Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Also, letztes Jahr im Juli hatte ich Ware bestellt und war sehr gespannt. Als die Ware kam war ich sehr enttäuscht. Qualität nicht gut, Größe hat nicht gepasst. Seit 1 Jahr versuche ich mein Geld zurü... Zobacz więcej

Oceniono na 5 z 5

What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was concerned when I read some of the other reviews, but my first experience with Rock Active was excellent. I ordered my top on January 8 and it arrived January 25. It looks exactly like the pictu... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakupy i moda

Informacje przekazane przez różne źródła zewnętrzne

Rock Active


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

196 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Not hight quality

17 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Karin!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

Oceniono na 1 z 5

They suck

I never got my order. Been trying since December. Contacted customer service twice. Now it is April and I still have nothing. I work too hard for my money . DO NOT ORDER!! This is one huge scam

16 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Stacey!

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. We have sent you a private message and we'd like to discuss the matter further with you and see how we can make things good. Thank you!

Oceniono na 3 z 5

Photos with more details, please

All the items look very beautiful and it's difficult to make the right choice. However some photos aren't very well taken. I'd love to have a closer look on some details. I my opinion this would really improve the buyer's experience. Hope this was helpful. Cheers!

16 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Ariane!

Thank you for taking the time in leaving us a positive review and we will definitely consider your suggestion. Looking forward to your next purchase.

Oceniono na 3 z 5

I'm just here to update my review

I'm just here to update my entire experience with RockActive for customers contemplating a purchase with them.

A couple months ago I ordered three items together which were all shipped separately. I have finally received all three after a ton of emailing, writing reviews on trustpilot, waiting for weeks to months on end, being unable to track the shipments, and being uncertain that I would ever receive them and that my money wouldn't be lost. Everything shipped from China.

While I did receive my items, I probably wouldn't order from RockActive again because of the hassle, the wait, and the fear that I'd never receive my items.

If you do decide to take a chance on this company, I recommend only ordering one item at a time and then seeing if you get it without having to chase it down. Good luck.

15 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Bethany!

It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers.

Oceniono na 5 z 5

Great Items

Great Items. Can't wait to receive it

15 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Marie!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

Oceniono na 5 z 5

Great Customer Service

First time ordering from this site. I have not received the items yet (will provide reviews on items later), but so far I'm very pleased with their customer service. I sent an e-mail to revise the sizing. I didn't read the notes to size up until after sending in my order. Customer Service responded to my e-mails, and took care of my request. Sending e-mail works best. I also received few discount codes thru e-mail for my next order. Now I look forward to receiving the items.

12 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Lin! Thank you for taking the time to write about your positive experience. It is nice to hear that we are able to provide you a great experience you are looking for. We look forward to receiving your items.

Oceniono na 5 z 5

A great experience

This was my first experience of ordering with Rock Active, it was easy, straight forward and I received a discount for joining. Free shipping anywhere in the world will definitely have me as a returning customer. Thank You

11 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Nicky!

We are really happy to know you have a great experience in our shop. Hope you will order more soon! :)

Oceniono na 4 z 5

So stylish...

Rock Active has a great selection of stylish gear! I instantly fell in love with a pair of leggings and by the time I checked out I had added four more items to my cart. I'm stocked to receive and try on my new workout apparel.
Wish the mobile site had thumbnails to browse through. There was a lot of scrolling up and down.

11 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Jenn!

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Rockactive, we look forward to serving you for many years to come!

Oceniono na 4 z 5

Too much scrolling

I enjoyed shopping on your site, the only thing I found a little frustrating was that when I clicked on an item to see its details, and than pressed the back button to go back to the catalogue, it always brought me back to the beginning. This left no choice but to scroll all the back to my original position and was time consuming. It also made me hesitate to click on attire of interest as I did not want to go through the entire process again.
Other than that it was great.

Thank you, excited to get my first order.
Sincerely,
Annie Phaneuf.

10 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Annie!

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Oceniono na 5 z 5

What a site!

What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the selection of unique and clearly well-made pieces. What wonderful additions to my wardrobe, which will surely set me apart from others owing to the pieces unique flare!

What a fabulous find for me, and I’m looking forward to receiving my purchases very soon!

10 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Christa!

Thank you for this awesome 5-star review. We really do appreciate you for sharing this feedback with us. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.

Oceniono na 5 z 5

Loved the very different looking…

Loved the very different looking products you have - a change from the humdrum out there! Now, can’t wait for my stuff to arrive so I can test the quality!

8 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Judith!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, its great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

Oceniono na 1 z 5

The first item in my order was…

The first item in my order was delivered to the wrong state and address. I have attempted to contact a REAL PERSON without success. Your 24 hour cancellation policy is worthless. Since I have not received the item and am not likely to ever receive it I cannot get a refund. There were several items in my order. Will they all be delivered to the wrong state and address? Very disappointed.

8 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Lynn!

We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.

Oceniono na 1 z 5

HORRENDOUS COMPANY TO DEAL WITH

My top arrived a few weeks after I’d ordered it and was dirty and stained. The marks were on the front. When I complained they offered me 50% discount or some credit towards another purchase. Why would I want 50% discount on a top I cannot wear?! To send it back cost me over $10 but they refused to refund me this money and as the company isn’t based in the UK I have no comeback on this. The top was $24 so for that price I could have gone to a reputable company and in future that’s what I’ll do as I certainly won’t be buying from this company again. Additionally, the top was an XL which according to their size chart is 40-42”. This one measured 28” and actually looked like a child's top. It would appear other people have had bad experiences with this company and I wish I’d read the reviews before I ordered. My advice - GO ELSEWHERE! Also, please note the reply belong. . They have told me in the reply it is my responsibility to bear the cost of sending their faulty goods back so don’t be fooled into thinking they have resolved this by refunding me the postage cos they haven’t!!

8 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Dawn!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

Oceniono na 1 z 5

Delivery takes more than two months I…

Delivery takes more than two months I still haven't received my order if one Giselle shorts pink. Ordered in January 2019. I will never shop from this app again.

6 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Dorothea!

We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.

Oceniono na 5 z 5

Maria

😍😍😍 outfits fantastics

6 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Maria!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

Oceniono na 5 z 5

Nice shopping experience and a…

Nice shopping experience and a wonderful collection of sporty stuff for sporty ladies

5 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Nina,

It’s great to read your satisfaction and we appreciate you taking the time to share your positive experience. Next time invite your friends to our shop. Thank you, once again, for your kind words.

Oceniono na 5 z 5

Rock Active customer support is timely

Rock Active customer support is timely, honest, and will always assist with your order questions and needs!

5 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Whitney,

Thank you for sharing your experience with our customer service, We really thankful for that. We look forward to serving you again.

Oceniono na 5 z 5

I saw this company on Instagram and…

I saw this company on Instagram and decided to take a look. I thought all of the items were very cool and hip. I will definitely shop there again!!!

5 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Melissa,

We are glad that you like our products. Please share this to your friend and family, our dedicated staff will be pleased to learn of your high praise.

Oceniono na 5 z 5

Fast and very reliable😍love the way…

Fast and very reliable😍love the way they offer services.

4 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Arlene,

I am happy and grateful to know that you had a great experience with our services. We will be sharing your feedback amongst our team.

Have a great day!

Oceniono na 5 z 5

I found viewing & ordering an easy &…

I found viewing & ordering an easy & pleasant experience with the following e-mail friendly & informative. Hassle free, great communication. So far so good. Can’t wait to receive my order, very excited. 😁

4 kwietnia 2019
Opinia niezależna
Logo Rock Active

Odpowiedź od Rock Active

Hi Vanya,

We’re so happy your visit to Rock Active went so smoothly. Thank you for taking the time in leaving us a positive review. Looking forward to your next purchase.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej