RB Collection Recenzje 12

Wynik TrustScore: 4.5 na 5

4,4

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Informacje dotyczące firmy

  1. Biuro podróży
  2. Agencja podróży

Napisane przez firmę

We understand how important holidays are to our clients. For over 41 years we have built up an award-winning business based around well travelled, highly trained travel experts. We have previously won Silver in the Best Independent Travel Agent in the UK at the British Travel Awards, the Oscars of the travel industry, an accolade we are extremely proud of. Over the years we have also received awards for Luxury Travel Agent of the Year, Small Central England Travel Agent of the Year as well as Small High Street Travel Agent of the Year in the UK. We are very proud of our achievements and are looking forward to planning your next dream holiday. We are also proud to be an AITO Specialist Travel Agent, an exclusive club of the UK’s leading independent travel agents, read more here. Our History Travel is in our blood and the passion for holidays and exploring the world is as strong as it was back in 1936…The Broad family has been synonymous with travel since the late 1930’s when Alan’s father Ray Broad sold coach tickets in the back of his Father’s Ironmongers shop on Birmingham Road, Erdington. The company grew over the years to include Broads Travel Service, Tudor Travel and Concord Holidays. Following Ray’s retirement in the 1970’s, Alan’s eldest brother Robert opened Robert Broad Travel in 1982 in Mere Green, Sutton Coldfield. In 1985 Alan opened a Lichfield office on Boley Park where we are still located today. Robert sold off the Sutton Coldfield office when he retired in the 1990’s and Alan continued the family business with his son Oliver. Today, along with Nathan Collins our group of specialist travel brands falls under the name RB Collection. We are very very proud of our heritage and are now looking to the future with an award-winning team of travel experts who are passionate about creating unique, lifelong memories through specialist and luxury holidays around the world.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

12 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Nathan at RB Collection are the best

Nathan and the team at RB Collection are the best in the business. I use the team to book all my holidays and have passed their details to numerous friends who have bee equally impressed.

From advise to price they never let me down with trips to Barbados, Tenerife and Crete to name a few, we love the no hassle VIP experience.

24 czerwca 2026
Opinia niezależna
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Odpowiedź od RB Collection

Thanks Jason for the 5* review!

Oceniono na 5 z 5

Trusted Experts in Holiday Planning

The team at RB Collection simply take the stress out of holiday planning.
We weren't sure what benefits an independent agent would offer but we wouldn't go back to the old days!
Every aspect of our trips has been thought through and based on client preference rather than agent convenience.
Excellent service from everyone at RB at every stage with special mention for Sam whose advice and recommendations have always been first class. When someone else has additional experience of a region, resort or hotel, you get full-team support.
Would highly recommend.

16 kwietnia 2026
Opinia niezależna
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Odpowiedź od RB Collection

Many thanks for your very kind words and 5* review!

Oceniono na 5 z 5

Wonderful trips with RB Collection

We have had several trips organised by RB Collection, both short and long haul and by sea,river and land. We have had an amazing time on all of them. Oliver, Kayleigh and Clare have such a wide range of knowledge and always listen to what we want from our trips, which makes planning so enjoyable. Their care and attention to detail gives us much confidence when we are away and we always know they are there for us should we need to contact them. We look forward to many more trips planned with RB.

30 maja 2026
Opinia niezależna
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Odpowiedź od RB Collection

Thanks both, it is always a pleasure!

Oceniono na 5 z 5

A fantastic team

The staff at RB go out of their way to assist in all stages of the holiday. They communicate brilliantly - if our main person of contact is unavailable - the notes and handovers that they make, mean that it is impossible to discern any break in service - it's always smooth, seamless and they ALWAYS know what's going on with the booking in question.

From planning : We have always known where we want to go - but have relied upon the team's expert knowledge to book a holiday that suits our personal needs - this includes travel days / accommodation / tours / guides (specific to task - usually photography in our case) / health awareness & restrictions.

We used to book our holidays by ourselves - never having a glitch too - but our recent trips have been more niche holidays - the Ice Hotel in Sweden - a Kenyan safari (I had though Tanzania - but after discussion, the suggestion of Kenya was a far superior option in retrospect - thank you Nathan!)- a twin location holiday in Istanbul and Capadoccia (for a hot air balloon experience).

All three locations justified RB's involvement - The Ice Hotel tours were not all hotel based and those (5*) external tour that we took would have been invisible to us had I been booking things.

The Kenyan safari was second to none - the multi-location trip was smooth and trouble free - again - there was no way I could have arranged for all of this myself.

The Istanbul / Capadoccia trip saw us enjoy a balloon trip that was smoothly coordinated and 100% safe - the airmanship (I have experience) was second to none - and had I booked myself - it would've been a safety lottery.

On two occasions I had contact whilst on holiday with RB using WhatsApp. Firstly they contacted me to advise of essential info ref a return flight change and the second time was my contacting them (WhatsApp) to clarify a local time detail for pick up. Both episodes were dealt with immediately, efficiently and made things seamless.

In summary, I recommend RB Collection wholeheartedly and we will continue to enjoy working with them to make our adventures a reality.

22 czerwca 2026
Opinia niezależna
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Odpowiedź od RB Collection

Many thanks! What a lovely read.

Oceniono na 5 z 5

RB Collection are our No1 choice for…

RB Collection are our No1 choice for holidays, their world knowledge is phenomenal as is their attention to detail. Nathan is so patient and understanding of our needs and always goes above and beyond which is so reassuring. You can be sure if there are any prestigious travel agency award ceremonies occurring that RB Collection will be there picking up a trophy or two. I can’t speak highly enough of this amazing, hard working team who deserve every success and accolade.

17 marca 2026
Opinia niezależna
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Odpowiedź od RB Collection

Thanks for the 5* review!

Oceniono na 5 z 5

Twenty years of working together has to say something!

Our RB Collection trip to Chile in October 2025 was spectacular in every way. We covered the whole range of experiences from the Atacama Desert in the north to the Wine Region near Santiago, to the Lake District and finally to Patagonia. We felt we really got to experience the gamut of what Chile has to offer in terms of scenery, culture, wildlife, and more. The accommodations and meals, flight arrangements and guiding, were all immaculate, thanks to Nathan and Oliver's expertise and attention to detail.
RB Collection has just arranged our next trip to Ecuador and the Galápagos Islands, and we can hardly wait! Again, Oliver's detailed knowledge of the destination and of our individual preferences is a major advantage. This promises to be a trip of a lifetime.

23 października 2025
Opinia niezależna
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Odpowiedź od RB Collection

What a great 5* review, thanks so much!

Oceniono na 5 z 5

Awesome people & service

Great cruise, boat, taxi, hotel, meal (and more!) arrangements in Athens and Corfu.
Oliver has this amazing ability to know what we would enjoy, which is why I've already booked my next trip with RB! To the Carribbean we go in November!! 🥳
Thanks Oliver and the entire team at RB!

31 maja 2026
Opinia niezależna
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Odpowiedź od RB Collection

Many thanks for the 5* review, it is always a pleasure taking care of your special trips!

Oceniono na 5 z 5

We always use RB

We have booked with RB for many years. We have booked a variety of holidays from cruises to touring holidays. They have always provided excellent service with real attention to the details. They take time to get to know their customers and with us have, on occasions, suggested changes to the holiday that have proved to be better than we were considering. A hotel in LA comes to mind. We are Regent cruise line fans but on RBs recommendation on this occasion we tried the Explora cruise line and had a fabulous holiday.

25 maja 2026
Opinia niezależna
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Odpowiedź od RB Collection

Many thanks Phil for the kind words and 5* review.

Oceniono na 5 z 5

They know us so well

RBC could easily stand for Really Brilliant Collective. Their expertise is second to none and the whole team have managed to get the perfect balance between professionalism and friendliness; been with them since we move into Lichfield and wouldn’t dream of going anywhere else for our travel needs .

20 czerwca 2026
Opinia niezależna
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Odpowiedź od RB Collection

Thanks Ann for the lovely 5* review!

Oceniono na 5 z 5

Wouldn’t choose anyone else.

We have been using RB Collection for a number of years now. Oliver, Kayleigh and the team have this special ability to answer our questions before they are asked, present such special trips that always seem to surpass the last and never bring us problems just solutions when airlines or hotels play silly beggars. Thank you.

19 czerwca 2026
Opinia niezależna
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Odpowiedź od RB Collection

Thanks so much for your kind words!

Oceniono na 5 z 5

Consistently Brilliant!

‘As usual, Sam at RB Collection arranged our recent Iceland/Scotland cruise with attention to every possible detail. He remembered what had worked for us previously and used that knowledge to enhance our experience. No question was too much trouble for either Sam or his colleague Clare. We would not consider anyone else for our holiday arrangements; RB Collection are truly superb!’

14 czerwca 2026
Opinia niezależna
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Odpowiedź od RB Collection

Thanks for the 5* review Hilary! It is always a pleasure taking care of your holidays and it is lovely to read your kind words.

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