Revolution Laundry UK Recenzje 

439
•
Wynik TrustScore: 2 na 5

2,0

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Oceniono na 1 z 5

Extrêmement déçu de cette laverie. A Villemandeur a coter d'Intermarché. Ma machine à laver étant en panne, je suis venu ici pour laver quelques affaires. Étant seul, je n’avais pas... Zobacz więcej

Oceniono na 1 z 5

I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Zobacz więcej

Oceniono na 4 z 5

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi pralnicze

Napisane przez firmę

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

439 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Wszystkie recenzje

(439)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

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Oceniono na 1 z 5

1 star is too high a grading

Have selected 1 star because giving no stars wasn’t an option. I have had to use these machine for the past few weeks because my washing machine at home has broken and I’m waiting for a new one.

Firstly a basic price of £11.00 for the large and £5.50 for the small machine before you add anything like softener or sanitizer is daylight robbery. These machines are mostly used by students and people who can’t afford to have or run washing machines at home or live in hostels. They are short of money and if they want washed clothes they have to pay a premium.
I use the word “wash” because clean would be an over exaggeration when the clothes come out barely any cleaner than when they went in and the only thing that’s being cleaned out are peoples bank accounts.
No matter what wash you select the time for the wash to complete takes no more than 43 minutes at best and no matter the temp you choose, it makes no difference. I have had no choice but to use this service as I had to wash my children school uniforms etc. I have 2 black bags full of washing that has been put through this laundry that have come out just as or in the case of my white pillow cases more grubby than they were when they went in.

Customer service don’t want to know and are about as much use as their washing machines.

I will use the 1 star to say that the tumble driers seem fine although extortionate for the price

29 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback.

We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear this.

After 10 years of operating our Revolution Laundry increasing our prices has not been a decision we have taken lightly.

Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and we have had to do the same in order to keep our services in operation.

If you experience any issue with the quality of the wash please get in contact with our customer service team at https://help.megroup.uk/ and our customer service team will be happy to help.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

No sign on the dryer to say out of…

No sign on the dryer to say out of order. I am unemployed and receive £70 a week. I had to dry some washing and spent £10.50 on a dryer. After the time was up, the washing was still just as wet as when it went in. Garage staff were not helpful. Told it would take up to a week to get my money back. RIP off!!!

28 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Angela

Thank you for your feedback. We are very sorry to hear that you have had a negative experience with our service.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

I can see an instant reply was sent to your WhatsApp message from our customer service team offering you a full refund and an engineer was out to that machine the same day to rectify the fault.

Once again please accept our sincere apologies for any inconvenience this may have caused you.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager


Oceniono na 1 z 5

Went today to wash the duvets

Went today to wash the duvets. ,£13 for the larger machine with softener is almost day light robbery. Machine hardly uses any water and there was no way I was drying them there. £3.50 for 15 minutes. Seriously need to rethink their prices. I won't be using them again. I'll just upgrade my machine at home. Will be cheaper in the long run

27 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Robert

Thank you for your feedback,
After 10 years of operating Revolution Laundry, increasing our prices has not been a decision we have taken lightly.

Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and we have had to do the same in order to keep our services in operation.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

David dyas thanks offer of new…

David dyas thanks offer of new washing machine for £190 dot wot it it been to long you parts and guaranteed are not worth the paper they are right on so I had to this mouth disabled benefits to bay a new hotpoint I never use hoover ever they don't give a sxxt bo not bay hoover there gust a rep off off off why do I have pay 190 for a new washing machine machine wots with the guarantee than yes it o told you on the 19 January you told to wait for parts is a joke

23 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi David

My apologies but your feedback is hard to understand.
Sounds like you've had issues with a laundry machine you have purchased. Not sure if you've used one of our machines.

Feel free to get in contact with our customer service team if you have encountered an issue with one of our machines - https://help.megroup.uk/

Oceniono na 1 z 5

Wish I could give no stars! Dirty broken machines with zero customer support

Wish I could give no stars. Misinformation on the website. Went to the first location as was mentioned on their website but found no machine. Contacted customer service they said machine was removed from this location hence drive to the other nearest one. Got to the next one and to my surprise the machine was out of service haha what a joke! I drove 10 miles altogether and no luck with washing or drying. The machine was disgustingly dirty. I wouldn’t have used it even if it was in working order. Terrible terrible terrible! Don’t waste your time and fuel!

22 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Anam

Thank you for your feedback.
I am so sorry to hear you have had this negative experience with our machines.

We would like more information on this incident. Please get in contact with our customer service team at https://help.megroup.uk/ and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 3 z 5

Easy to use but not clear enough

I have used their service before, and I found the process of inserting money and waiting for the clothes to be straightforward. However, I noticed that many people bring their pets' clothes to wash there, which makes me think that those washing machines are only suitable for washing pet clothes. As a result, all my clothes ended up with dog hair on them, which was quite frustrating

11 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Artemisa

Thank you for your feedback, We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

We would like to find out more information about the location of the machine where you experienced this issue.
Please get in contact with us using the customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com

A link to contact us through WhatsApp is also provided at the machine as well. Hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 5 z 5

Happy customer

This morning I tried to fit my king size duvet in my washing machine.. no way was it fitting, so after a quick google search I found a machine in Epsom went to find it couldn’t find it anywhere so decided to try another location that was close by, I’m glad I did it was SO easy to use and my duvet is now nice and clean!
I will be more than happy to use the machines again! Thank you

20 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for such great feedback Faye.

Oceniono na 5 z 5

Clean,quick to use machines.

Clean,quick to use machines.
Closed off so not being stared at by cars.
Cheap for the load you can put in & compared to price of electric.
Will use again & I'd reccomend.
Bentley,Doncaster

18 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Glad to hear you're happy with the service Karl! Thanks for your rating an feedback.

Oceniono na 1 z 5

Fuyez cette entreprise malhonnête et…

Fuyez cette entreprise malhonnête et voleuse et menteuse
J ai utilisé leur machine qui n à pas fonctionné j ai téléphoné on devait me rembourser par rib.
Depuis le 24 janvier pas de remboursement j ai eu des gens au téléphone qui doivent ou me rappeler ou faire le nécessaire comme hier encore j attends toujours leur appel... Et le comble c est qu ils me disent qu ils m ont remboursé depuis le 7 février et que je n ai rien sur mon compte.
PAS SÉRIEUX DU TOUT le service après vente n est pas à la hauteur

24 stycznia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Oceniono na 5 z 5

Good customer service, resolved my issue quickly

I recently used the revolution washing machine at upper church Lane tipton. I experienced an issue which I hadn't experienced whilst using the machines before. I contacted customer service and spoke to a lady called Denise. She was friendly and helpful and dealt with my issue quickly.

15 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thanks for your feedback!

Oceniono na 3 z 5

When they are working

When they are working, the washing machines are really very good delivering excellent cleaning results. There are two sizes available to use, which is great when you need to do an extra large load containing items such as duvets.

However, the dryers take an absolute age which both costs a fortune and is very inconvenient unless you have time to spend 3 or 4 hours in the pub opposite waiting for everything to dry, which most of us don't as we all live very busy lives. So save your money and pop your load on an airer at home, and you can spend time doing something more productive than simply waiting for your laundry to dry.

Repair times are slow, and the washing machine is out of order at peak times at least once a fortnight, taking at least 24-48 hours each before they are up and working again. The company would do very well to invest in some sort of instant notification system for their mobile repair teams so that when a machine malfunctions in order to ensure that downtime is kept to an absolute minimum.

My review is for the machines outside the petrol garage on Llangyfelach Road Swansea based on the last couple of year's of use.

16 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback, Stephanie.
We are always looking for ways to improve our service and we will take your comments on board.

Oceniono na 1 z 5

Customer service is awful

Went to use a machine, the washer didn't spin properly, but I carried on and used the drier, sat for 30 mins and the washing needed more time, to find out there was no heat!
Emailed "support" to be ignored and even after a second email, ignored still.

Use at your own risk, customer service is non existent.

Despite getting an automated response, the email still has no response 27/02/2024

2 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Simon

I am very sorry to hear this.

We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear that you had difficulty contacting our customer service team.

I have checked through our email and contact over the last couple of weeks and I cannot find anything under the name Simon Read so is it possible you have sent an email to an incorrect address?

Please get in contact with us using the customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com

A link to contact us through WhatsApp is also provided at the machine as well as our Revolution contact number 0800 208 1299

Please get in contact with our customer service team and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 5 z 5

Worries proved groundless…

I was very concerned after reading reviews, so I checked on a local forum before using the washers based in Penketh, Warrington. I am really pleased, the big blanket/duvet came out great! And they text me when it was done in the washer. Minor gripes, it was expensive at £23.50 for the wash and dry, and the text didn’t come for the dryer end alert! First world problems 😀! All in all a good service!

11 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for such great feedback, Mrs Hughes.

Oceniono na 1 z 5

A washing machine that doesn’t wash

I used the 18kg washing machine to clean my duvet. The duvet came out almost dry and had not been cleaned. I paid £11 for the cycle and followed all instructions, so am disappointed with the service. I have tried finding a way to contact the customer service team and can only find a number based abroad. I feel disappointed and will not be using the service again.

6 lutego 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Katherine

Thank you for your feedback
We are very sorry to hear that you have had a negative experience with our service.

All our contact information should be provided at the machine so we would like to investigate this further.

Please contact a member of our customer service team through our website help page https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Machine never washed the clothes

Machine never washed the clothes - they came out dry. I saved the date, time and location of the machine but, seeing as I am not a French resident with a French number and address, was unable to reach out for a refund. I paid 10 euro for a wash which did not happen. The English company was of no use and could not give me any other means of contacting the French branch of the company - I had already explained to them this was not possible without a French address and the machine number - which I found nowhere in any of the pictures of the machines I took

9 grudnia 2023
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Rebecca

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Expensive and slow driers

The washing machines are good, but expensive. The dryer is also expensive but absolutely useless, takes hours and a lot of money to dry your clothes. I ended up taking a lot of wet clothes to a proper launderette where the clothes were dried in no time, for very little money.

28 stycznia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Sylvia

Thank you for your feedback
We are very sorry to hear that you have had a negative experience with our service.

If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/

Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Never again waste of money and time

It second time I used your service and to be honest I will never used it again.first time I dry about 4 kg of clothes 45 min and was still wet and doesn't had any small so no detergent today I give it try one more time and same no smell same dirty as I put in shocking. No costumer service give my money back

28 stycznia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Sylwester

We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

You can contact a member of our customer service team through our websites help page https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

If this the same ones at the ones in…

If this the same ones at the ones in Ireland then they are awful

27 stycznia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Honey,

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

I would suggest contacting Photo-me Irelands customer service team on customercare@photo-me.ie and someone will get back to you as soon as possible.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

The machines constantly malfunction and…

The machines constantly malfunction and trying to get a refund is like pulling teeth...then you get told refunds are only via Bacs....they took the payment off my card in seconds and should refund back to the card via faster payments not f##king Bacs. I tell them each time it's the same machine, same location as per email chain but they stall for time, the machine isn't fixed which means many other people are getting money taken off them amounting to hundreds of ££££.

My advice is stay well clear of them... I'll not be using them anymore, I'll go the local launderette

15 stycznia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Adam

Thank you for your feedback.
I am sorry to hear this, We want all our customers to have the best experience with our products so I am very sorry that this was not the case for you.

Refunds are processed as a BACS payment as you have used a vending machine, we are not there to process the refund back to your card. In keeping with GDPR laws, we do not save your account details so the team would ask you to provide this information whenever you claim a refund.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

The machines were surrounded by litter…

The machines were surrounded by litter and rubbish, nearly twisted my ankle and fell on some timber lying in front of the machines, dryer and wash machine full of dog hair, expensive and slow, now drying remainder of my washing in front of my heater.

18 stycznia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi John

Thank you for your feedback, I'm so sorry to hear this.
We want all our customers to have the best experience with our products so this is really disappointing.
We would like to investigate this further so please contact a member of our customer service team through our website help page https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

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