Rinkit Recenzje 4653

Goods good
Delivery awful.
1st order lost,
Replacement delivered to wrong address!
I HAD TO DO ALL THE CHASING AND RETRIEVING OF SAID GOODS! After much cajoling Rinkit refunded my £2.99 delivery charge but offered nothing for all the stress and hassle I went through to get my order. So much for good customer relations!
Pathetic excause was that the company was a small one....but it had been going for over 15 years! so a token gesture of £10 I feel would have gone a long way to saying sorry!

Delivery I know is out of their hands but my contract of purchase was with them. They should have been chasing DPD up to find my goods and claimed off them.

Will be warning others of this issue!

In response to their reply as I was in all day and have a door bell I can assure them NO EFFORT was made to deliver to the correct address. As for leaving it with a neighbour, both my immediate neighbours were in and not tried instead it went to a neighbour up the road.
As I said , my contract was with them not DPD. They should have been chasing them up and complaining about the poor service THEY were paying for!! They really should not be passing the buck and expecting their customer to be doing their work for them!
Uncaring customer service!

I ordered through Shop Pay and had a gift address saved for a friend, so yes, my error was nominating the wrong delivery address. However, I contacted Rinkit at least 3 minutes later, asking them to redirect my order. I emailed and also used their contact form.
I received no reply whatsoever, and my order was still delivered to the wrong address. Now, a week later, I still haven't heard a peep.
So my complaint is zero customer service. PS Since the recipient is not available to return the parcel via the post office, I have to drive 50 minutes to collect it. No humans present at RInkit, it seems.

My message below to the team at Rinkit who quickly responded and sent replacements for damaged raised beds.

Hello Sara,

Thank you so much to you and your team for your speedy response and sending replacements.
I’m very much looking forward to getting the planters built. I have one built already and today I started filling it. It looks fab! 
I’ll be sure to leave a review for your growing business telling of your wonderful customer service. 
I wish everyone at Rinkit great success!

Kind regards,
Sarah.

I ordered some crystal glasses for an event. Out of the 72 glasses I ordered, only two of them were broken, and they sent me replacements right away once I sent images of the box and the broken glass. Looking forward to using them soon!

Prompt and clear communication.
Fast delivery.
Excellent customer service.
Delighted.
Thank you.

I ordered some door mats for my entryway and one for outside. Ordering was easy and stress free and they arrived less than 48 hours after I had ordered. One arrived slightly damaged, to which I contacted the team. They were super speedy to respond and organised my replacement without any hassle. It was a pleasant shopping experience!

I ordered a Butter dish from Rinkit . It was broken on delivery, I immediately emailed them . With a photo of the broken item, minutes later, I recieved a email saying a replacement had been sent out!!! I’m so impressed with the speed this was dealt with, will be happy to order again from this company

Recently ordered some raised bed for the garden and a few pieces were missing from the box. Emailed customer services and got a response and a resolution within a few hours of emailing, super impressed by the customer service and our raised beds are now complete and looking great in the garden. Would recommend!

I ordered a table from Rinkit via Ebay and the table arrived in good time. Unfortunately it was damaged during transit /delivery. I called a lovely lady Ana at Rinkit and she apologised and asked me to send a few pictures of the damage and the packaging. I returned my pictures via email and Ana replied immediately and said they would send a new table in the post asap. Fantastic quick after sales and would throughly recommend this company especially their after sales and support. Thank you Ana

Have ordered from this company quite a few times.Had a slight problem today with damages,contacted them and Ana sorted it out straight away amazing customer service.

Excellent customer service from rinkit. Ordered some well priced tumblers and one arrived broken due to delivery company. A quick respond and replacement was organised from the service team.

This was my first time using Rinkit and unfortunately the item was delivered broken and unusable, so I emailed them and they replied straight away stating I would receive a replacement, That arrived the very next day in perfect condition so very happy.
I would just like to commend them on the customer service I received it was excellent and I shall be returning

I ordered 138 shot glasses for an event. Delivery was quick and I was kept informed of progress along the way. I checked each glass on receipt and found one to be broken. I sent a short message and received a reply within minutes offering to send a replacement. Cannot fault the service. Nice glasses too!

Excellent service, delivery time & order process, quality products with great after sales as well, would strongly recommend Rinket.

Superb first class customer service highly recommend this company ⭐️⭐️⭐️⭐️⭐️. I ordered a glass chopping board that was delivered super quick, unfortunately it was the wrong colour. I contacted them and they resolved this by dispatching another one.
Thank you.

Ordered some glassware from the site. First delivery arrived quickly but had one damaged glass and another with a production blemish. They resolved really fast with no quibble! Would absolutely recommend and the price on this site compared to other main stores is great!!

Have made several purchases since signing up with an account.
Very satisfied with the quality of products with a good selection to choose from a wide range of areas. Very comparable and competitive prices.
On only odd occasions there have been a need for returns to be initiated and hasten to add, no fault of Rinkit itself. Customer Services are very understanding, helpful and quick in their resolve. Cannot fault this company for all round product variety, cost, quick delivery and service. Happy to recommend Rinkit. Thank you.

Marble Serving Board - 32.5 x 26cm - Black × 2

RINKIT had exactly what I required, the size, quality of the product, good reviews and competitive pricing.

Placing the order was straightforward, and the standard delivery was very quick indeed, arriving on the second day.

I was very pleased with the first item, but during the transportation, the second item was damaged, even though the items were individually packaged well.

I contacted the sales team via email explaining the situation and to my surprise, I had a reply 45 minutes later notifying me a replacement would be dispatched the following morning.

The following day, the item arrived.

I'm very pleased with the items received especially the customer support RINKIT has in place.

I would definitely recommend this UK based company to anyone.

What an amazingly efficient company!

I cannot speak more highly of the people who work behind the scenes.
I had a small issue with my order - they had sold out, I received an email asking what I’d like to happen - I was happy for the same item, just a different colour. I spoke with lovely young lady called Ana, who couldn’t be more helpful.

Ordered late at night, as you do, query sorted and delivered on my doorstep the very next day! 🤩 Amazing - tysm, I will most certainly be ordering from you again and I have already told some of my friends about this wonderful company!

I ordered some glasses, and unfortunately, one arrived broken. I reached out via email, and to my surprise, they sent me a whole new set the very next day! Their customer service was absolutely fantastic, and I couldn't be happier with the experience. Highly recommend them!