Repair and Maintain Recenzje 

175
Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Over the past 5 years the gentlemen called Carl has been very helpful, patience, knowledgeable and gave excellent customer service and went the extra mile with me. I can only highly recommend him and... Zobacz więcej

Oceniono na 5 z 5

Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arriv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done... Zobacz więcej

Oceniono na 5 z 5

Springplans Insurance Company Our washing machine went wrong...so having it insured with you we rang! Within a few days an operative came out...found the problem ...ordered the part and within... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Naprawa urządzeń AGD

Napisane przez firmę

At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

175 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(175)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

I knew the problem with our heat pump…

I knew the problem with our heat pump tumble dryer which was still working - the fins had closed . Paid £200 upfront for call out and parts. When the engineer arrived he had no information regarding the fault. Said he would report back to head office and they would be in touch . So basically he left very soon after arriving without looking at tumble dryer . Few emails exchanges, which were helpful . Then spoke to someone and told that the dryer contained a banned gas (Samsung heatpump 2 years old) and they would not be able to do it . Was refunded less £79 for call out . Felt this should have been refunded as they knew in advance of engineer visit what the fault was . As an aside other companies would repair (its an expensive repair).

29 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Very disappointed

I would not recommend this company. I set up a plan in May 2023 they have not repaired my appliance. They have been sending me texts saying that the parts are being ordered. An engineer came for a total of 10 minutes and told me my appliance was not working.

Before paying any money make sure they have the parts in stock. That is their catch phrase waiting for your parts.

I am still waiting for a contract via email and don’t event have a reference number.

6 czerwca 2023
Opinia niezależna
Logo Repair and Maintain

Odpowiedź od Repair and Maintain

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you've experienced with your appliance repair process.

I have located your repair request, and we do acknowledge that there has been an unexpected delay in receiving the necessary parts for your dishwasher. We understand how essential it is to have a properly functioning appliance, and we genuinely apologize for any inconvenience this may have caused you.

I can see the team have already arranged a return visit to fit the parts required. In the meantime, we understand the frustration of being unable to change the cycle on your dishwasher, and we deeply apologize for this inconvenience.

Regarding the terms and conditions, we are sorry that you haven't received them promptly. It is vital for us to ensure our customers have all the necessary information. We kindly request you to contact us at 08000882430 or email us at support@springplans.com so we can quickly resolve this matter and ensure you have the required details.

Your satisfaction is our top priority, and we are committed to providing you with the best service possible. We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes to enhance our services.

Thank you for choosing Spring Plans. We look forward to resolving this matter promptly and restoring your faith in our services.
Kind regards,

Ben @ Spring Plans

Oceniono na 5 z 5

Good contact centre access

Good contact centre access, phone answered promptly and appropriate service provided. The technician came in the time specified, was polite and efficient. Sorted the leaking valve.

20 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

They were quick to come out and very…

They were quick to come out and very friendly. Repair was done quickly with no mess. Recommend getting a payment plan as this avoids large payments in the future. Very affordable prices for both the plan and the initial repair

19 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Be very careful with this company

Be very careful with this company. Called them to have my washing machine fixed - Very pushy to get a cover policy started and then later on told me that the current fault will not be covered by this cover.

later when I called to cancel the cover because the property was being sold - they cancel immediately but don't offer any refunds for monthly or quarterly payment plans even though they just charged me a few days ago. I won't have any cover from them but they keep 3 months worth of premium!!!!

3 kwietnia 2023
Opinia niezależna
Logo Repair and Maintain

Odpowiedź od Repair and Maintain

Thanks for supplying your information.

I am sorry to hear that you are unhappy with your experience with us.

We always aim to everything we can to assist our customers, but unfortunately pre-existing faults are not included under the plan.

I have passed your feedback onto our customer services manager to look at ways we can improve our service going forward.

Kind Regards
Ben @ Spring Plans

Oceniono na 5 z 5

Good service

Very prompt service dealing with washing machine repair. Unfortunately, the machine couldn't be repaired but arranging a replacement was easy and straightforward. Good service.

17 marca 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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