Like others recently, ordered helmet and visor from them. They charged my card the next business day but that's about it. No tracking, email not responded to, calls not answered. Bank is reversing the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Edit:Shortly after writing this review retobikegear.com refunded me my money. No message, explanation, or apology. At least I got my money back. I will not be buying anything from them in the fut... Zobacz więcej
Excellent products, I forgot to put in my discount codes but sent them an email and they credited me back my money not a store credit. Plus they responded to my email promptly. I bought 2 helmets from... Zobacz więcej
Amazingly bad !!! I’ve ordered a pare of gloves, they charged me and after three days of no info I wrote an email. They answered me to have patience, after one week I received an email, they apologiz... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Old School Motorcycle Helmets, Apparel, and Parts - since 2008
Dane kontaktowe
254 N Lake Ave, Ste #834, 91101, Pasadena, Stany Zjednoczone
- 844-RETRO-77
- support@retrobikegear.com
- retrobikegear.com
1,6
Bardzo słaba
35 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Ordered Helmet w 3 day delivery
Ordered Helmet w 3 day delivery. A week later it has not arrive. I leave the country tmrw. You have answered none of my emails.
4 sierpnia 2019
Opinia niezależna
Great helmet and on time experience
4 sierpnia 2019
Opinia niezależna
I was worried at first but Retro pulled…
I was worried at first but Retro pulled though shipping took a little longer than expected but still a reasonable time frame. Packaging was good product arrived safely and were just as presented on web site. Ty retro bike gear
3 sierpnia 2019
Opinia niezależna
The best customer service!!
The best customer service!!! I received the wrong helmet, I called customer service the correct helmet was shipped ASAP. Customer service called me back each time I called for status. This the second helmet I have purchased. Great product even better customer thanks
20 lipca 2019
Opinia niezależna
I love my new Torc T-1
I love my new helmet! Came on time. Looks exactly how I expected. I am between a Small and a Medium on the size chart so I followed their advice and ordered the Small. It fits great!
18 lipca 2019
Opinia niezależna
Great and timely!
17 lipca 2019
Opinia niezależna
The returns process is heinous
The returns process is heinous. Motorcycle helmets can be a guessing game as to what will work. When I spend over $200 on a helmet that does not fit properly despite the size chart, I shouldn’t to pay $20 to return the helmet! I will never purchase from this website again.
16 lipca 2019
Opinia niezależna
Odpowiedź od RetroBikeGear.com
Hi Adrea, we replied to your email expressing your concerns, but I also wanted to reach out here. Our returns policy is stated on our website and is standard for our industry. We do try to mitigate the cost/risk for our customers by sending out a second helmet via exchange without charging shipping, and are happy to answer any questions about sizing before placing your order. Thank you again for your business and we hope you find a new lid that works for you!
Outstanding Customer Service
Ordered a new tinted visor for my helmet from these guys. They shipped fairly quickly, but the package tracker didn't update any movement for an entire business week, so I contacted their customer service and their guy Fred took care of me. Turned out USPS lost my package as soon as they received it, but they found it in a few days and shipping resumed.
I received my order in a reasonable amount of time, but the packaging stated it was "received damaged".
And well...it was very damaged. Scratches so bad it was utterly useless to use on a sunny day. So I contacted Fred again and told him the situation. He immediately dispatched a *FREE* replacement visor, as well as threw in a *FREE* T-shirt, putting them in suitable packaging this time (first one was in a bubble wrap envelope, not sure who thought that was a good idea with it being "international" shipping).
Both just arrived today. The visor was in perfect condition this time, and the T-shirt is pretty cool.
All in all, I'm very pleased with these guys, even with the headache I went through to get my visor.
15 lipca 2019
Opinia niezależna
Excellent products
Excellent products, I forgot to put in my discount codes but sent them an email and they credited me back my money not a store credit. Plus they responded to my email promptly. I bought 2 helmets from this company and both times I received eac helmet within 7 days, perfectly wrapped. FYI, if you need assistance with anything it's faster to email them. I'm definitely a happy customer & will buy more gear from RETRO BIKE GEAR. Sincerely Jon Vidana
14 lipca 2019
Opinia niezależna
Courteous staff, prompt service
I had an issue with the helmet I bought and they responded to my email within an hour of sending it. Although the helmet still didn't work out, the staff was courteous and the service was great. I'll definitely shop here again.
10 lipca 2019
Opinia niezależna
Fast Service
Fast Service. I mistakenly ordered the wrong size. They handled it no problem. Great products.
10 lipca 2019
Opinia niezależna
Awesome service and great products!!
8 lipca 2019
Opinia niezależna
Great service with fast delivery.
8 lipca 2019
Opinia niezależna
Very helpful when I had to exchange an…
Very helpful when I had to exchange an item due to size!
1 lipca 2019
Opinia niezależna
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