Jarrod Willis, started the whole process, followed up throughout the install, and even stayed on top of the only small delay we had. We never felt that he was more than just a call away. The installer... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Still waiting for the warranty for the equipment I purchased and for you to stop filing against my home deed in Hall County. I am working with customer service Lesha to get this taken care of. For wh... Zobacz więcej
The problem is the people in the office are not being responsible to customers need and not responding to their needs or returning calls. The service teams doing their jobs well in the field but offic... Zobacz więcej
EXCELLENT SERVICE EVERY TIME. This company is awesome!! Reliable has installed my 5 ton A/C Unit, Gas Water Heater, Kitchen Sink/Garbage Disposal and all of my ceiling lights. Their technicians are... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Dane kontaktowe
1305 Chastain Road NW Suite 500, 30144, Kennesaw, Stany Zjednoczone
- 7705949969
- marketing@reliableair.com
- reliableair.com
3,5
Średnia
33 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Technicians were knowledgeable and…
Technicians were knowledgeable and cleaned up perfectly afterward.
17 kwietnia 2026
Dependable service
15 kwietnia 2026
The problem is the people in the office…
The problem is the people in the office are not being responsible to customers need and not responding to their needs or returning calls. The service teams doing their jobs well in the field but office managers not helping them with getting what they need to complete their job.
19 czerwca 2026
From schedule to completion
From schedule to completion, everything was perfect! Technician was friendly and knowledgeable.
21 maja 2026
Still waiting for the warranty for the…
Still waiting for the warranty for the equipment I purchased and for you to stop filing against my home deed in Hall County. I am working with customer service Lesha to get this taken care of. For whatever reason my purchase of the equipment instead of leasing it was never recorded at your office. My check for $15,948.00 was cashed and you have been paid. Please get this settled.
29 maja 2026
Jarrod Willis
Jarrod Willis, started the whole process, followed up throughout the install, and even stayed on top of the only small delay we had. We never felt that he was more than just a call away. The installers were all professional, engaging, and did a great job. This was originally a very stressful situation, obviously, but we were so pleased with Reliable we have already referred Jarrod to one of our neighbors.
20 maja 2026
You told me what you were going to do
You told me what you were going to do. You do what you said you would do. At the cost you said you would do it for. Great sales and tech team members.
23 czerwca 2026
Great service
3 czerwca 2026
We didn’t feel rushed to make a…
We didn’t feel rushed to make a decision on what unit we wanted. Sales person was friendly and knowledgeable.
2 czerwca 2026
Would not hire again
Sales person very responsive and helpful. Install team had several issues resulting in several trips back out. I still do not have a smooth running HVAC, but it is at least cooling. One tech whining about being in the attic after noon (part of the job description), and he called out a few times causing reschedules. Now I am in a place that the furnace likely needs to be replaced for a properly running system, which will cost twice as much at this point. Would have made a different decision up front if I had been warned of the issues that I am now dealing with being a possibility. Best price out of 5 quotes, but apparently you get what you pay for, which is not great performance.
1 maja 2026
Odpowiedź od Reliable Heating & Air
Thank you for your patience while we completed our investigation.
We have located and confirmed receipt of your payment in the amount of $15,948.00. The check has been successfully applied to your account, and the buyout balance for the equipment has now been paid in full.
We sincerely apologize for the delay and any confusion caused regarding the recording of your purchase.
Additionally, your warranty has been updated and sent to your email on file for your records.
At this time, the lien release process has been initiated. Please allow approximately one to two weeks for the lien to be fully removed from your property records in Hall County.
If you have any questions or need further assistance in the meantime, please do not hesitate to reach out. We appreciate your continued patience as we finalize this process.
Rock solid
Great attention to detail and innovative purchase options. Very professional and friendly. Very different experience from other HVAC companies I’ve worked with for 20 years.
15 maja 2026
Horrible scam company
Horrible scam company. They did damage to my home they use several numbers and names for their business. Tons of red flags.
I was a victim of there scam!!!
30 marca 2026
Opinia niezależna
Odpowiedź od Reliable Heating & Air
We are truly sorry to hear about your experience and sincerely apologize for any frustration or inconvenience this may have caused. We take all customer concerns very seriously, but unfortunately, we are unable to locate your account or service history under this name.
Please reach out to us directly at customercare@reliableair.com with your contact information so we can investigate this further and do everything we can to make things right. We genuinely appreciate your feedback and the opportunity to assist you.
This is the biggest scam of a company
This is the biggest scam of a company! They installed an HVAC unit and less than two months later in the winter time with me having a 17month old baby it flooded my attic. They have never routed to service the unit and expect a payment! I will never deal with this company again and looking at all the other reviews, I am not the only person
27 marca 2025
Opinia niezależna
Disrespected by Reliable Heating and Air technician
So, Reliable Heating and Air asked me to call them in regards to my matter, only to be told by their customer service department can't be reached.
I have filed a lawsuit against them. These people don't respect your private intimate space or the inconvenience that they put you in. This whole situation with their technician standing in my bed with contaminated boots on, cause me to have to sleep on my sofa with prosthetic hips.
11 września 2025
Opinia niezależna
Odpowiedź od Reliable Heating & Air
Hello,
We are very sorry for your experience and understand why this situation was upsetting. This is not the level of care or respect we expect for our customers or their homes.
We have taken this matter seriously and have been working in good faith to address it, including actively communicating through the legal channels your representation requested.
Out of respect for that process, we are limited in what we can share publicly, but please know your concerns have been heard and are being handled with urgency and care.
Thank you,
Reliable team
BEWARE OF LEASING CONTRACT
I thought everything was going well until I started asking questions about my bill!!! ON 10/5/2021 Rodney came to talk about replacing old unit from another company. He was smooth, talked personal stuff gained my trust and to get to the point on my contract It stated leasing but he told me I would own my unite after payments, not to worry. As I was thinking it was time that it should be paid off so looked closely and I was to pay $6,600 for unit when I signed and on contract I will be paying over $10,000 and I will not even own the unit. I am a senior citizen and too trusting it seems. He LIED when I asked certain basic important questions and failed to mention the sham job. I will get an attorney to fight this. DONT SIGN CONTRACT IT IS TO LEASE AND NEVER OWN YOUR SYSTEM AND YOU WILL PAY DOUBLE WHAT IT IS WORTH. PLEASE LIST YOUR COMPAINTS ABOUT CONTRACT.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Reliable Heating & Air
Hi Linda,
Thank you for bringing this to our attention. We are truly sorry to hear that you feel this way about your experience. That is never the impression we want to leave, especially when it comes to something as important as your home comfort.
We want to be very clear that our Comfort as a Service program is designed to be transparent and flexible, and we never want anyone to feel misled. The program is different from a traditional purchase. It includes ongoing service, maintenance, and repairs for the life of the agreement, which is why the total investment differs from an upfront purchase option. That said, we understand how this can be confusing, and it is our responsibility to make sure everything is clearly explained.
We would really appreciate the opportunity to review your agreement with you, answer any questions, and make sure you fully understand your options. If anything was not communicated clearly at the time, we want to address that directly.
We take concerns like this seriously and we will be reaching out to address your concerns.
Thank you,
Reliable Team
Rodney came by early Saturday and was…
Rodney came by early Saturday and was great. Problem fixed in less than an hour. I highly recommend you call these guys when needed.-
6 listopada 2025
Opinia niezależna
BE VERY CAUTIOUS OF THIS COMPANY
I signed up for a “lease” with realible heating/air about 3 months ago, and it has been practically a nightmare with them. First day of installation they spent over 6 hours and still didn’t complete the installation stating the unit needed a new part. Returned next day and got it to work but stated it needed interferon. They never returned. 2 weeks ago, the heat wouldn’t turn on. It was blowing cold air. Again technician said it needs a new part that he has to order. So am waiting on that.
QUESTIONS? Is this a new unit or refurbished unit? (My 12 year unit was more dependable
than this supposedly new one). Is this going to be the expected service the next few years?
Please, read all the reviews and be cautious
20 października 2025
Opinia niezależna
Odpowiedź od Reliable Heating & Air
Hi Darlin,
We’re very sorry to hear about your experience and the frustration this has caused. This is not the level of installation or follow-up service we expect, especially with a new system.
We understand your concerns regarding reliability and whether the equipment is new. To clarify, the systems we install are new equipment, not refurbished. That said, needing multiple follow-ups and waiting on parts is not the experience we want for you.
We do have your information and will be reaching out to you directly to review what’s happened, provide an update on the part needed, and ensure everything is resolved as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Thank you,
Reliable team
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