Service from customer service was excellent. My chair came perfectly made to my choice. Great craftsmanship. Also the dpd delivery driver was very very good as by the time he got to me he had de... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Service from customer service was excellent. My chair came perfectly made to my choice. Great craftsmanship. Also the dpd delivery driver was very very good as by the time he got to me he had de... Zobacz więcej
Reakcja na opinię
Great experience with REM. I ordered 2 x Lola Trolley for my new salon and ideally wanted them quicker than the estimated delivery time. Lisa at REM sorted me out and made sure I got the trolleys for... Zobacz więcej
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I contacted REM to replace a part on one of my basin units, which I’ve had for nearly 20 years—the first time it’s needed anything replaced. Although the unit has been discontinued, the team quickly i... Zobacz więcej
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Had a great experience with REM and purchased 7 of the custom made Dream Pedi spa chairs. Scott Moore REMs Sales and Design Representative made sure the furniture including the links matched ou... Zobacz więcej
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UK Manufacturer of Furniture & Equipment for Hair, Beauty & Spa Industry. Designed and made in Lancashire. Interior Design Service available.
Glenfield Mill, BB9 8AW, Nelson, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
After many years of constant use my REM electric beauty couch needed a gas lift cable for the backrest.
2 weeks before Christmas could not have come at a worse time but I needn’t have worried as Lynda got it to me on next day delivery- at a time when nobody seems to be able to deliver anything anywhere near on time.
She even followed up that call to let me know it was on its way.
Outstanding customer service and equipment, REM, you show others how it’s done!

Odpowiedź od REM UK
I have purchased for the first time a product from them and had some issue with it in terms of the standard built of the product. The product was a chair specifically for beauty salon. I was tired buying law quality and uncomfortable chairs from amazon and I decided to buy a high end product from this company resulting in a very big mistake. I had sent emails and until now still back and forth with the emails. They have no solution for an expensive product. Which I don't understand is that you pay premium price from this company and they have no willing whatsoever in helping you. Even when I order the product the sales people didn't even bother to deep dive with you into the product. They were looking demotivated and just passive in the sale process. But even though I continued with my purchase because I need it the chair to avoid having back pain. It is a very bad experience and totally disappointed by the fact that a famous company like REM to leave you with no solution at all. Not recommended and never again. Waste of time and money

Odpowiedź od REM UK
Absolutely fantastic at resolving a problem. Very quickly and effectively. Gill was brilliant.
Many thanks
Ruth

Odpowiedź od REM UK
Mick and Jason were absolutely wonderful. We are thrilled with our salon design and service. Would 100% recommend them and we will be using them again.

Odpowiedź od REM UK
Cannot recommend this company enough. Have dealt with Mick Roach on numerous occasions. REM have helped create two beautiful salons for me. The Rolls Royce of salon equipment !

Odpowiedź od REM UK
Excellent customer service from Michael Roach at REM! He was so helpful and very informative. He gave some great ideas towards my new salon and I was very pleased with the professionalism. Would highly recommend to anyone. Thanks again!!

Odpowiedź od REM UK
Very helpful team. Quick replies and very nice to talk to.

Odpowiedź od REM UK
I lost my keys to my trolly and the company were so helpful and were able to identify the lock from a picture! Spend a little more but get so much back on quality and customer service.

Odpowiedź od REM UK
REM came to the rescue, after I had a bad experience ordering my backwash chair from a Hairdressing Supplier! Thanks to Lynda, REM made the correct chair and delivered it , in a week! Arranged to pick up the wrongly ordered chair , meaning I didn’t have to deal with Hairdressing Supplier anymore.
Thanks for taking the stress out of a horrible situation.
Would highly recommend your company for it’s professionalism,

Odpowiedź od REM UK
REM pulled out all stops to get our order out with such a tight deadline.
I have been so impressed with their professionalism and commitment, outstanding.

Odpowiedź od REM UK
Michael at REM is very knowledgable and very helpful. The ranges are beautiful and we have been spoilt for choice

Odpowiedź od REM UK
Great service from Mrs Lynda Atkinson. I wouldn’t have been more helpful. Such a quick online service I never had. Well done.

Odpowiedź od REM UK
Really lovely equipment and furniture, good quality and great design choice. The salon looks great.
Excellent aftercare service, could not have been more helpful and sent me the additional part I wanted with out hesitation.

Odpowiedź od REM UK
Excellent customer services
Highly recommended
Will definitely recommend to my salon owner friends

Odpowiedź od REM UK
I am thrilled with my new salon furniture fantastic quality Excellent customer service Mike Roach was really helpful I would really recommend them My salon looks amazing Thankyou so much

Odpowiedź od REM UK
Excellent customer service, very helpful. Products are fantastic quality.
Highly recommend.

Odpowiedź od REM UK
I’ve just recently purchased a pedicure chair, nail desk and beauty couch for my beauty room reopening after lockdown.
I would highly recommend the furniture, it is beautiful and made to a very high standard. I dealt with Micheal Roach his customer service was 110% he was so helpful and everything including delivery was top class.
If your looking for beauty or hairdressing furniture this is the place to go!!

Odpowiedź od REM UK
I needed a spare part for shower head and I received great and efficient customer service . Delivery was very quick too.

Odpowiedź od REM UK
Can't rate these guys enough. All very knowledgeable and informative and the products are of amazing quality. If you are searching the internet looking for salon equipment then look no further. Mick and his team were super helpful, understood what I was looking for and delivered exactly when they said they were going to. So happy with my new Salon.

Odpowiedź od REM UK
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.