Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Przetwarzanie chmurowe

Napisane przez firmę

Founded in 2011 and headquartered in Silicon Valley, USA, RakSmart is a global internet infrastructure service provider which offers dedicated servers, bare metal cloud, cloud servers/VPS, large bandwidth, DDoS protection, multi-IP servers, cloud phones, domain/SSL, CDN, and data center colocation. RakSmart provides access to cloud infrastructure services in 30+ Data Centers.The company operates data centers across North America, South America, Europe, Asia, Oceania and Africa.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

11 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I initially shared my experience on…

I initially shared my experience on this platform, and Raksmart responded publicly, claiming they would conduct a thorough investigation into my appeal. Nevertheless, when I submitted an official support ticket for further communication, I only received rigid automated template replies with perfunctory attitudes.

The staff refused to perform manual inspection, neglected to check server logs, and failed to provide any credible evidence of infringement. My service was maliciously reported and unjustly suspended without reasonable verification.

Their compliance mechanism is extremely flawed. Anyone can fabricate false allegations concerning child abuse to report their IP and hosting facilities. Regrettably, their team will directly block user servers indiscriminately, with no due diligence, no reasonable explanation, and no opportunity for users to defend themselves.

This brand adopts a hypocritical attitude: they make sincere promises on public review platforms to maintain their corporate image, but adopt indifferent and evasive processing in private work orders. Malicious false complaints are indulged, while innocent customers suffer unfair sanctions.

It is strongly recommended that potential users avoid this unreliable provider, as arbitrary censorship and irresponsible management will lead to unnecessary losses.

5 maja 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Hi xiaohui,

Thank you for your feedback. After checking, we found that your server has been suspended due to involvement with content that seriously violates applicable laws and regulations. As a service provider, upon receiving a formal legal notice from the relevant authorities, we are obligated to comply with applicable laws, regulations, and RakSmart’s Acceptable Use Policy. We are also responsible for taking necessary technical measures to prevent the further distribution of illegal content and to mitigate potential unlawful activities.

Best Regards,
RakSmart

Oceniono na 1 z 5

Disappointed with support response

The biggest issue wasn’t just the hardware failure, but how it was handled. Losing data is serious, yet the response was minimal and compensation insignificant. I expected a more responsible approach.

1 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Dear Heitland,

Thank you for your feedback. We’re sorry to hear about your experience and understand how serious data loss and hardware issues can be.

We apologize that our response did not meet your expectations. To investigate this further and assist you properly, could you please provide your support ticket ID?

We look forward to resolving this for you.

Sincerely,
RakSmart Team

Oceniono na 1 z 5

Not suitable for critical usage

After a hardware failure, all my VPS data was permanently lost. There was no backup or recovery option available. This service might work for testing, but I would not trust it for anything important.

1 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Dear Margo,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand the impact of data loss and hardware issues.

We regret that our handling of the situation did not meet your expectations. To look into this matter more thoroughly, please share your support ticket ID with us.

Our team will review the case and work towards a better resolution.

Sincerely,
RakSmart Team

Oceniono na 1 z 5

Lost all data, no real solution provided

A hardware issue caused my VPS to crash and all my data was lost. I understand failures can happen, but offering just one extra day of service feels unreasonable. There was no meaningful attempt to address the impact.

1 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Dear Gurvinder,

We appreciate your feedback and are sorry to hear about your experience. We understand how critical this situation is and regret that our response did not meet your expectations.

Kindly provide your support ticket ID so we can review the case in detail and follow up with you accordingly.

Sincerely,
RakSmart Team

Oceniono na 1 z 5

Data loss after hardware failure – unacceptable handling

My VPS experienced a hardware failure on RakSmart’s side, which resulted in complete data loss. Support confirmed the data could not be recovered. What surprised me was the compensation — only a one-day extension. This does not match the severity of the issue at all.

1 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Dear Carla,

Thank you for bringing this to our attention. We’re sorry for the inconvenience caused and understand your concerns regarding the handling of this issue.

Please share your support ticket ID with us, and our team will investigate further to address this matter properly.

Sincerely,
RakSmart Team

Oceniono na 1 z 5

Be careful – no data recovery guarantee

I want to share my experience to warn others. My VPS with RakSmart suffered a hardware failure, and all data was lost permanently.

Support confirmed that recovery was not possible, which suggests there may be limited redundancy or backup systems in place.

If you plan to use their VPS, make sure you maintain your own backups at all times. This service may not be suitable for critical workloads.

2 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Hi Zulfikhar,

Sorry for this experience, we understand your concern regarding data loss.

Could you please provide us with your support ticket ID so we can review this case again in detail?

While we continuously work to improve our infrastructure and reliability, we also strongly recommend maintaining regular external backups for critical data. Your feedback is valuable to us, and we appreciate you sharing it.

Thank you for choosing us, we’d like the opportunity to assist you further.

Best Regards,
RakSmart Team

Oceniono na 1 z 5

Serious reliability issues and poor compensation

My experience with RakSmart has been frustrating. A hardware issue on their end caused me to lose all my data, and there was no recovery option provided.

While technical failures can happen, the way this was handled was disappointing. The compensation offered (just one extra day) felt inadequate considering the impact.

I expected better transparency and a more reasonable solution. At the very least, users should be clearly informed about backup responsibilities and risks.

3 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Hi Zelalem,
Sorry for this experience, we understand how frustrating this must be.

Could you please provide us with your support ticket ID so we can review your case again?

We appreciate your feedback and are working to improve our service and communication. Thank you for choosing us, we’d like the opportunity to assist you further.

Best Regards,
RakSmart Team

Oceniono na 1 z 5

Data loss due to hardware failure – disappointing response

I purchased a VPS from RakSmart, but unfortunately experienced a hardware failure on their side, which resulted in complete data loss.

When I contacted support, I was told that the data could not be recovered. What disappointed me most was the compensation offered — only a one-day extension of service, which does not reflect the severity of the issue.

For anyone relying on VPS for important data or business operations, this raises serious concerns about reliability and disaster recovery measures. I strongly recommend ensuring you have external backups if you choose this provider.

4 kwietnia 2026
Opinia niezależna
Logo RakSmart

Odpowiedź od RakSmart

Hi Feazelle,

Sorry for this experience, and we truly understand how serious data loss can be. Could you please provide us with your support ticket ID so we can review this case again in detail?

We sincerely appreciate you bringing this to our attention. Your feedback is important to us, and we want to make sure we investigate thoroughly and provide a more appropriate resolution.

Thank you for choosing us, we genuinely wish to assist you and improve your experience.

Best Regards,
RakSmart Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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