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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Norilie and Fathy are very hands-on and accommodating! Quickly solved issues and answered questions. Very grateful!

Oceniono na 5 z 5

Storm Eunice has hit our flat in central London. We had water leaking from the roof and lighting issues. RentLondonFlat team has quickly sent a professional to fix the leaking and within a few d... Zobacz więcej

Oceniono na 2 z 5

Rent London flat have been very odd with their management of our flat. They asked us to renew our contract after a year and since have been managing our request very very badly and not sorting issues... Zobacz więcej

Oceniono na 5 z 5

Just one week before we come to London. This agent help us find a really nice flat!!! RentLondonFlat has good service and very efficient! Recommend!! Shannon and fathy both amazing, friendly. The... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja pośrednictwa w wynajmie nieruchomości

Napisane przez firmę

Rent your space, Create your home. We specialise in offering modern high-quality rental flats in and around London, U.K.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

217 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(217)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great renting experience with…

Great renting experience with RenLondonFlat.
Frankie and Max are both very nice and professional. Frankie is very suffitient with taking me to viewings and found a dream place for me to stay!
Max replies to the repair requests very quick and make them repaired very quickly. Thank!

28 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Great viewing

Great viewing, good services. Looking for to renting with them. Fathy Nekheli was amazing!

17 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Ghosts and dodgy

I stayed in a flat they managed for 5.5 years. Never met with any representative and even the advertising of the flat was dodgy (a different agency was advertising the flat at the same time and was conducting the viewings, we made an offer through that agency that was unreasonably rejected-even the agent was surprised and then we tried with RentLontondFlat and the offer was accepted). Even for check in they gave me a different time and after phone calls and emails looking for them they responded that I can find the keys at the concierge and that they had already conducted inventory report (which did not reflect the state of the flat 100% and never bothered to respond to our comments). During the tenancy in general they were ok, not that they were often needed thankfully. When the time came to move out they set up a check out appointment, to which again they never showed up and after emails and phone calls looking for them they said to leave the keys to the concierge and go. It took them 1 month to make the check out report and they fabricated all sorts of problems trying to make money out of the deposit. From cleaning to damages that were not there at the time of check out or normal wear and tear that had already been reported. Eventually I got the deposit back after 4 months following an adjudicator's decision. It's really a shame because it was such a beautiful flat that they managed. Be prepared to face ghosts and dodgy behaviour.

6 października 2022
Opinia niezależna
Oceniono na 5 z 5

Darrel was incredibly helpful

Darrel was incredibly helpful. He helped me navigate a difficult experience with a rentlondflat salesperson.

Fathys communication for the check-out was great. He helped discuss exactly what needs to be done in a clear and concise way.

4 września 2022
Opinia niezależna
Oceniono na 1 z 5

If I could give them no stars I would.

If I could give them no stars I would.

They didn't tell us about a huge bill that we had to pay with a preexisting energy company that we didn't even know was connected to our property (as well as trying to make us pay for the old tenants' bill that they hadn't paid either!) - and then because of a weak clause in the contract, our deposit was unfairly taken off us at the end.

Proceed with caution with RFL!

22 lipca 2022
Opinia niezależna
Logo RentLondonFlat.com

Odpowiedź od RentLondonFlat.com

Thank you for the review Sophy.

I was the member of staff who dealt with your initial complaint and the subsequent deposit dispute, which was decided by an independent third party.

I did sympathise with your initial complaint, as for some reason the utility bills were not being sent to you directly from the building management company, so appreciate to get such a large sum at the end of the tenancy was a little unfair. However, it was for your usage, so you were not being asked to pay anymore than were using.

Also to make clear, I did offer a contribution of 50% towards the cost of the heat bill as a gesture of goodwill, which you declined and decided to take to dispute. Unfortunately for you, the independent party found in favour of the landlord.

Regards
Darrel

Oceniono na 5 z 5

Great Agency, special thanks to Frankie!

I have been renting a flat in London managed by RentLondonFlat.com for almost 3 years now, and all I can say is that I am very happy with their services.

Frankie is absolutely brilliant! He helped me a lot during the move-in and assisted me with every single request I had. I also had a problem with the washing machine recently and was solved very quick and efficiently. He is always very responsive when it comes to communicating with him. A true gem in the company. Thank you so much mate!

28 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

This company is a joke

This company is a joke! It's a waste of your time, don't go with them. First I booked 2 viewings online and I though it was good as easy to do so. But then, Franky cancelled both viewings and after several days of chasing every day by text, he was still unable to organise a viewing, making excuses involving the tenants (I precise that the properties were supposed to be available either immediately or within the month, so moving date was close). So unprofessional and time-consuming for nothing.

27 czerwca 2022
Opinia niezależna
Logo RentLondonFlat.com

Odpowiedź od RentLondonFlat.com

Hi Ambre
Thank you for your review.

Sadly, access to properties is only when permitted by the current tenants, and on these occasions it was not possible

We have the obligation to respect the tenants wishes.

Good luck with searching for a new home.

Oceniono na 5 z 5

Storm Eunice has hit our flat in…

Storm Eunice has hit our flat in central London. We had water leaking from the roof and lighting issues. RentLondonFlat team has quickly sent a professional to fix the leaking and within a few days, everything was repaired.

Due to an unfortunate coincidence, one week later, on a Saturday, we had issues with the boiling system. In a few hours, everything was sorted out and fixed.

Really appreciate being a tenant of RentLondonFlat.com.

Best

26 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Quick, easy and pleasant

A quick viewing was arranged. The offer, referencing and contracting was quick and easy. You were very responsive to texts and calls. The property was well checked and explained before I moved in. I highly recommend you for renting a property. Thank you

7 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service from all rentlondonflat.com team !
Really easy check-in and couldn’t be easier !
Great communication between everyone.
Makes life much more easier with this agency
And especially Mr Fathy is no. 1

3 lutego 2022
Opinia niezależna
Logo RentLondonFlat.com

Odpowiedź od RentLondonFlat.com

Thank you kindly for your feedback Bartek - our pleasure to be of service!

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