Rails Of Sheffield Recenzje 

390
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Due to having a puppy, commitment and time were non existent for our model railway project. Contacted Rails of Sheffield with photos - who were delighted to accept our rolling stock, plus other items... Zobacz więcej

Oceniono na 5 z 5

I offered for sale a number of N gauge model railway items to Rails of Sheffield secondhand department. They provided a prompt email response and gave a fair price. Once they had received the items i... Zobacz więcej

Oceniono na 5 z 5

This is the second time I’ve traded in with Rails great price received same day they received the models. The locomotive I received in part exchanged was customised and running on my layout in 5 days... Zobacz więcej

Oceniono na 5 z 5

Recently sold collection to Rails. Easy process throughout, great price, the team were great to liaise with over email and very helpful with questions. The process of gathering a quote and then postin... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep hobbystyczny

Napisane przez firmę

Family-run since 1970, Rails is one of the largest suppliers of quality new and used Model Railway. We buy, sell and exchange. Any age, any gauge. We have a huge selection of model railway and hobby related items to choose from.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

390 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 10% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(390)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 132

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Incredibly quick and professional

Absolutely cannot fault the service from Rails of Sheffield, specifically the second hand team! So fast at responding to emails and phone calls and Jake processed the payment so quickly for us, no waiting around. Would definitely recommend!

25 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Disposal of small quantity of stock

I had a small collection of OO9 stock, plus points to dispose of, and also some OO gauge stock that I no longer needed, or was faulty. I listed the items on the website and submitted it. The response was within 24 hours with a reasonable offer which I accepted. I sent the lot off on Tuesday 48h tracked and got an e-mail on Thursday saying they had received the items and confirmed the amount, how would I like it. I responded Friday morning and had the money in my account that afternoon. Fantastic all the way through!

13 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

A pleasure to do business ......

We are moving home and downsizing so I decided it was time to dispose of my model railway. I sent a list of the rolling stock, trackwork, and controllers to several potential buyers, and Rails of Sheffield offered a good price. I bought much of my layout from them so I accepted their offer. When the time came they arranged collection and as soon as they received it payment was made to my bank account in full. As I had found when buying from Rails of Sheffield, they were equally efficient and reliable. A pleasure to do business!

12 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service from Rails

Excellent service from Rails. I’m selling some of my late husband’s treasured collection and they’ve been prompt, clear and efficient in all aspects of this. As with a previous reviewer, I wasn’t given an am or pm time for collection, yet on the slip I received at 3pm when the parcels were picked up by Parcel Force the official slip said ‘Earliest - 12 Latest 17.15.’ It would have been good for Parcel Force to indicate this at some point. Many thanks though to Ben, Jake and the Team.

3 czerwca 2025
Opinia niezależna
Oceniono na 4 z 5

Loved the store

Loved the store, paid my first visit last week. Was ignored when I entered for a little while despite hovering by the counter, but that aside a really good experience. Had great conversation about tip on how to start my layout and received a £10 discount for an item I had ordered from the website that was as described.

An Aladdin's Cave for sure and defo worth a visit.

I have also ordered several thousand pounds worth of locomotives via the website which is easy to navigate and far smoother process than TMC for example. Now if only they offered the same personalisation products that TMC did and all tied up with that great website experience, it would be 5 stars 👍🏻

13 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Quick excellent service!

I've bought many items over the years from Rails but never sold anything.
Decided to sell a 00 Model Train and not only were Rails quick to reply, their quote was more than any other.
They paid as soon as it was received, very quick and easy service indeed, thanks Ben/Jake.

13 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Poor, slow service

I ordered a small N scale wagon from their online shop, at the checkout I was given an option to have the item weathered, for a fee. I decided to go ahead with this. After a few days I emailed Rails of Sheffield to ask when I might expect to receive the item. I received a pretty abrupt reply saying it could take up to two weeks.
Almost two weeks later I contacted them again but this time I was told that weathering can take up to three weeks.
Absolute joke for such a tiny item. I could understand if there was a waiting list however when I asked for the item to be sent unweathered they replied that it had already been started.
I just hope if and when it turns up that the weathering is perfect and that it's been worth the wait, I have my doubts already!

20 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Very efficient service

Having accepted Rails estimated offer for my list of 20 items of OO gauge rolling stock they arranged collection by Parcelforce ( Tracked and Insured ).
On delivery they quickly inspected the stock , confirmed their offer and paid by bank transfer .
Excellent service from Ben and Jake at Rails .

16 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Rails of Sheffield service

I have bought and sold with Rails for many years and service is always excellent. Most recently sold some models for a good price and great service and communication.

14 maja 2025
Opinia niezależna
Oceniono na 4 z 5

Rails have purchased my model railway…

Rails have purchased my model railway collection.
Communication was excellent. They organized collection via Parcelforce. My only reservation was the lack of info from Parcelforce. It turned out that their earliest pickup time was 14.00 but no-one told me this, so I wasted a morning waiting in for them.

2 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service, the company performed flawlessly and did exactly as promised. A fair valuation for my used railway rolling stock that was collected, checked and paid for very promptly. Will use them again next time

30 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

I recently sold a number of model…

I recently sold a number of model railway items to Rails of Sheffield (having previously bought a variety of items from them). Throughout the process, they were efficient, friendly and helpful.

I would highly recommend using Rails for selling to, or buying from

24 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Model Railway Productsl…

We have recently sold some model railway products to Rails of Sheffield. The company is extremely efficient, helpful and friendly.
My husband and I can thoroughly recommend using this company.

30 kwietnia 2025
Opinia niezależna

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