Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have made fairly large orders from Rise each Christmas season for the last few years and my family has always been thrilled with the quality and fit. Just this past week I had issues with a non-deli... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My experience with RISE so far has been incredible. I am very picky with what I order and keep and after ordering 15 items I haven't returned anything yet. The quality of all items I have purchased is... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So far, I’ve place multiple orders with Rise and am thoroughly enjoying all of their products, from gym apparel to lifting gear. I recently needed to deal with an exchange of an item I ordered and Edw... Zobacz więcej

Oceniono na 5 z 5

I made an order but had to cancel. Edwin from Rise reached out, had the order ready but held off on shipping and just wanted to make sure I was cancelling. I didn’t cancel cuz it’s bad stuff, I was... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą sportową
  2. Sklep ze sprzętem do ćwiczeń

Napisane przez firmę

Rise is one of the fastest growing and most innovative sports fitness brands in North America. Shop our Online Fitness Store. #NeverStopDreaming


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 40% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. My buckle broke on my 10mm belt due to years of use and they responded quickly with a link to replace the buckle. Proud to support a quality company with Canadian roots!

15 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Incredible happy with the quality of…

Incredible happy with the quality of the products RISE offers. Comfy sweatshirt is a must for anyone especially with the cooler season coming! Everything from the shorts, active shirts, and the lifting gear has met or exceeded my expectations. I had to send one item back for an exchange and received the new item incredibly quick. They have my recommendation all the way! Never Stop Dreaming!

23 września 2024
Opinia niezależna
Oceniono na 5 z 5

What a pleasant Surprise...

I purchased a power lifting belt from amazon and even though it was lowered priced, the quality didn't feel good and the sizing was off. So, I decided to give RISE a try. First I reached out to Customer Service about sizing and fit. They provided me with detail info and recommendation based on my measurements. Their response was very quick. I placed my order and decided to add a few more items to go with the belt.
Customer Service gets 5 stars.

I forgot this was a Canadian company but didn't mind waiting the estimated 7 to 10 days for free delivery. To my surprise, I came home today and voila. The RISE box was outside my door. In three days time!!!
Delivery gets 5 stars

I opened the box quickly and wow!!! The belt was plush. I mean Plush. So beautiful!! the leather feels soft yet the belt feels robust. And the fit is perfect.
The pair of shorts and T shirt also felt like good quality materials, I'm stoked. I cant wait to use my new gear.
Quality and fit get 5 stars

Only time will tell how durable these products are. But so far so good.

20 września 2024
Opinia niezależna
Oceniono na 5 z 5

10/10 Product and Support

I've always loved my Rise gear over the years. Both Clothing and Lifting Equipment have been top notch - no complaints. Turns out they have a killer support team as well! I recently reached out with an inquiry about product stock and they responded (on social media, no less) within 30 minutes.

Couldn't recommend more.

19 września 2024
Opinia niezależna
Oceniono na 4 z 5

Purchased a lever belt over a year ago

Purchased a lever belt over a year ago. Unfortunately buckle broke after a year of owning it. As it was out of warranty I was given a discount on a replacement part.
The response I get from RISE and the speed in which they respond to my emails is better then anything I've experienced from any other company.

7 września 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service and Quality Products

I don’t usually give any reviews but seeing
some fake or harsh comment about the company I think it’s time to do my part as a customer. I started buying some RISE product since 2018 because of the quality. I was a bit disappointed with my recent purchased because of one damaged item, you wouldn’t notice it unless you have a keen eye. I sent an email to them and ask for replacement. Edwin went above and beyond to help me with everything, same goes for Nick and the entire team. I am completely impressed with their professionalism and customer service. Thank you RISE Team!

23 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

Lever belt broke, warranty was “voided”

Bought a lever belt from them less than a year ago, have been using it as normal however the buckle part broke. Not a problem, or so I thought as the buckle was supposedly covered under warranty as listed on their website. I emailed them with my issue and was told they cannot send me a replacement. Apparently I was “mistreating” the belt, which I wasn’t. Don’t say something is covered under warranty on your website, then go back on your words, it’s very frustrating for the customer.

23 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Whats your excuse

just wanted to say that I absolutely love your clothing brand. I've been purchasing your stuff for a few years now and I have never been disappointed. NEVER STOP DREAMING is what I'm all about. Just a short story about me is I had a really bad accident 1.5 years ago... I fell 25 feet and was paralyzed for 3 months. It was a struggle to get back to normal but I did manage to start walking and going to the gym. I have made it my life goal to prove all the doctors that their wrong and that I will actually walk again and be normal. My journey to recovery wasn't easy but I was very committed. Your brand of clothing was a part of my journey and I rose to the top. RISE is a significantly part of my belief and I just wanted to say thank you

4 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I bought a pair of lifting straps from…

I bought a pair of lifting straps from rise, and I originally thought they were the wrong product due to misleading labeling. I sent a quick email and the support team got back to me very fast! I told them about the issue and they resolved it very fast as well. Great customer service, and great product! I’ve been using the straps and I have no issues. Would buy again!

11 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

BEST QUALITY AND SERVICE EVER!

The quality of the workout gear I’ve purchased over the last couple of years is unbelievable. Everything remains like new no matter how much I wear and wash it! I’ve replaced my wardrobe with hundreds of dollars in RISE gear and every single piece is like my favorite. I’ve dealt with customer service a few times with questions and a minor issue with a zipper and they are absolutely the coolest and professional people I’ve ever had the pleasure of interacting with in retail. They really are excited about what they sell because they know that they have the best quality. I really can’t say enough good about them and will just say, buy something you’re interested in and you will guaranteed be happy and a customer for life! Like me!

20 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Manufacturing defect, zero support.

I bought 2 t-shirts as a size check, with the intent to purchase more as I really like the aesthetic. After 3 times worn, one shirt had a 1 inch-long section of the shoulder seam that had dropped a handful of stitches. No other wear, no obvious abuse, 2nd shirt is fine. Very obviously a manufacturing defect. I contacted the company, fully expecting a simple exchange. After almost two weeks of emails, sending pictures, more pictures at different angles, I was informed that my warranty had lapsed and they would not support me or my product. When I pointed out that I had indeed contacted them within their warranty timeframe, I was informed that it was misuse and Rise would not be standing behind their product. I was insultingly offered a 20% off coupon. 20% wouldn’t even cover the shipping of a replacement shirt. Nor would I be interested in anymore clothing that may or may not fall apart without any support. I was not upset about the shirt, QA isn’t perfect and things happen. I am in disbelief at the unprofessional treatment I received and the willingness of a company to risk the poor reputation that comes along with all of this, over a $30 t-shirt.

7 lipca 2024
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Good day Brendan, Edwin kept me in the loop about your disappointment with the outcome of your request. I've escalated this to my superior to see if we can do something, and here's what we can offer.

First of all, I want to make sure you have the reasoning behind the original decision. After we consulted the product team with the pictures you sent, they determined that the seam didn't look damaged and the fabric looked ripped, which isn't something covered under a manufacturing defect as it happened after multiple wears and might have happened by accident. In most cases, a manufacturing defect will show right away. We are known for our quality, and a bad seam rarely happens due to our quality control on multiple stages, but it can happen. Right now we have a 0.34% defect rate and less than 3% Return/Exchange rate on our products. Just as a comparison, the industry average is above 24%.

Now, that being said, the accommodation of 20% wasn't just to be applied to the same shirt, it would have been on your entire next order as a genuine gesture since the damage wasn't under warranty and because the shirt can be easily repaired locally for under $10.

Now, I was able to get an exception to get a free replacement of the t-shirt with your next order. We currently have our biggest sale of the year, so you could stock up on other items and receive free shipping if your subtotal order value is above $130 CAD.

Let us know by email if that sounds good to you, and I hope this shows our commitment to our customers.

We appreciate your support and are glad you decided to give a Canadian company a try. 🙏

PS: we do stand behind our manufacturing warranty and will never decline a claim respecting our Warranty policy.

Oceniono na 5 z 5

5 stars for RISE

Despite the negative and I guess baseless comments, I will give mine too !
More than 5 stars for RISE as I have had absolutely no issues, communication or otherwise !
I have had several conversations with them and I dare say that the service is more than pleasant and satisfying!
Thanks to the creators of RISE as well as their entire team !
And for those who write the negative comments:
"People, don't be so rude, negative and hasty in your opinions!" Mistakes happen (everywhere) - it's human to make mistakes, but that doesn't mean you have to criticize so harshly!
Malice and negativity ruin not only you as individuals, but also the world!

16 maja 2024
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Thank you so much for sharing this! We are glad you enjoy Rise and we want to reiterate that we value your support. Thank you again!

Oceniono na 5 z 5

Rise makes the BEST workout apparel…

Rise makes the BEST workout apparel I’ve ever had. Even at a little higher price and shipping to the U.S., it’s definitely worth it! I will be purchasing from them as often as I can!
Awesome customer service too!

11 czerwca 2024
Opinia niezależna
Logo Rise

Odpowiedź od Rise

We are glad you enjoy your gear! Thank you for the support 💪

Oceniono na 5 z 5

Helpful and friendly staff, quality product

I ordered two Large workout shirts. When the arrived I realized that they were a bit too small for my build - I highly recommend buying one size larger than your normal shirt size.
I contacted RISE support to see if I could exchange them for XLs. The support team was beyond helpful and friendly. They walked me through the process of shipping the shirts back, and exchanged them for XLs no question asked.
I've now worked out in the shirts several times and washed them each time. The shirts have held up wonderfully, resisted shrinking, and I feel confident in them.
The combination of the quality of product and helpfulness of the support team gets a 5/5 for me!

1 marca 2024
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Thank you so much for sharing, I've shared your review with the team! We will always overdeliver for you 👊

Oceniono na 5 z 5

Excellent product and customer service.

They make great quality gym apparel that’s not overpriced.
But also customer service is amazing. I had an issue with a birthday coupon not working in the Canadian website, only on the US site. Talked to Edwin, he fixed my issue right away, it worked within a few minutes so I placed my order with the birthday discount. That’s great customer support!

Will definitely buy from Rise again!

6 maja 2024
Opinia niezależna
Logo Rise

Odpowiedź od Rise

Glad it all worked out! Edwin is the man

Oceniono na 5 z 5

RISE’s gear consistently delivers

Rise has all the gear needed to enable any customer to make a positive lifestyle change. Both the durability and quality are good! Unlike some brands that have some great products and mid products to fill the rest of their catalog, RISE’s gear is consistently good across the board. Admittedly, I haven’t tried their clothes yet, but I stand by their gear for sure!
On top of great gear, the customer care is best in the game for sure.

19 kwietnia 2024
Opinia niezależna
Logo Rise

Odpowiedź od Rise

We are glad we can help you enhance your performance in the gym! I'm sure if you try our clothing, you will never look back!

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