Rguitars Recenzje 

992
•
Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered an item (#21604) in April that was shown as "in stock" on their website. Soon after, the excuses started. Delivery dates were pushed back over and over again, while the site kept claiming... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent First Class Service. Friendly Knowledgeable and Experienced Staff Team.I purchased an Eastman AC330e 12,string Acoustic. Perfect Setup, Packaging and Delivery and the Guitar is Awesome! The... Zobacz więcej

Oceniono na 5 z 5

I watched Richards YouTube video about using loop pedals as a practice tool, and as a long time acoustic guitarist who plateaued a while back I thought I’d give the jam pal a whirl with my little Squ... Zobacz więcej

Oceniono na 5 z 5

The delivery was little late but that's understandable in the current situation.There was a problem regarding colour but Sally at customer services sorted things out.The guitar wasn't an expensive... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z gitarami
  2. Naprawa instrumentów muzycznych
  3. Nauczyciel gry na gitarze
  4. Sklep z instrumentami muzycznymi
  5. Sklep z używanymi instrumentami muzycznymi

Napisane przez firmę

We have 3500 5 star reviews on our main review platform here https://rguitars.co.uk/pages/richards-guitars-review (using Yotpo). We use Yotpo because it enables our customers to review specific products along with the service received. Sadly -we cannot pay for both systems and therefore we find, although customers are sometimes kind enough to post TWO reviews - one on our site and one here, most customers tend to only resort to posting on here when they have had a problem which is naturally distressing but unavoidable. The result is a very unfair representation of how many unhappy customers we actually have. I (Richard) am fanatical about providing a unique level of service and if anyone ever has a problem I will contact them in person to help resolve their issue. Richards Guitars provides a bespoke service for anyone requiring a quality acoustic or electric guitar. Live Help is available throughout the day and night via our website, we have a growing Youtube video library and of course you are welcome to visit in person and chat to me - Richard who has specialised in Guitar retail for 27 years - or one of my lovely team :) Every guitar sold is set up to perfection in our workshop and play tested before dispatch to ensure your guitar feels like "your" guitar on arrival and not just "a" guitar. Hope to hear from you soon.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

992 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(992)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top shelf guitar, nicely set up.

You know the feeling. You go into a guitar shop and there's those fancy guitars hanging up high with locks on them so those who don't have a couple of grand burning a hole in their pocket keep their messy paws off them.
And yet Eastman provide you with such a guitar for 500 quid. And what a guitar it is.
The E1D is an absolute beast! The sustain is superb and the spruce top and Sapele back and sides put out a gorgeous woody tone that surpasses many vastly more expensive instruments. It is a wonderful guitar and Richard's in-house tech has done a fabulous job getting the action butter smooth.
I did have to wait longer than expected, but it was well worth the wait. Highly recommended.

17 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Just received my Jam pal after a week

Just received my Jam pal after a week , I did enquire whether i would need an extra lead to go between Jp and the guitar which I would have purchased at same time but told no, So more waiting.but apart from that enjoying your videos on guitar theory thanks . Regards John Goodwin.

16 kwietnia 2020
Opinia niezależna
Logo Rguitars

Odpowiedź od Rguitars

I have tracked down the correspondence you had with Sally in customer service. Her job really is to ensure deliveries / collections and customer service related issues are handled. You asked her if an additional cable was required between the guitar and jam pal. She answered the question literally to the best of her knowledge (she knows nothing about guitars - only what she picks up through her work). She was correct that no cable is necessary between guitar and jampal. You do however require one between the jampal and the amp as well.

Naturally anyone in sales with product knowledge would have expanded on that point so apologies for the misunderstanding.

I am also sorry for the time it took to arrive due to the social distancing !! We are all working in dfferent buildings and doing our best.

Thank you so much for your understanding and appreciation for the videos I am doing. Also - for the 5 star review when you hardly received 5 star service. Thank you.

Oceniono na 5 z 5

Excellent from start to finish

Excellent from start to finish. Richard and his team are brilliant. I have had several guitars from Richards Guitars and they are very professional. My guitar arrived in Spain from the UK yesterday 14th April. Packaging was excellent and the guitar was perfect. Big thank you. Regards John

15 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Beautiful job on the guitar, great service

Beautiful job on the guitar only thing wrong was a knob a tad too low, but easy fix, plays amazingly, with amazing customer service, don’t think I’m ever going to buy a guitar from any other store if I can help it :))

14 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

perfection

Very professional and helpful staff, will always purchase from here when possible. Great as always

14 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

The most amazing guitar

The most amazing guitar I have ever played. Completely convinced it wouldn't have been this great from any other store. The guitar is in absolute perfect condition, superbly set-up. Shipped from UK to Spain without any inconvenience. 100% recommend Richards Guitars!

14 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great service

Richards Guitars has YouTube chanel reviewing the guitars they sell which is very helpful. The service was great would definitely recommend!

14 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

I'm delighted with this guitar-as…

I'm delighted with this guitar-as Richard has said, it's a "tone monster"! I found Richard to be extremely helpful and informative-he even made a 14 minute video to illustrate the differences between the G CM model and the G OM, which I found immensely helpful. As I live in N Ireland and couldn't travel to Stratford, I was totally dependent on Richard's advice and of course was somewhat nervous at the prospect of ordering a guitar I hadn't played. I'm so glad that I took the plunge, this Furch Blue series G CM is a revelation, and at about £850, it is astonishingly good value. Thanks to Richard and everyone else at Richard's Guitars for their unfailing helpfulness and courtesy at a highly stressful time for us all (the pandemic.) I hope to buy another Furch before too, and will certainly be shopping at Richard's.

13 kwietnia 2020
Opinia niezależna
Oceniono na 4 z 5

Pleased with the outcome.

After some initial hiccups due to communication over webchat/emails, Richard and team did a good job to select a guitar, expedite set up and dispatch to me; all during the hight of this pandemic.

Thanks all.

12 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

I would definitely recommend Richard…

I would definitely recommend Richard guitars, I asked for his recommendation on which guitar to buy, being an absolute beginner, not convinced he understood my needs.
A electric Acoustic was recommended, which I’m sure would have been wonderful, but i didn’t want to get into amps etc. Choose an Eastman, very pleased with it. And the service provided by Richard Guitars.

12 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

vintage v 130CRS

The delivery was little late but that's understandable in the current
situation.There was a problem regarding colour but Sally at customer
services sorted things out.The guitar wasn't an expensive model and apart from being well out of tune the fretwork was first class the action was just right and the guitars playability very good.The tone and volume control are very responsive giving good range of sounds.
If your looking for a guitar in this price bracket £259 Iwould recommend you try out this one.

12 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Fantastic

Guitar arrived perfectly set up in immaculate condition and sounds wonderful. Great service!

12 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Faith FNCEBMB

Faith FNCEBMB. A little nervous about buying a used guitar unseen but shouldn't have worried. Guitar looks and plays like new and is really well set up. I wanted the guitar in a hurry - the team at Rguitars couldn't have been more helpful. No hesitation in giving Richard, Sally and the team 5*****

9 kwietnia 2020
Opinia niezależna
Oceniono na 1 z 5

Not happy expected a much better quality guitar

My girlfriend definitely bought me this from Richards Guitars on line. I received vintage guitar. To be honest I was expecting it to be much better quality for the money. Also I have some issues higher up the neck. Not happy , We will not use again for sure. Lacking in comparison to other purchases elsewhere. Best to go to store first if you can, honestly can’t be bothered as it wasn’t an expensive guitar

8 kwietnia 2020
Opinia niezależna
Logo Rguitars

Odpowiedź od Rguitars

Hi!

I am sorry that we were unable to find a solution that met with your satisfaction.

I was however looking over the past 5 years of negative reviews and I have found 25 - many of which I know I have resolved with the customer but the review hasnt been updated. I make a policy of contacting any negative reviewer in person to hopefully make ammends. Sadly I am not always allowed to.

We take orders for around 5-6 high quality guitars every day - and every single one is set up to perfection in our workshop. Every guitar I list on my site is a personal recommendation.

With over 2000 guitars a year delivered to our customers - most of which are personally recommended by myself - to receive just 25 negative reviews over 5 years is quite incredible - especially when you take into account just how resource heavy our sales are - many are hand made - take months to build and our quality standards are the highest in the industry - so a lot of opportunity for things to go wrong for a customer.

If I could do anything to make 100% of my customers happy - I would do it. I would do anything.

So I was thinking what I could do and this is it....

I have 25 negative reviews and if you and every other customer who has received a negative review were to contact me with your chosen charity I could raise over £1000

If there were ever a positive reason to have experienced the hardship you have endured - this is it.

SO - It seems everything DOES happen for a reason! Lifes balance restored.

Please just email me richard@rguitars.co.uk and if you could give me the name of the charity you would like the money to go to I will arrange it and confirm my payment here.

Hope you love the idea and I am truly sorry you felt let down

Richard

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