Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... Zobacz więcej
Reakcja na opinię
Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... Zobacz więcej
I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.
Dane kontaktowe
Zjednoczone Królestwo
- 0208 123 6812
- sales@ramcricket.co.uk
- ramcricket.co.uk
2,1
Słaba
150 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fuss free and timely delivery
23 maja 2018
Opinia niezależna
Top quality equipment at very…
Top quality equipment at very competitive prices. Would definitely recommend.
23 maja 2018
Opinia niezależna
Efficient company
Efficient company. When we want cricket equipment for the club they are always our first port of call.
21 maja 2018
Opinia niezależna
Excellent
Excellent - no reservations, I would recommend this company to anyone.
8 maja 2018
Opinia niezależna
Great Service
Order arrived on time and in perfect condition. Was kept updated at all times with hourly delivery slot.
4 maja 2018
Opinia niezależna
Ordered some equipment & they sent the…
Ordered some equipment & they sent the wrong item without contacting me 1st
30 kwietnia 2018
Opinia niezależna
You dispatched the wrong items
You dispatched the wrong items - not happy!
28 kwietnia 2018
Opinia niezależna
Odpowiedź od Ramcricket.co.uk
Hi There
I am sorry to hear you have received an incorrect item. I have emailed you directly so we can get this sorted for you ASAP.
Kind regards
Dave Packer
Ram Cricket
Rubbish Communication
I placed an order and received an order confirmation. I assumed everything was okay and it would be dispatched asap.
Had to call and ask where the goods were. I was informed goods were out of stock and they were hoping to have them back in the following week. Lady apologised that I had not received an email to that effect.
This is unacceptable. I should have been told when I placed the order that they were out of stock and given the option to cancel and go elsewhere.
I needed the goods urgently so feel let down. Will not use this company again.
25 kwietnia 2018
Opinia niezależna
Odpowiedź od Ramcricket.co.uk
Hi Susan
My sincere apologies for how you feel your order was handled.
We had a delay on an incoming order hence we were unaware at the time of order that we wouldn't be able to dispatch that day, unfortunately, Rachel, who you spoke to did not find that out before your call so again apologies on that. We have put in place more vigorous processes within our operations team in order to avoid this going forward.
I believe you have now been refunded for this. If you have any further issues please contact me on david@ramcricket.co.uk.
Great service
Great service
As a slight improvement - could do with a tracking module for receipt of deliveries and possibly preferred delivery times
25 kwietnia 2018
Opinia niezależna
Great Quality
Great products available to buy from RAM. Quality goods.
24 kwietnia 2018
Opinia niezależna
Malahide Cricket Club
Great service, great products, great value for money
24 kwietnia 2018
Opinia niezależna
Still waiting for my order
Still waiting for my order.
It has been promised on two occasions.
Ordered and paid for on 6 April.
17 kwietnia 2018
Opinia niezależna
Odpowiedź od Ramcricket.co.uk
Hi James
Sincere apologies for the delay in this order reaching you.
I can see that this order was dispatched earlier this week and is now at the Parcelforce hub being processed for delivery tomorrow on Parcelforce tracking IL3455655 .
We will refund your shipping cost as this has clearly taken too long.
Kind regards
Dave
Goods not received and no response to…
Goods not received and no response to emails
26 marca 2018
Opinia niezależna
Odpowiedź od Ramcricket.co.uk
Hi there
Apologies for the delay in your order arriving. I can see that this was processed on the day of the order and dispatched with our courier Parcelforce. I am investigating with them now and will update you as soon as I know more.
Kind Regards
Dave
Ram Cricket
Perfect
Very helpful and polite when I telephoned them. Very competitive prices and prompt delivery. Will happily buy from them again the next time I need some more cricket equipment.
19 lutego 2018
Opinia niezależna
items arrived in excellent condition…
items arrived in excellent condition and in great time.
Looking forward to using them in my under 10s coaching
18 lutego 2018
Opinia niezależna
Quick efficient service and kept well …
Quick efficient service and kept well informed.
6 lutego 2018
Opinia niezależna
Very happy
Very good product and quickly rectified parcel force’s error. Thank you very much.
4 lutego 2018
Opinia niezależna
Odpowiedź od Ramcricket.co.uk
Hi Robert
Having tracked your order I can see it is now out for delivery today with ParcelForce, the tracking number is XA7857036. Apologies for the there seems to have been a delay with our courier so I am investigating that with them. By way of an apology for the slow delivery, we have refunded your freight charge in full.
We are sure the product will live up to expectations for you and thank you for the order.
Kind regards
Dave
Hi Robert
On Friday the item was received back to our warehouse showing that the delivery was attempted on the 5th and 6th of February. Following on from those attempts the parcel was waiting for collection from the local Parcelforce depot. You should have received a card highlighting this from Parcelforce. If that has not happened on this occasion we will take this up with ParcelForce. I will call you tomorrow in order to arrange a good time for delivery which will enable you to be in to sign for it.
Kind Regards
Dave
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