I renewed my care plan - the staff were really helpful in spite of my initial hiccup not realising which appliance was being covered!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been using Repair and Assure for a numbetr of years now for numerous houshold appliances. The most important part of this service is the fact that they always remingd you when your repayment... Zobacz więcej
The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and... Zobacz więcej
Reakcja na opinię
Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working. I had a phone call the same day from a company near by to say they could call out that afte... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa urządzeń AGD
- również w kategorii:
- Naprawy
- Sklep z przyborami kuchennymi
Napisane przez firmę
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Dane kontaktowe
Chandos House, 26 North Street, BN1 1EB, Brighton, Zjednoczone Królestwo
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 73% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Repair & Assure
Dear Sharon Clayton
Thank you for your 5-Star review!
We're pleased to hear you were happy with the quick response and replacement of your machine.
Best Regards,
Customer Support
Repair & Assure Limited
Reasonable cost and prompt service
As soon as I had a problem I called Repair and Assure. They were very helpful and advised me I would get a call within 48 hours from the engineer. They did call within the timeframe and arranged a mutually convenient appointment. They did call engineer was polite and courteous and got to the problem immediately. My washing machine is now working perfectly. Very happy.
5 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Beverly Jane Lown
Thank you for your 5-Star review!
We're glad to hear our team was helpful from your first call and that the engineer was able to quickly identify and resolve the issue. It's great to know your washing machine is now working perfectly.
Best Regards,
Customer Support
Repair & Assure Limited
Customer service helpful and arranged…
Customer service helpful and arranged engineer. Hotpoint fitter attended on time and completed repair. Would recommend Repair and Assure for all round service
15 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Alan Power
Thank you for your 5-Star review!
We're pleased to hear our customer service team were helpful and that the engineer attended on time and completed the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Kind, considerate, helpful and friendly
From the first call to register my tepair the service supplied was excellent, friendly polite helpful staff on the phone and the service engineers were considerate and helpful, hope that the fridge is now fixed
22 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Mrs Pamela Tyler
Thank you for your 5-Star review!
We're pleased to hear you received excellent service from our office team through to our engineers, and that everyone was friendly, polite, and helpful throughout. We hope your fridge is now fully working.
Best Regards,
Customer Support
Repair & Assure Limited
Our experience was amazing fast and…
Our experience was amazing fast and reliable
20 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Shany Shan
Thank you for your 5-Star review!
We're delighted to hear you had an amazing experience and found our service fast and reliable.
Best Regards,
Customer Support
Repair & Assure Limited
Fantastic responce,good customer…
Fantastic responce,good customer service,you will not find better company anywhere...
1 czerwca 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Geoff Dowse
Thank you for your 5-Star review!
We're delighted to hear you were pleased with our response and customer service. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was knowledgeable and knew…
The engineer was knowledgeable and knew what was wrong straight away. He completed the job quickly and efficiently. When completed he ensured the area was clean and everything was put back into place. Well done.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Glyn
Thank you for your 5-Star review!
We're pleased to hear that our engineer quickly identified the issue and completed the repair efficiently. It's great to know that he also took care to leave everything clean and tidy
Best Regards,
Customer Support
Repair & Assure Limited
Very pleasant and quick repair
1 czerwca 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Janet
Thank you for your 5-Star review!
We're delighted to hear you found the service pleasant and the repair was completed quickly. We really appreciate your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Knowledgeable engineer
Knowledgeable engineer, had to come back twice but was no issue to him. Laid back and got the job done with minimum fuss
15 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear IAN ALEXANDER MCLEOD
Thank you for your 5-Star review!
We're pleased to hear that our engineer's knowledge and professionalism made the repair process smooth and hassle-free. We appreciate your patience while we completed the work and are glad we could get the job done for you.
Best Regards,
Customer Support
Repair & Assure Limited
A very happy customer.
From day 1 to the final day of my machine being fixed. Calls were very professional, engineer was 100% , (Dan), Dan explained everything that needed doing to my machine , two call outs , now I have a machine that sounds brand new. Thank you for all support.
29 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Jane Balbi
Thank you for your 5-Star review!
We're delighted to hear that you received professional service throughout the repair process. Dan will be pleased to know his explanations and support made a positive difference.
Best Regards,
Customer Support
Repair & Assure Limited
Odpowiedź od Repair & Assure
Dear Beverley
Thank you for your 5-Star review!
We're thrilled to hear you'd highly recommend us. Your support means a lot to the team.
Best Regards,
Customer Support
Repair & Assure Limited
I wasn't home but my adult son was in…
I wasn't home but my adult son was in he told me the engineer was very efficient and punctual I was very happy with the outcome
12 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear siobhane dunveavy
Thank you for your 5-Star review!
We're pleased to hear that our engineer was punctual and efficient, and that you were happy with the outcome.
Best Regards,
Customer Support
Repair & Assure Limited
Great Customer Experience
Great assistance from the moment I called the Customer Service line. Received a visit from Dan on the Tuesday and he identified the problem straight away from the video I took of the issue with my Samsung Washing machine. He ordered the part and gave me his mobile number. I contacted him today 29/05 and the part was in and he said he would be round between 1500-1600 to fit it. He turns up and fits the re-circuation pump with no issues. He was very professional and friendly. He left no mess at all and just an all round great, friendly chap! Well done Dan!
29 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Simon Reed
Thank you for your 5-Star review!
We're delighted to hear that Dan provided such a professional, friendly, and efficient service from diagnosis through to repair. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we're pleased we could get your Samsung washing machine back up and running!
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff
Friendly staff, easy to talk to, a little expensive but it gives complete cover
27 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Amanda Norsworthy
Thank you for your review!
We’re delighted to hear you found our team friendly and easy to talk to. We always aim to provide helpful advice and make the process as straightforward as possible. We appreciate your comments regarding the price, and we’re pleased you feel the level of cover provides real peace of mind and value.
Best Regards,
Customer Support
Repair & Assure Limited
No pressure great product and prices
No pressure. The sales team are there to support you through and will take the time to explain everything. It was cheaper this year than last year.
26 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Tim Lowman
Thank you for your 5-star review!
We’re so pleased to hear that you felt supported by the team and never under any pressure. We always aim to take the time to explain everything clearly and help our customers feel confident in their decisions. It’s also great to know we could help you secure a better price this year.
Best Regards,
Customer Support
Repair & Assure Limited
They phoned to tell me cover was going…
They phoned to tell me cover was going down in price. I was unsure at first about the call, the man who spoke to was helpful and understanding. And I got the 2nd call to back up everything he said. I'm very happy 😁
26 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Fiona Mccuaig
Thank you for your 5-star review!
e completely understand your initial hesitation, so we’re delighted to hear that our team member was helpful, understanding, and able to reassure you throughout the process. We’re also pleased that the follow-up call gave you extra confidence and clarity.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent staff lovely and polite and…
Excellent staff lovely and polite and also another call back to double check you policy x
26 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Customer
Thank you for your 5-star review!
We’re so pleased to hear that our team were polite, helpful, and took the extra step to call back and double-check your policy details. Providing excellent customer care and peace of mind is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
I’ve been with Repairs’s and assure for…
I’ve been with Repairs’s and assure for some years now and find them still a cut above the rest! I rest ASSURED!
Regards
Antony Edwards
26 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Mr Anthony Edwards
Thank you for your review!
We’re delighted to hear that after all these years you still consider us “a cut above the rest”. Your support means a great deal to us, and we look forward to continuing to provide you with the high level of service you expect.
Best Regards,
Customer Support
Repair & Assure Limited
Both calls were polite and took the…
Both calls were polite and took the time to ensure I understood the contents of my policies
21 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Mrs Margaret Charnley
Thank you for your 5-star review!
We’re so pleased to hear that both calls were polite and helpful, and that our team took the time to ensure you fully understood your policies. Providing clear and supportive service is very important to us, and we truly appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
You are all such lovely people to talk…
You are all such lovely people to talk to on the phone, it is a pleasure to talk to you. Makes me sure I chose the right people to oversee my electrics! Thank you .
Barbara Adams.
20 maja 2026
Opinia niezależna
Odpowiedź od Repair & Assure
Dear Barbara Adams
Thank you for your 5-star review!
We’re thrilled to hear that you’ve had such a positive experience with our team and that our service has given you confidence in choosing us to look after your electrics. Your feedback truly means a lot to us, and we’ll be sure to share your lovely comments with the team.
Best Regards,
Customer Support
Repair & Assure Limited
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.