Remedyskin Recenzje 

Remedy as skincare is fantastic, but customer support for Europe is terrible.

I’m genuinely disappointed to be writing this because I actually like Remedy’s products and have been an avid follower of Dr Shah and Doctorly for years. His reputation was one of the main reasons I trusted the brand in the first place, and I fully expected to remain a loyal Remedy customer for years.

After a recent purchase, Remedy emailed me a personalised offer inviting me to convert the products I had bought into a subscription, with an additional discount advertised as being “for life.” I accepted the offer, but Remedy’s subscription system repeatedly produced an error and would not allow me to complete it.

I contacted customer service and provided screenshots. After considerable correspondence and attempts at workarounds, I was eventually told that one of the products specifically included in the offer Remedy had sent me was no longer available as a subscription option and therefore they would not honour that part of the offer.

That is where Remedy lost me.

This is not about money. I have already replaced the Remedy products I was using with alternatives that cost considerably more, and I’m perfectly happy to pay more for products and companies I trust. It is about principle.

If a company makes a customer a specific offer, and the customer is prevented from accepting it because of a fault with the company’s own system, I believe the company should honour the offer it made.

I should add that the customer-service representative I dealt with was courteous throughout, and my disappointment is not directed at her personally.

Unfortunately, the experience has changed the way I feel about a brand I previously trusted and about Dr Shah’s commercial recommendations. I have decided not to purchase Remedy products again and have also unsubscribed from the Doctorly content I had followed for years.

Remedy hasn’t simply lost one order. It has lost someone who genuinely expected to be a long-term, loyal customer.

A real shame, and entirely avoidable.

Even though the product did not work for me (because I understand that everyone is different) they lived up to their guarantee and gave me a full refund without any hassle or attitude.

I truly appreciate companies like this. I wish the product had worked for me, as I would have been a customer for life.

This is my favorite skincare brand . Now the price is amazing but even if it was twice the price, I d struggle to find equally potent skincare on the uk market today. The wonderful packaging, textures , powerful and thought through stack of ingredients in every bottle. Results speak louder but Remedy brings together results, experience and affordability!!! I have fully converted to their anti ageing routine .

I've ordered many times from Remedy and never experienced any issues - until a small one now. After a longer delivery time than usual had passed, I emailed customer service (it turned out that my package got lost). I've never experienced such fast, helpful and friendly customer service. I received a reply within 5 minutes, and a reorder was on its way within 20 minutes - free and with priority shipping. Very happy with this experience!