Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Zobacz więcej
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rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.
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Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Zobacz więcej
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Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Dane kontaktowe
2 Oxford Road, NW6 5SL, London, Zjednoczone Królestwo
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Doskonała
469 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
There very nice and takes care of every…
There very nice and takes care of every costumer with love
28 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you so much, Shakisha! Taking care of our customers is what matters most to us, so this really means a lot.
Best in London
Always good experience with these guys, very professional and knowledgeable.
Many thanks
27 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Kaz! It's brilliant to know you keep having such consistently good experiences with us. We really appreciate you taking the time to say so.
Don’t ever trust this people
Don’t ever trust this people, avoid at all costs, they are liars and very dishonest all of them, once they took your money the will became your worst enemy, they have no word, and if i have read the reviews before spending my money on them I would never do, if you can’t trust peoples words then you will always loose, and will take your money your time and you will be stressed, not worthy, and i pay more expensive so I could get from a store, big mistake. Avoid because not honest people.
25 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Hi Marcio,
Thank you for your feedback. We’re sorry the experience did not meet your expectations, but we do want to provide clarity for anyone reading.
You placed your order on 20th October for in-store collection. As explained multiple times via live chat, email, and over the phone, we require 3–5 working days to transfer the product from our warehouse and assemble it safely. This timeline applies to all customers we do not rush assembly because safety checks are essential.
Despite this, you insisted on collection sooner than the agreed timeframe. Our team including Steve from Live Chat, Fred from Customer Support, and Sanj at the store all repeated the same information clearly so there was no misunderstanding. Unfortunately, the conversation became increasingly difficult, due constant shouting and using unacceptable language and we were unable to meet your request for faster turnaround.
For that reason, we refunded your order in full and cancelled it to avoid any further frustration on your side.
We always aim to be transparent and fair. Our goal is to deliver products that are safe, checked, and correctly assembled never rushed.
We wish you the best and hope you find the right bike elsewhere.
Regards,
Rapid Scooter Master Support Team
This shop is seriously awesome!!!
This shop is seriously awesome, the second scooter I have purchased from them and they never fail to disappoint. Fast delivery and great service. Cant recommend them enough. Anyone looking to invest in a scooter this is the place to go 👍
27 września 2025
Odpowiedź od Rapid Scooter Master
Thanks Robbie! Having you back for a second scooter means so much to us, and we're glad the fast delivery and service lived up to expectations again.
Great eBike retailer
Just used RSM to buy an Engwe bike, and the staff were very helpful and accommodating. I was a bit hesitant spending that amount of money at first, but the staff helped at every step, and reassured me.
17 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Aaron! We know spending that much on a bike can feel like a big decision, so we're glad the team could reassure you every step of the way. Enjoy the Engwe!
Best e-bike store
My first experience buying from Rapid Scooter Master was excellent. Fred at the Finchley branch, along with the online team, was very helpful and answered all my questions. Thank you! More power to you!👍
13 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Michael! We'll pass your thanks on to Fred and the online team. Welcome to the Rapid Scooter family, here's to many more miles!
Delivery was quick and the bike is…
Delivery was quick and the bike is great quality only issue I had was with the charger plug as it's an adapter for us/EU to UK it was very loose fitting and fiddly to get to work however a quick trip to my local home bargains sorted it with a new adapter
30 września 2025
Odpowiedź od Rapid Scooter Master
Thanks for the honest feedback, Isaac! Glad the delivery and bike quality hit the mark, and sorry the adapter was a bit fiddly. We'll take that on board for future orders.
Very good customer service
Very good customer service
I brought new bike from here and they are always ready to help people
Truly recommend
4 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Zekrullah! We're so glad the team was there to help whenever you needed it. Really appreciate the recommendation.
I was very nervous about about spending…
I was very nervous about about spending all that money on an e scooter for my grandson I wanted it just right for him!, and the team were so so helpful they helped with every question so quickly and didn't make me feel silly. I will keep using them and recommend them to everyone
27 września 2025
Odpowiedź od Rapid Scooter Master
Thank you so much, Josephine! We know choosing the right scooter for a loved one can feel like a big decision, so we're really glad the team could answer every question and put your mind at ease. Your grandson is in for a treat!
You better stop the prank calls or I'm…
You better stop the prank calls or I'm getting InTouch with the police
Bang out of order first you do me over now this it better stop
2 października 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Hi Sajid,
Thanks for reaching out. It appears you've mistaken us with a other company perhaps. If so please kindly move your review to the correct business.
Rapid Scooter
Customer Happiness Team
Delivery was spot on and the scooter…
Delivery was spot on and the scooter exceeded expectations...would definitely buy from them again
26 września 2025
Odpowiedź od Rapid Scooter Master
Thank you, Theresa! We're delighted the scooter exceeded your expectations and that delivery was spot on. Really appreciate you saying you'd buy from us again.
made everything extremely easy to…
made everything extremely easy to understand, i had a problem after assembling the product, so i went and showed him it and he fixed it immediately, amazing service too
30 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Ahmad! Glad the team could make things easy to understand and get your issue fixed immediately. That's exactly the service we aim for.
In safe Hands
I ordered 2 identical Bikes in July .However i had to wait a couple of months for them to come back into stock .Once i got them and put them together I broke the key on one of them trying to release the battery. I contacted Rapid Scooter and with in a few days a full replacement lock with keys had arrived at my address. They where really helpful from the very start of me ordering these bikes in July right up to the replacement lock > I do hope i don't have to contact Rapid Scooter again with any other problems But if i do i know i will be dealing with a business who will do where upmost to solve whatever problem i have I would highly recommend anybody who is interested in purchasing a Bike or Scooter to contact ant talk to these people first No matter how far you live from there Business I live in North Wales and there are plenty of suppliers in my area But i chose this one after a short phone call
12 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Mike! We're really glad we could sort a full replacement lock so quickly once that key snapped, and that the team was helpful right from your first order in July. Really appreciate you recommending us so warmly, even all the way from North Wales!
Good customer service and quick job
16 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Ahmed! Glad the team gave you good service and got the job done quickly.
Amazing customer service made me feel…
Amazing customer service made me feel welcome and helped out immediately .
Moj is a great man .
10 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Firas! We'll let Moj know you said so, glad you felt welcomed and helped right away.
They have repaired my bike several…
They have repaired my bike several times with cheap price and fast also I recommended to my friends
9 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you, Hassan! Glad we could keep your bike running well at a fair price. Really appreciate you recommending us to your friends.
Very quick delivery
Very quick delivery. Bike is exactly as described and packaged very well to avoid damage. Rapis Scooter is £100 cheaper for this model than anywhere else I could find. I had a query about the bike after I ordered it. I rang them and they were extremely helpful.
30 sierpnia 2025
Odpowiedź od Rapid Scooter Master
Thank you, Stephen! We're glad the bike arrived exactly as described and well protected, and that you found us better value too. Pleased the team could help with your query.
They fixed my scooter perfect with good…
They fixed my scooter perfect with good price also just take 1 hour ,recommend this shop to my friends also i come back
4 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you! Glad we could fix your scooter perfectly, quickly and at a good price. Thanks so much for recommending the shop to your friends, see you again soon.
Odpowiedź od Rapid Scooter Master
Thank you for the kind words, we're glad we could help you out!
Excellent service and support
I bought an electric scooter fr9m Rapid scooter , delivery was express so fast and secure , also I had difficulty to restore it ,I contact them they been very helpful and big support , now all sort it , big thanks to all the team and a huge thanks to the technician Fred for his help and giving me plenty time and advices to sort the Scooter, this tool will help me to go to work 👍
4 września 2025
Opinia niezależna
Odpowiedź od Rapid Scooter Master
Thank you so much for this detailed review! We're delighted delivery was fast and secure, and that the team could get everything sorted when you had that difficulty restoring it. We'll pass on your thanks to Fred, glad his advice set you up to get going.
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