RGK Wheelchairs Recenzje 

Unfortunately my experience with this company has been very negative- I have been given a product that is not fit for purpose- and my situation has led to a training need being addressed.

I don’t feel as a former occupational therapist that my product was well prescribed and I have spent a lot of time and money. I continue to address ongoing problems directly with a different provider as I have no faith in this company and would never deal with them again.

RGK wheelchairs has the worst customer service possible. I rarely write reviews but they are very consistent in very poor customer service. The wheelchair are very expensive and overpriced. Nevertheless the wheelchairs are good which you would expect at £10000 it cost me. Under no circumstances buy items that are not RGK. For, example, I had the misfortune of buying a Tri-ride from them. Very slow delivery. When it had a problem a couple of years ago after buying it, It took them several months to collect with multiple times that I had to wait for the courier that did not turn up. They then spend many months before they repaired it. When it arrived and was not working they tried to blame the battery for not working and are currently trying to get me to buy a new battery. The battery is working and fully charged. Avoid if you can.

Harry was very helpful with his customer service and helped find me the relevant information for my chair.

Every interaction with them is terrible. They measured my wheelchair wrong, they sent me the wrong items, they got my address wrong...

Rgk wheelchairs gets a 10/10 from me they go above and beyond. And the service I received from Charley was amazing a really nice person and very helpful and she found me a great wheelchair to thanks very much 👌👍 D Davies happy days 🦽

Their driver reversed into my car on the day I am due to part ex it. The driver drove off without stopping even though I could see him looking at me trying to flag him down. Luckily I had it on CCTV and reported it to the company. Their response was to ask me to get quotes for the repairs and ask for MY insurance details. Just be wary of the not so honest van driver when he’s down your street!!

Super helpful Adviser and really well made Chairs.
My son is so happy with his Elite basketball chair.
Jack was so knowledgeable and helpful which got my son exactly what he wanted and needed.
5 🌟

I have spent the best part of the last decade battling various health issues and the process of taking the plunge of getting a wheelchair wasn't a decision I took lightly. I did some research and found RGK. From my first consultation just before Christmas with Alan to delivery the process has been seamless. More than just the chair itself, which is amazing, it was the willingness to offer advice in terms of using the chair itself, skills, tips I would need to get the best out of it. Alan answered every question I had, without making me feel silly, and allowed me to repeatedly get to grips with the front wheel attachment until I had it just right.
I know this is going to change my life in so many ways. I couldn't be more grateful to everyone at RGK.
Huge thanks.
Zoe

So used RGK before for my day chair and was so happy with service I got which also helped me in gaining my independence back with such an amazing chair. So naturally I went back to them and the same advisor jack Davey for advice on sports chair, he was prompt, very helpful with any questions I had, talked me through things that would help with my needs and what I wanted out of the chair as many of you know it's an extension of your body wether day chair or sports chair so all these things were crucial. I received my chair in speedy man or with again great service thank you jack Davey and RGK very happy

Popped into the showroom today as id broken my footrests so thought id drop in and see if i could either book in for repair or order new ones,Charlie went and got one of the engineers Scott and ir was decided thst the footplates i had on were really old and unsuitable( its a second hand Chair) i asked if theuly could uder me a new one ,a solid aluminium one,well they went even better than that,Scott tok my chair away and made me an aluminium foot plate and even painted it,all while i was sat in the showroom,needless to say i was very emotional when he bought it back to me,i honestly wasnt expecting that at all. So id like to say a huge thankyou to Scott and Charlie for caring and fixing me up,your generosity is unbelievable,and Charlie thank you for the coffee and natter,you dont know how much you cheered up this army veteran xxxx

After recently receiving my new RGK Tiga Sub 4, I can honestly say it has exceeded every expectation.
The first thing that struck me was the comfort and support. From the moment I transferred into it, the chair felt natural, it encourages great posture and immediately improved how I sit and move throughout the day. That difference alone has had a real, positive effect on my overall wellbeing.
The lightweight design is remarkable. The Sub 4 is incredibly easy to handle, making day-to-day life so much simpler, and it’s made a huge difference for my wife too, who now finds lifting it into the car effortless.
I also want to highlight the exceptional service from Alan Mansell. His professionalism, depth of product knowledge, and openness in sharing his own lived experience as a wheelchair user made the entire process not only straightforward but genuinely reassuring. It’s rare to meet someone who combines expertise with such empathy and authenticity.
In short, the Tiga Sub 4 has given me greater comfort, posture, and independence than I thought possible, and the service behind it was equally outstanding. I couldn’t be happier.

I recently needed remedial work on my RGK Octane Sub4, and the experience with their aftercare team was outstanding. Special thanks to Charlie and the engineering team for their professionalism and speed.

Two issues were resolved:

- Footplate remedial work
- Sideguard width adjustment

What impressed me most was their attention to detail and how quickly they understood the problems I was facing. I expected this to take days or even weeks, but they delivered immediate solutions within a few hours. The level of care and precision was exceptional.

RGK’s aftercare support is second to none. If you’re considering a wheelchair, I strongly recommend RGK – not just for the product quality, but for the incredible support that comes with it.

Warning to anyone considering RGK Wheelchairs
After years as a customer, I’ve had one of the worst experiences imaginable with RGK. I ordered a new Octane FX to replace my old Aluminium FX — a process that’s dragged on for over two years.
The original frame has been back to RGK twice, even though they made the original one.
After seven versions of the drawings, the new frame still arrived wrong.
It’s now been two months since they took it back again, and there’s been no update.
I’ve also been waiting two years for replacement Spinergy wheels that delaminated. Spinergy agreed they were faulty, yet I still have no replacements.
Emails to Managing Director Michael Sheen and Sales & Marketing Manager Dorian Benjamin have gone unanswered — just like messages to the aftersales team.
RGK’s lack of accountability and communication is unacceptable, especially when they serve the disabled community who rely on their products for independence.
My advice: stay clear of this company until they learn to treat their customers with respect and responsibility.

I’m delighted with my new Octane Sub4 wheelchair. I dealt with Jack who was outstanding in the time he gave me and his attention to detail in getting every aspect of the specification for my new chair perfect. And he is a lovely person to deal with! Love it! Thank you Jack!

Picked up my new RGK Octane sub4 from RGK. Only had it a few days but I can say its the best chair I've ever owned, and I have owned quite a few. The whole process from measure to handover went very smoothly. Shout out to the staff, all very friendly and knowledgeable. Good handover by Matt, ensured the chair was A OK, and explained how to adjust various parameters. Great experience.

amazing customer service! came in for new tyres for my wheelchair and they sorted out the whole wheelchair due to its age with no problems! all the team where so lovely and friendly, couldn’t of asked for a better experience! not to mention how good the quality of the wheelchair is!

Had my Rgk tiga a few months now, the chair hasn’t stopped creeking. The chair felt great for a few days until it started, I thought ahhh these things happen. Since, the chair has been back twice to be repaired. The second time it went back, the after care team assured me that they would replace the back axel completely, and said it’ll be fine, had the chair back yesterday and the axel had been re welded the same as it had been the first time (they lied). Day two and the chair is starting to creek again. Up to now I’ve not posted a negative review, but ordering with Rgk is starting to feel like a mistake. Had no issues with ordering from other companies but this has been a real stress. Such a shame.

Mike understood that Diane had found the whole process of getting her new wheelchair frustrating, disheartening and generally rough. So once he got involved he tried to ensure the second build of her chair went as smoothly as possible to a positive outcome.

We thank him so much for this.

Jack was great with his service
He measured my son for a basketball wheelchair
Amazing service from start to finish.
Quality bespoke product that has made such a difference to my son sports wheelchair basketball and wheelchair tennis.
My son loves his All Star A2 in blue
Thank you very much Jack