Caramel x
Love this ran remover
Love this ran remover. Best ever. Wouldn’t be without it!
21 maja 2025
Opinia niezależna
The best tan I have ever purchased
The best tan I have ever purchased - the amount of time I have been asked if ive been on holiday is unreal!
Looks natural and does not have that fake tan smell!
1 maja 2025
Opinia niezależna
I use the purity excel tan remover on a weekly basis.
I use the purity excel tan remover on a weekly basis and I cannot recommend it enough. The results after one application are amazing. Removes my tan effortlessly and not in an abrasive way. My skin is left feeling silky smooth and properly moisturised, ready for me to reapply my tan. Keep up the great work Rose & Caramel and keep those wonderful offers coming!
8 maja 2025
Opinia niezależna
Purchased extra dark and 60 second tan…
Purchased extra dark and 60 second tan remover. Both products are amazing and are now my go to every time.
18 kwietnia 2025
Opinia niezależna
The tan remover is so so good
The tan remover is so so good! Takes me a couple of coats to get it fully removed but it does do what it shows on the ad!
6 maja 2025
Opinia niezależna
Purchased the So So Dark Serum tan and…
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly looks super natural and like a proper, two weeks in the sun, deeply developed natural tan. I won't be buying another tan ever again.
14 kwietnia 2025
Opinia niezależna
I buy the fake tan remover scrub
I buy the fake tan remover scrub, it is good but it does take quite a few applications and it doesn’t seem to remove th fake than like it shows in the pictures! Not sure if I am doing something wrong but I leave it on for 5 minutes but still have to do lots of applications and lots of scrubbing!
1 maja 2025
Opinia niezależna
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