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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered 2 Undergrips and a RocketGrip Dry-Tac Overgrip on 8 August 2026, but I have still not received the items as of 12 September 2026. I contacted customer service and was advised that the... Zobacz więcej

Oceniono na 5 z 5

I am a full-time tennis coach. I have the racket in my hands every day for a couple of hours per day. The racket grip helped me so much. It reduced the tension in my wrist after each day of work and h... Zobacz więcej

Oceniono na 1 z 5

If I could give it zero star, I would. The product is not fit for purpose. @rocketgrip - here are the design flaws you need to resolve: for a tennis racket, Your silicone is too small for the racket.... Zobacz więcej

Oceniono na 4 z 5

La mise en place du grip est plutôt compliquée avec les outils fournis (60' sans réussite). Par contre, ça m'a pris 60'' avec ce petit hack : couper au couteau ou à la scie la grosse partie de l'out... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ze sprzętem hokejowym

Napisane przez firmę

RocketGrip is new generation sports grip producer. It is the #1 fully customizable grip in form that shrinks and fits any knob type. RocketGrip can also be personalized with player's name and number. All RocketGrip products extend glove lifetime up to 5x as it does not consist of glue and thus save palms. More than 75 000+ hockey players around the world are already ditching the tape and switching to the RocketGrip grip tape alternatives. RocketGrip is Pro player-approved and used by the top athletes.


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

94 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 70% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,6

Wszystkie recenzje

(94)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 55

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

My faveorite

⁠Its dope, got mine within a week, my favorite one is the rubber model, because it has more of the grippy feel. Everyone always asks me where did I got it.

9 września 2025
Opinia niezależna
Oceniono na 1 z 5

They never sent my order, scammed me out of my money

They had a promo for 2 for 1 grips. I ordered and paid for 6 grips - 4 of which were supposed to be christmas gifts - and they only delivered 4. They stiffed me of the 2 grips I paid for and ignored every outreach I sent to them telling them what happened and they would not respond. No phone number to call... Terrible customer service and a scam company. Don't buy from these foreign scammers, buy local instead. I was a fan of their grips before this, but never again. Beware, they may just take your money.

17 listopada 2024
Opinia niezależna
Logo Rocketgrip

Odpowiedź od Rocketgrip

Hi Jackie,
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this situation has been for you, and we sincerely apologize for the disappointment it caused.
At the time of your order, there was a nationwide postal strike in Canada in late 2024, which unfortunately led to significant delivery disruptions beyond our control. We understand how upsetting this was, especially when the items were intended as Christmas gifts.
We are also very sorry that your earlier message was missed — this is certainly not the level of service we aim to provide. On November 21, 2025, we reached out to you via email to better understand the situation and to urgently arrange a replacement order for the missing items. Unfortunately, we did not receive a response.
Please rest assured that we would never intentionally withhold items or payments. We kindly ask you to get back to us via email so we can resolve this matter promptly and make things right for you.
Thank you for your understanding, and we genuinely hope to regain your trust.
Kind regards,
Team Rocketgrip

Oceniono na 4 z 5

Good quality

⁠I didn’t know they are based in Europe, the shipping took 14 business days to Canada but I can say that the quality of the product won’t disappoint

25 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Even when confirmed wrong product shipped

Order was received but did not have the name or number on the grip - just a generic danish flag one.
Very disappointed and will not recommend or order again.
I even emailed them 2 days after the order was made to make sure the name and number would be included.

27 października 2025
Logo Rocketgrip

Odpowiedź od Rocketgrip

Hi Monica,

Thank you so much for your feedback. We’re very sorry for the confusion and any inconvenience this situation may have caused.
Recently, we experienced a temporary issue with our personalization process, which is why we reached out to our customers right away. It’s possible that your order had already been shipped before we noticed the issue, or that a message may not have reached you as we’ve checked our system and it seems we may not have received your reply.
Please don’t worry, we truly care about resolving this for you and will make sure your order is delivered exactly as requested. Our customer service team will contact you shortly to ensure everything is sorted out as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Warm regards,
Team RocketGrip

Oceniono na 4 z 5

Overall happy

The delivery took way longer than promised - yes….later understood that it actually wasn’t these guys fault and the customer service kept in touch with me during the delay and i received the product after all, so although it was frustrating, I’m happy with the service and product.

23 września 2025
Opinia niezależna
Oceniono na 1 z 5

i ordered with my Name and Number and…

i ordered with my Name and Number and got it without. And my Mails are ignored to claryfied it

27 października 2025
Logo Rocketgrip

Odpowiedź od Rocketgrip

Hi Christian,
Thank you for sharing your feedback! We’re truly sorry to hear about your experience.

Recently we had a temporary system error that affected product personalization. As soon as we noticed the issue, we contacted all affected customers to confirm their details.

We also replied to your email on November 2, but haven’t yet received your response regarding the personalization you’d like added to your grips.

Please check your spam or junk folder in case our message ended up there. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding while we make sure you receive your order exactly as intended.

Warm regards,
Team RocketGrip

Oceniono na 5 z 5

Top customer support!

I received my order without the personalization, so i asked the customer support and they sent me the right ones, thank you very much!

also the product is recommendable!

27 października 2025
Oceniono na 2 z 5

Great product, but terrible support

I ordered two pairs of grips with name and number.
When the order was send, I received an email from support, that they accidentally missed the name and number and ask if I can provide it in a reply to the email with name and number again. - OK, that can happen, no problem.
I replied with requested information and a question what should I do with the package which was already dispatched. Unfortunately I received email saying "Your message wasn't delivered to support-at-rocketgrip.com because the address couldn't be found, or is unable to receive mail."

So I found that they actually using eu domain, I manually modified address and replied to support on rocketgrip.eu - success, automated email arrived that a ticket in a ticketing system is created!

But when I click on the ticket a login page to a ticketing system opened, but since the ticketing system has different accounts than rocketgrip itself, I don't have one here... and there is no possibility to create one, great! So I waited 48 hours as it was stated that I should received reaction in that time and nothing happened.
I replied again to the eu domain email, another ticket was created, same problem as the first one.
After 72 hours, I received an email saying just "thank you", without any response to my question. I'm quite curious if the grips with proper labels arrive sometiome...

27 października 2025
Logo Rocketgrip

Odpowiedź od Rocketgrip

Hi Jakub,

Thank you for your feedback, we sincerely apologize for the confusion and inconvenience you faced.

Because we experienced a temporary system error affecting personalization, we received a large volume of emails as we worked urgently to ensure each customer’s order was handled correctly.
We understand the frustration caused by the difficulties with the email address and ticketing system, and we’re sorry this added to your concerns. Our team has since adjusted our communication settings to prevent this from happening again.

We truly appreciate your patience and your trust in us. Please be assured that your personalization details are now securely recorded and we are committed to delivering your grips exactly as you requested.

Warm regards,
Team RocketGrip

Oceniono na 5 z 5

Ordered a custom grip last September

Ordered a custom grip last September, it arrived within a week, looked simply amazing, all the details were just perfectly like I ordered. Now I'm still rocking the same grip because somehow my stick decided to be very durable, but everybody notices the grip, it looks great, functions great and you can do nothing but notice, that there is 0 like for real 0 holes in my gloves.Previously I've changed my gloves every year or at least 2 years max. This is the first time, that there is no need to change my gloves. AMAAAAZING!!!

16 października 2025
Opinia niezależna
Oceniono na 5 z 5

Well done Rocket Grip

Love the product! Quality is great and the thing you can fully customize the whole grip make it look so cool. Good customer service, we received the order in time and in perfect condition. Well done Rocket Grip!

13 października 2025
Opinia niezależna
Oceniono na 1 z 5

Our grip tore within a week of very…

Our grip tore within a week of very light use. They would not refund inky replace. I don’t want a replacement of a terrible product. Complete waste of money.

Also there is no way to do a review of them on their website or Facebook.

1 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

The customer Service was incredible

The customer Service was incredible. these grips made it through the entire outdoor season which says a lot as we are in Wisconsin and the weather does not always cooperate. the grips look new and have helped my childs game

27 maja 2025
Opinia niezależna
Oceniono na 1 z 5

BUYER BEWARE

Placed 2 separate orders early Dec. 2024 for Christmas presents for my 2 grand children. Even Paid the extra shipping charges on one of the orders to guarantee arrival before Christmas. Received one of the orders late Jan. 2025. Still haven't received the second order, now May 2025. Buyer beware, don't get ripped off like I was. Do your homework, read the terrible reviews.

12 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Would give 0 stars

Would give 0 stars, if I could.
Ordered from U.S. site.
Package was shipped "Latvijas pasts” - a company in Latvia.
They said was transferred to USPS.
Never received order.
What a waste of money!

28 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Billed for delivery

Order grips in Nov of 2024 finally got them January 2025. Rocket grips sent new ones by FedEx now I am getting bills from FedEx. Rocket grip said they would take care of the charges but this never happend. Very poor customer service.

10 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Don't waste your money

Don't waste your money. Grip was torn after a single lacrosse practice. Customer service promised a replacement three weeks ago and then ghosted us an didn't respond to multiple follow up emails.

30 marca 2025
Opinia niezależna
Logo Rocketgrip

Odpowiedź od Rocketgrip

Hi Bill,

Thank you for sharing your feedback. Customer satisfaction is our top priority, and we sincerely apologize for any frustration this situation may have caused. We understand your concerns and believe there may have been some misunderstanding.

To resolve this as quickly as possible, we have escalated your case to our customer service team for further investigation. Rest assured, we will ensure that your replacement order is processed promptly.

Please don’t hesitate to reach out if you have any further questions.

Best regards

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