Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Easy to order took a while to arrive. No instructions with parcel,but 3 keys. Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through. Like the compact design folded... Zobacz więcej

Oceniono na 1 z 5

Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to revie... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had an issue with my mini pump battery after less than a year where it would just not hold a charge. I reached out to customer services and explained the issue. After sending them a short video for... Zobacz więcej

Oceniono na 5 z 5

I have purchased cycling items from rockbros before and trust the quality. Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exact... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Sklep z akcesoriami rowerowymi

Napisane przez firmę

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

227 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Still haven’t received the product

Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.

20 kwietnia 2026
Opinia niezależna
Logo Rockbrossport

Odpowiedź od Rockbrossport

Hi there,

We’re truly sorry to hear that you haven’t received your order yet and for the lack of response to your emails — we completely understand how frustrating this must be.

Recently, we experienced an issue with our email system, which unfortunately caused some replies to not be successfully delivered. We sincerely apologise for this and any inconvenience it has caused.

Could you please contact us at service@rockbrosbike.de
with your order details? Our team will prioritise your case and get this resolved for you as quickly as possible.

Thank you for your patience, and again, we’re very sorry for the experience.

Best regards,
ROCKBROS Team

Oceniono na 5 z 5

Easy to order & immediate email…

Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.

13 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great cycling glasses

Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Sold secure folding bike lock

I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯

11 kwietnia 2026
Opinia niezależna
Oceniono na 2 z 5

Shockingly bad customer service

Tried to return an item within the 14 day window, told I needed to email customer service. No reply for days, and when I chased they just offered 10% refund. I still have not been given a return authorization. Dreadful service.

10 kwietnia 2026
Opinia niezależna
Logo Rockbrossport

Odpowiedź od Rockbrossport

Hi there,

We’re very sorry for your experience and the delay in response.

Due to a recent issue with our email system, some replies may not have been delivered. We sincerely apologise for the inconvenience.

Please contact us via our temporary support email at service@rockbrosbike.de
, and we’ll prioritise your return and resolve this as quickly as possible.

Kind regards,
ROCKBROS Team

Oceniono na 4 z 5

Easy to order took a while to arrive.

Easy to order took a while to arrive.
No instructions with parcel,but 3 keys.
Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through.
Like the compact design folded and gives a good expansion unfolded so not having to do gymnastics to fit frame onto bike rack.
Have panniers so havnt needed to use big cable ties supplied to fit to bike

10 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Very frustrating

Very frustrating. I received the bags and few hours later followed the procedure to return them and have not gotten any response from the company. Sent 8 emails. Its a fake company please don’t buy anything from this shop as
Its a scam and you will lose your money.

1 kwietnia 2026
Opinia niezależna
Logo Rockbrossport

Odpowiedź od Rockbrossport

Hi there,

We’re very sorry to hear about your experience and completely understand your frustration.

Due to a recent issue with our email system, some of our replies were not successfully sent, which may be why you didn’t receive any response despite reaching out multiple times. We sincerely apologise for this situation.

Please kindly contact us via our temporary support email at service@rockbrosbike.de, and we will prioritise your request and resolve it as quickly as possible.

We truly appreciate your patience and are committed to making this right.

Kind regards,
ROCKBROS Team

Oceniono na 5 z 5

Brilliant customer service when pump failed

I had an issue with my mini pump battery after less than a year where it would just not hold a charge. I reached out to customer services and explained the issue. After sending them a short video for proof, they offered to replace the pump. Livia was very helpful and friendly throughout the process, I had the new pump ready to go within a couple days of my original email. Would highly recommend.

8 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Fullface

Brought the balaclava Fullface perfect would recommend this product used for dust protection at work 5 stars

30 marca 2026
Opinia niezależna
Oceniono na 2 z 5

I have contacted rock brothers…

I have contacted rock brothers regarding a purchase.

I haven't received any contact back about returning and replacing a product , very poor service

2 kwietnia 2026
Opinia niezależna
Logo Rockbrossport

Odpowiedź od Rockbrossport

Hi there,

We’re very sorry for the lack of response and understand your frustration.

Due to a recent issue with our email system, some replies may not have been delivered. We sincerely apologise for this.

Please contact us via our temporary support email at service@rockbrosbike.de
, and we’ll prioritise your return or replacement as quickly as possible.

Kind regards,
ROCKBROS Team

Oceniono na 5 z 5

Outstanding.

I have bought two pairs of shorts. They are excellent. Great cut, they are amazingly comfortable and look great. I’m very pleased.

29 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Frame bag

Bought frame bag to fit electric bike with wide crossbar. Three straps keep it secure. Big enough for daytime essentials like pump spare tube tools and Mars bar.

26 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great running sun glasses!

I ordered the children's cycling glasses (I have quite a small face) and they are a brilliant product.
The polar lenses kept the sun out my eyes brilliantly when running and even protected my eyes well from the heavy wind. I was so surprised at how well they stayed on. The flexible nose bridge was great for comfort.
It was impressive that they came with such a robust case and cleaning cloth to keep them clean and protected when not in use.
Delivery was quick with no issues like I have seen in previous reviews.
Overall I would recommend they great sunglasses for any outdoor sport.

25 marca 2026
Opinia niezależna
Oceniono na 4 z 5

Combination lock

I had an issue with the lock combination not working - having contacted customer service this has now been replaced with a new lock which works perfectly. The lock is a sturdy cafe lock, with better security than just the single cable type locks you can buy.

4 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Speedy delivery and a great product

Speedy delivery and a great product. Panniers were much better than my previous ones with clips that could be adjusted to suit my rack, and I love the way the carry handles open the clips to place on the bike and then lock on when releasing the handle. Had to use straps on my previous ones to stop them bouncing off. Plenty of space too.

16 marca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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