I applied with Roadrunner Financial for a motorcycle loan received a letter that stated my app being denied. I read the letter stating my fico score which was completely wrong. Contacted Roadrunner t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Bought a bike from a Facebook marketplace seller, showed me he payed off the entire loan on August 2nd, it is now August 30th and there is no sign of a title anywhere, between me and the seller he had... Zobacz więcej
I sent in an application for a new motorcycle. I get a letter from Roadrunner Financial stating that my credit score was very low because they run a different module of scoring than anyone else. I’m b... Zobacz więcej
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Horrible lian sharks is what roadrunner financial is. High interest rates and late fees that they say ( we never remove and late fees ) . This company preys on people like las Vegas mobsters... DO NOT... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
116 West 32nd St, 9th Floor , 10001, New York, Stany Zjednoczone
- 9086423143
- casey@roadrunnerfinancial.com
- roadrunnerfinancial.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great company and customer service!
This company helped me out when I had average credit and wanted to get a loan for a motorcycle. The interest rate was a little high, but as you know its based on your credit score so I was okay with that. They now report to all 3 credit bureaus, so this helped improve my payment history. I would also like to thank their representative for all their help whenever I had a question throughout my loan, in particular Debbie Affinito, she went above and beyond multiple time to help speed up my process when I had paid off my loan and was trying to get the lien removed asap. Overall, great company and people and recommend checking them out.
Good team to work with
VERY EASY TO WORK WITH.
Ridiculous underwriting practices
Purchased a home while on ssd. No problems. Sent my proof of income into ROADRUNNER and was told I could not use "someone elses" social security as my income. The ssd is mine, not my kids. The letter clearly states my name, "for xxx". I had no issues getting a mortgage for almost 200k but cannot get financed from ROADRUNNER for a 3k mower for a ridiculous reason. I wasn't looking to buy a "toy" but rather a tool to maintain my property for my children. In the end their money to lend their rules.

Odpowiedź od Roadrunner Financial
Very patient working with us as a new…
Very patient working with us as a new dealer and always received quick responses to inquiries.
Will not allow you to pay towards…
Will not allow you to pay towards principle.Every payment will change between interest and principle. My last payment was 11.32 and interest is alittle over 500 dollars. Ask for a refund and going to refinanced.

Odpowiedź od Roadrunner Financial
I purchased a 2014 Can-Am Spyder RS-S…
I purchased a 2014 Can-Am Spyder RS-S on September 27, 2019, from a used motorcycle dealership that Road Runner Financial financed my purchase. I did not receive my tag/title within the 45 days as required by the State of GA Pena Code 40-3-33. I contacted Road Runner from November 30, 2019, to January 21, 2020, concerning this issue. I am aware that they do not handle tag/title the dealership does but I would think that a company who financing a vehicle would be more concerned why they have not received the necessary paperwork within the 45 Days Unconditional Guarantee of Title (page 14) of my contract. I contacted Dedra (title department) constant lies about returning calls or she was working on the issue. She even went as far as to tell me it was a holiday is a reason she did not return my call (Martin Luther King Day January 20, 2020). Why employ lazy and lying employees such as Dedra who say one thing only to not show any action until I made the comment that I will seek legal representation to handle this situation?
Reply
I did receive a call from Debbie Affinito (January 31, 2020) in which she tried to up play the situation. First, she stated they have a company that goes after dealership concerning titles and then she stated Dedra have hundreds of title that she has to retrieve from dealerships with each day. I stated about the 45-day unconditional guarantee clause that is in my contract her response was that it has nothing to do with me only between the Road Runner and the dealership Rock City Cycles. Ok, why have a customer sign a contract when all parties are not going to be responsible for their part. Not to mention my contract states that no Law of Georgia nor federal will be violated. According to the dates I have both state law and federal law was violated. I understand this is a fairly new company but rules apply to all parties of this contract. You would think a finance company would be concerned why they have not received proper paperwork from a dealership for a motorcycle that was purchased on September 27, 2019. Like it stated it was submitted on January 22, 2020.

Odpowiedź od Roadrunner Financial
Roadrunner offers a great program
Roadrunner offers a great program! Very east and fast process from app to funding in less than an hour. Easy to sign contracts sent through email. Funding docs uploaded on site. All customer service is always friendly, fast, and ready to help! Would recommend to any dealers looking for a great funding source!
Website is TERRIBLE and NOT user friendly
Their website is TERRIBLE and totally NOT user friendly. Can't see your actual account status, only the next payment due. Call the offices and get messages they will you call you back. SMH. Ready to refinance this loan just so I can have easy access to my loan information and status. The fact that you can't change your login user name to something you can actually remember other than their crazy code is also ridiculous. I spend 10 minutes just having to look up my login name before I can make a payment. Get it together people.

Odpowiedź od Roadrunner Financial
Won't give me my title after payoff
I paid off my ATV loan almost 3 months ago. I have a payoff statement but they STILL have not sent me a title and are not responding to any of my emails. I had a buyer for my ATV but he got spooked when I couldn't give him the title. Roadrunner is TERRIBLE. Thanks for nothing.

Odpowiedź od Roadrunner Financial
It was great
It was great! I love working with Roadrunner. They provide excellent customer service, and great funding options. I think my favorite things about roadrunner include the ability to fund those with slightly challenged credit with a real loan rather than a lease, and also how far back they can go on pre-owned units. Thank you guys
GREAT CUSTOMER SERVICE,
Roadrunner is the fastest lender from…
Roadrunner is the fastest lender from application to payment that I use. I use them every chance I get and recommend them.
As a business owner It's nice to have…
As a business owner It's nice to have this resource for clients with less than stellar credit and for those with presidential credit, their options are better than most lending company's I've worked with.
So eAsy to get a loan done
Road runner made financing extremely…
Road runner made financing extremely easy even with challenged credit i was still approved with great rates . Payment is fast and easy and customer service was extremely helpful when I asked for information about my policy .Great job Road Runner !
Roadrunner is an excellent lender who…
Roadrunner is an excellent lender who is very responsive and very easy to work with. Five Stars!!
they even got us funding approval on a…
they even got us funding approval on a holiday!!
A lender that has structured themselves around F&I mgr needs! Clearly!
From getting on-boarded with Theo, to approval and funding issues shared with my Fabulous Dealer Succuess Manager Mehila, Roadrunner has made my F&I life easier. The portal is simple to navigate, although data entry is somewhat aggravating if you're in a hurry due to the fact that entries sometimes auto-place to the next block, and other times it doesn't. But that's the worst thing about Roadrunner. The deal structure page has eliminated my need for a calculator; it tells you in real time what your backend budget is as you change things around. You don't have to do a thing but plan your attack! Funding is dang-near immediate. Contracting is modern age. Absolutely great customer service. Quick. And clearly there's a culture to get your problem fixed now. Lovem. And my Sheffield rep wants to know why my business with them has plummeted.
Fantastic user experience
Fantastic user experience! Helpful people, can tell they love their jobs!! Thank you
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