Republic of Cats Recenzje 

Republic of cats provides up to date answers to any question asked. Their service and cat food are superb, well worth giving a try.

I’ve been really disappointed with the customer service from Republic of Cats.

My third subscription order was dispatched on Friday 31st July and was due to be delivered by Tuesday 4th. It’s being delivered via Amazon Shipping, but I received conflicting delivery notifications on 2nd saying it was running late and wouldn’t arrive until 5th and then another saying the 6th.

I contacted Republic of Cats via WhatsApp on Sunday 2nd so my message would be waiting when they opened on Monday. I explained that I was running low on cat food and wanted to know what was happening with my order. Unfortunately, there is no telephone number and no live chat facility, so the only contact options are WhatsApp messaging or email. That means you can’t actually have a real-time conversation with someone to resolve an urgent issue.

Every time you send a WhatsApp message, you receive the same automated response with cat themed puns asking for your details, even when you’re already in the middle of an ongoing conversation. Then you wait hours for someone to reply. It isn’t a live chat at all, so trying to get answers to simple questions becomes a slow and frustrating process.

After waiting a long time for a response, and sending another message on Monday, I was told they would look into it and update me when they had a response but in the meantime I could track my order using the link which I already had queried as it hadn’t updated.

Heard nothing further so contacted them again on Wednesday and was eventually told not to worry because my order was “arriving today” and was sent the same tracking link yet again. I explained that the tracking clearly showed no movement and it hadn’t even reached the local delivery depot, so I wasn’t confident it would arrive. Sure enough, it never did. It continued to say “arriving today” until late that night.

The next morning it changed to “On the way, but running late. As soon as we have an update, we’ll let you know.” That told me absolutely nothing about when to expect a £130 order that appeared to have disappeared somewhere in the delivery network.

I also made Republic of Cats aware due to delay I then only had two small tins of food left for my two cats. Despite knowing that I was about to run out of food, there was no sense of urgency, no meaningful update, and no attempt to offer a solution. Because of the cost of the order and because it contains a month’s supply of food, I didn’t want to go out and buy more locally unless I absolutely had to in case it then turned up. My cats are used to this food now and I didn’t want to start introducing a different brand all of a sudden as that can upset their digestive system.

What makes this even more frustrating is the tone of the company’s communications. The automated messages and replies contain cat themed puns, which might be fine for marketing, but when a customer is worried about feeding their pets and is trying to get help with a missing order, it feels inappropriate and unprofessional.

I appreciate that Amazon Shipping is the courier and that delivery delays can happen. However, I do expect the company I’ve paid to take ownership of the problem, communicate properly, and support their customers when something goes wrong with their choice of courier. Subscriptions are fine so long as they’re well managed as you’re relying on that working properly so you don’t run out. Sadly, that hasn’t been my experience.

Update: Have received a response 5 hours after contacting them yet again on 6th telling me the order has been lost but “not to worry” as they’re requesting a replacement order on an express service “ASAP” and to have “the finest of days”!?I have been telling them for the last 4 days there was something wrong with the delivery as there were no updates and I still have no idea when the replacement order may arrive as they have provided no information or commitment on a delivery date. Regardless of when that arrives I have no cat food today so have to go out and buy some locally which won’t be the same and defeats the object of having a subscription service so am requesting cancellation and refund. Shop bought brands may not be of such high quality but at least they’re readily available and you’re not reliant on a hard to contact team who are slow to react and show no empathy when their service fails.

I got the 10 day taster pack expecting my cat Salem to only like the wet food as he usually does, but he is just as excited about the biscuits which I'm over the moon about.

Additionally, his faeces has already improved DRASTICALLY, over the week, he would constantly have diarrhoea, and vomit quite often, I've tried many different things over the years to improve it, but the whole time I could've just changed him over to Republic of Cats!!!

I also love the little parts of the packaging, e.g. the names of the food recipes (the Ministry of Gravy and Stews is my favourite), makes it fun for me as his owner lol.

This company listens to what the cat likes and will change the menus accordingly.
There is a good choice.
My cat is nearly ten and I have tried most of the makes and types of cat foods on the market as well as the tear-makingly expensive vet approved makes. The choices of Republic of cats tins and biscuits are rarely sniffed at and discarded. I recommend them. Solid satisfying foods.

The food is good!!!! Don't ask me ask my cat!! He tried a few recipes before he found the ones he liked. He's very fussy but eats it all!!! He loves the pate ones. He doesn't like the treats for some reason but the food is the main thing!!! He also enjoys the dry food.

The other thing I love is you can edit the recipes and if there's something you need help with just email them and they get back to you quickly! Even on weekends!!!!

I wouldn't get my cat food from anywhere else!!!

Good customer service. Nice food choices that my cat loves too, some good loyalty rewards for customers and well presented boxes, tailored to your cat.

Hi I messaged the customer service team and explained that I could not afford £35 a month so they reduced the amount by 20% for the next 3 boxes so I agreed to stay. But I could not regret the help they offered me I would highly recommend these

Fantastic quality cat food for our fussy Bengal. He wolfs all of the Republic of Cats food down every time.
The variety and quality of food is exceptional. I recently needed a little help with where to find something on the website. I received a concise and accurate email response within hours that helped me find what I was looking for straight away.
Brilliant! Would highly recommend

Fantastic company for communications no problem reply quickly and the cat loves the food altogether a good experience

I really can’t fault the service and quality of the RoC. Unfortunately, my Diva of Cat just won’t eat the food. It’s not because it isn’t amazing, She just doesn’t like the broth that the food comes in.
I would still recommend RoC, they have an amazing choice of food, the prices are super competitive and they always have specials and offers on. I also love that each delivery comes with little surprise gifts in too. Maybe I should eat it myself 🤣

I have dealt with leah over a few issues my end, she is always polite and informative. It's part of the experience I didn't think I would get.
My boy Bowie Blu devours every mouth full.
I tried others on and off for a year but he wasn't fussed.
He will now only eat from the Republic of cats .
Handy pull can ring's and biscuits.
I really couldn't ask for more.

I had a very fussy cat who would only eat Whiskas cat food he turned his nose up at every brand and had to be fish now i tried Republic of cat not hold out much hope well i was wrong he wolfed it down that was just kibble when opened tin i thought he wont eat it as he prefers jelly to gravy yet again he loves it licks bowl clean i just need to tap tin and out nowhere he yammering at me shoving me out way to to get it whil i am dishing up so thank you i would highly recommend it i wouldnt go back to Whiskas

Have give you five stars because my cat Molly's over the moon with your food. It could be some days that with this hot weather she's not eating till late in the evening or first in the morning very early so she's enjoying her meals

My cats love this food, they are really fussy! If one doesn’t eat it the other usually will. I have excluded ordering flavours they don’t like. I love the high meat and fish content. Great combination. My cats are healthy.

This company go out of their way to help find suitable food for my cat. They respond quickly and are extremely helpful 🙂

My cats love this food and being in tins it’s not taking up room in my freezer like the last food I was getting, when I had an issue recently it was sorted straight away, very good company

I needed to move my overweight Cat to a better quality of food so that he might lose weight and it's actually worked. There are eight different tinned foods and although some months they like 1 a bit less, generally they like all of them. They also have biscuits and there's two different flavours so you can find which one they particularly like. On a couple of occasions, I've been concerned about the dents in tins although it doesn't seem to have compromised the food When I let them know I've received prompt responses and generous discounts on the next batch. I find it quite easy to move delivery dates and change their preferences.

The food was really great quality and arrived really fast!!! unfortunately my cat had to go on a special prescribed diet so I had to cancel the subscription I got a no fuss refund which I didnt expect or ask for which I thought was really fair, the Republic of cats are so fair,understanding (actually they have been amazing) thankyou so much Amie for the fantastic customer service My cat might not be eating her republic of cats food but the neighbours cat is wolfing it down 🤣🤣🤣

I've been using the dry food for a while and all four cats enjoyed it. I ordered a wet food selection this time for the three cats who enjoy wet food. Straight away, all four are enjoying it - including the one who has never eaten wet food in two years - success all round. Great customer service too

Excellent product ( scampi loves it) and first class customer service