Bad Experience
Hello,
I ordered a pair of shorts and pants on 29.06.2025 (Modern Pleated Linen Pants Grey × 1, Retro Comfy Shorts Beige × 1)...
To date, I've only received the shorts (which I'm going to send back, as they have a number of defects.) ... And I'm here to testify to deplorable customer service.
The brand indicates 2 to 5 days delivery.
I received the parcel on 07.06.2025 and to my great surprise there was only one of the two items ordered (the shorts).
I notify the brand, who apologize and tell me they'll let me know when the pants are shipped and leave the warehouse... Except I've never heard back, and worse than that, when I call the Barcelona boutique to ask for help, the person answers: “Sorry, I don't have time.”.........
In the meantime, I'm forced to call the brand again, as at no point does it let me know if the pants have been shipped.
I receive an e-mail from the carrier on 10.07.025 telling me that I'll be delivered today, the 11th. And today, the day of delivery, I receive an e-mail telling me that I won't be delivered until 15.07.2025.
Given the price of the articles and the positioning of the brand, I find this situation unacceptable and deplorable.
I have asked for a call back to ask for compensation, but my requests have all been ignored.
What's more, when I try to return the damaged shorts, I'm asked to pay 9 euros for the return, even though I had nothing to do with it - it's the brand that should be paying for it.
This situation is unacceptable and you've just lost a customer through lack of consideration.
I intend to demand a refund for the inconvenience caused.
Thibaut Variot
7 lipca 2025
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