Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have made fairly large orders from Rise each Christmas season for the last few years and my family has always been thrilled with the quality and fit. Just this past week I had issues with a non-deli... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My experience with RISE so far has been incredible. I am very picky with what I order and keep and after ordering 15 items I haven't returned anything yet. The quality of all items I have purchased is... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So far, I’ve place multiple orders with Rise and am thoroughly enjoying all of their products, from gym apparel to lifting gear. I recently needed to deal with an exchange of an item I ordered and Edw... Zobacz więcej

Oceniono na 5 z 5

I made an order but had to cancel. Edwin from Rise reached out, had the order ready but held off on shipping and just wanted to make sure I was cancelling. I didn’t cancel cuz it’s bad stuff, I was... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą sportową
  2. Sklep ze sprzętem do ćwiczeń

Napisane przez firmę

Rise is one of the fastest growing and most innovative sports fitness brands in North America. Shop our Online Fitness Store. #NeverStopDreaming


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 40% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

My order forme rise was lost in the way…

My order forme rise was lost in the way by Canada post. So I reach to rise and in 24h they responded and immediately taken care of. They replaced and reorder for me. In a few days it was all been cared and done. Really great service and great team. Thank you a lot

7 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Very good service

I bought a pair of knee sleeves, a belt and some wrist wraps. Everything was fine but the sleeves that were too tight. Customer service was very nice! They treated my exchange quickly. The answered my emails a day after which was great. :)

24 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Best Customer Service Out There!

I placed an order after Christmas, it arrived faster than anticipated and my items were amazing! I had an issue with my sweatpants after a few wears, and when I messaged the company, they dealt with it immediately, sent me a replacement pair for free. With the replacement they offered to let me add additional items to my order if I was interested because they were going to be paying for shipping. Very considerate and friendly service. 10/10

31 stycznia 2022
Opinia niezależna
Oceniono na 1 z 5

Never got my order deliverd

Never got my order deliverd, when i checked at the postoffice it was already sent back. Know they blame me for not picking it up. Worse costumer service, dont order when in EU.

23 stycznia 2022
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Good day Toine, I've just taken a look at your order with our support team to investigate this for you. First of all, it's important to mention that Rise is always transparent and here to help. We have no intention or goal for not having goods delivered to our dear customers.

I'm sorry you felt that we blamed you for "Not picking up the goods" but we only share the information that is available on the tracking:

Dec. 29, 2021 10:03 am:
"Item was unclaimed by recipient. Item being returned to sender."

Link to the tracking for reference:
https://www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=LX055300027CA

If the carrier can't deliver an order, we have a "Return to Sender" option enabled on all packages we ship. This is to prevent the carrier from abandoning the goods and destroying its content. We cover the fees on all packages we ship to be in a position to re-ship the goods and not have a complete lost for our customers.

Now that being said, we will open an investigation with the postal service to see what could have been wrong, however I doubt we will be able to win it, because since then, you moved to another country which might be one of the reason it was marked as unclaimed.

We offered to re-ship the package to your new address in a different country, but we never got a reply back with the new address details.

Please note, that during big sale like Black Friday, everything is on final sale and we accept exchanges or refund through store credit. This was well displayed on the website menu bar, checkout and is on our terms of services since 2015.
https://www.risestore.com/pages/terms

We have shared the same information to your email as well. Please keep us posted over emails to solve this as soon as possible 💪🏼

Oceniono na 5 z 5

Rise

This brand is absolutely awesome no worries at all, they have the best cooperation no matter what the issue is, I ordered a belt a while back in small and it was too small for me so I contacted rise and they had no issues letting me exchange for a different belt, love this brand

15 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Customer Service Support

I ordered the wrong size for my lifting belt and wanted a larger size. I returned my belt to exchange the size and the customer service responded and took action fast. it was very good and professional!

13 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Customer service at Rise is 5 star

Customer service at Rise is 5 star. I ordered a few items for xmas presents and one needed exchanging due to size. I was impressed by the number of personal emails I received making me feel VERY taken care of and assured that my new package was on its way quickly. I love a Canadian company anyway BUT a Canadian company with stellar customer service is even better!!

13 stycznia 2022
Opinia niezależna
Oceniono na 1 z 5

Poor quality clothing

Garbage quality clothing, ordered a polo just now the logo is peeling off and seams are coming undone around the buttons. Ordered t-shirts a few years ago that the logos came right off as well after a couple of washes. All my clothes I ever bought from them are in the garbage. The fit is not bad but everything is made very cheap. I want to support a Canadian company but cannot support them.
They refunded me but will not reimburse shipping fees and the taxes on the shipping fees like some other gym clothes companies.
Don’t believe the other 5 star reviews they are probably paid by rise
Stay away.

10 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Rise was very helpful and quick with…

Rise was very helpful and quick with exchanging my order. They sent my new belt back to me with expedited shipping (free of charge) and their return process and customer service was very helpful.

10 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent service

This is my first purchase with Rise and it was a very positive experience. I needed to exchange the item I purchased as I got a size too small and the exchange was easy and done in a timely manner. The communications were excellent, always letting me know the progress of my purchase and exchange.
Excellent customer service (5/5).

10 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Abdulla from Middle East

Hi , i really like how customer service are quick in answering anything you want.I live in the Qatar and the shipment will arrive after 3 or 4 days to get to me.I definitely recommend to everyone to try it.

Thank you from Qatar 👋🏼

6 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing and quick service

Amazing and quick service. The team at Rise are doing an amazing job. I received my items within a week and exchanged some items within a week as well. Very helpful service and quick replies :)

3 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

My experience over 1 year and many orders

I've been ordering clothes from Rise for just over a year now. Every piece of clothing I ordered, I was impressed with. The quality, fit, and overall style were awesome. As a result, I kept buying more items and told friends and family about them. I'd go to the mall and various clothing stores to find new clothes that fit well and in a style I liked, but was always disappointed and hardly ever bought anything. Rise now makes up a good portion of my current wardrobe, I highly recommend if you're looking for athletic stylish clothing. I've tried Gymshark, Alphalete, Adidas, Nike, and Under Armour, but in my experience, Rise tops the list.

I have contacted Rise to ask various questions throughout the time I've been purchasing items from them, it typically takes about a day to get a response but I have always had my questions handled and answered. The last couple times I contacted them, they went above and beyond in addressing my questions. I have contacted them through their website chat/support widget, their facebook page, and via email, the service has always been the same for me. When they have their biggest sales of the year, like other comparative companies in the athletic clothing industry that I've ordered from, it can take some time to process and ship out all of their orders as I'm sure they are slammed, but for the clothes and the price, it is well worth it. Other times throughout the year, orders go out very quickly. Overall, I am impressed with their clothing and customer service and will continue to order their clothes.

I highly recommend Rise, and I'm excited for their future releases.

28 grudnia 2021
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Thank you for such a kind review David, it means the world to the team 🙏🏼

Oceniono na 1 z 5

After I came across this clothing store…

After I came across this clothing store I overall thought it looked okay & everything seemed good. It’s now been 2 weeks since I placed an order and I haven’t been able to track it, it said 3-5 working days for the delivery at the time and if it said anywhere that there would be a delay due to Xmas then I would have went else where but it wasn’t here for Christmas and I doubt it will be here anytime soon as I haven’t received anything about it being shipped. Customer service number doesn’t work on the website and I messaged on Instagram but waiting days for a response. I will not be shopping here again unless they somehow improve themselves but I highly doubt that.

27 grudnia 2021
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Good evening Nicole, I'm so sorry to read this, can you please share your order number I will be happy to help you :)

Oceniono na 5 z 5

Great customer service

The buckle from my 10mm belt broke a few weeks ago. Couldn't find it anymore on the site, and after asking customer service they turned out to be out of stock. None the less, they found me a replacement buckle and sent it to me without any issues. Great customer service! Friendly, helpful, going the distance.

24 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Rise customer service is the best!

Rise customer service is the best. USPS lost my package 3 days before Christmas! Rise responded immediately and helped me make a claim. More importantly They shipped me out a new package with 1-2 day shipping making it a Merry Christmas for my son. Thank you Rise!!

23 grudnia 2021
Opinia niezależna
Logo Rise

Odpowiedź od Rise

We are glad we got it solved for you. Thank you for sharing 🙏🏼

Oceniono na 5 z 5

Great Customer Service

Rise provided excellent customer service and their products are of high quality. I ordered the wrong size Lever Belt and Knee Pads and although it was outside the return processing time, Rise exchanged the products quickly! Thank you Rise for the excellent customer service!!
Kevin B.
New York

21 grudnia 2021
Opinia niezależna

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