Rіtzо Сasinо 

Odpowiedź od Rіtzо Сasinо

28 lut 2026

Thank you for sharing your feedback.

We’re sorry to hear that you feel disappointed with your experience, particularly regarding withdrawals and game performance. We understand how frustrating delays can be.

After reviewing the account history, we can see that there was one outstanding verification document that had been requested since October and was only completed in February. Please note that withdrawals cannot be processed until all required verification documents are fully approved in line with our security and regulatory obligations. These checks are in place to protect both our players and the platform from fraud and unauthorized transactions.

It is very important to carefully review and keep track of the email notifications sent by our team, as they clearly outline which documents are pending and what is required to complete verification.

Once an account is fully verified, withdrawals are typically processed within the same working day, in accordance with our standard procedures.

If you would like us to review any remaining concerns in detail, please feel free to contact our Support Team directly so we can assist you further.

Please accept our apologies for responding in English.

Kind regards,
Ritzo's Customer Experience team

Odpowiedź od Rіtzо Сasinо

16 wrz 2025

Hi Justyna,

First of all, please accept my apologies for answering in English.

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

Account verification is an important step we are required to complete under our license obligations. This process helps ensure your funds are secure, prevents unauthorized use of accounts, and guarantees that withdrawals are safely transferred to the rightful owner.

We understand that document requests can sometimes feel inconvenient, and we want to make the process as smooth as possible for you. Since requirements can vary depending on the case, we kindly encourage you to reach out directly to our Customer Support Team. They’ll review your situation, clarify exactly what documents are needed, and suggest any available alternatives to help you complete the verification.

We truly value having you with us and hope to turn this experience around for you.

Kind regards,
Yudith
Customer Experience from Ritzo Casino.

Odpowiedź od Rіtzо Сasinо

18 cze 2025

Dear Marcin,

Kindly accept my apology for responding in English.

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our platform has been frustrating. That’s certainly not the impression we want to leave, and we completely understand how disappointing this must feel.

We’d really like to take a closer look at what went wrong, especially regarding the bonuses not being credited and the delay in your verification.

Please know that we do our best to process all verification and withdrawal requests as quickly as possible, and we understand how delays can create concern. We’re also sorry to hear about your experience with our support. This is something we take seriously, and we’ll be reviewing internally to make sure no one feels unheard.

If you're willing, we’d greatly appreciate the opportunity to look into your case more closely. Please reach out to us at contact@ritzo.com with some more information. We’re here to help and want to make things right where we can.

Kind regards,
The Ritzo Team