I purchased a British Army Bivvi recently and it was delivered very efficiently and in great condition. Superb value for money and excellent customer service. 5 stars
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... Zobacz więcej
Reakcja na opinię
Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... Zobacz więcej
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Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything that’s hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.
Dane kontaktowe
Zjednoczone Królestwo
- cs@raidlondon.com
- raidlondon.com
4,3
Doskonała
213 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Too small
Boots looked great but they where to small.
There should be an option to return for a larger for the same fee. I have been put off ordering again as i will have to pay another delivery fee! Aswell well as a return fee.
14 października 2022
Opinia niezależna
Odpowiedź od RAID London
Hi there, sad to see a 3 star review, however we accept your comments.
We don't offer free returns for two reasons, the first is that it increases the overall cost of our products for everyone as these costs have to be covered somewhere, secondly the delivery process uses up valuable resources and we try to be green and sustainable where ever we can.
We subsidise the returns cost, so you only pay £2.49 for the return, where it could cost a great deal more if the return is bulky and its free UK delivery if your order is over £50.00.
We hope that you won't be put off ordering again from us in the future. We do offer various promotions that include free delivery, so be sure to sign up to our newsletter in order to get the discount codes in your inbox.
Much love
Team RAID xoxo
Amazing quality love them finally got…
Amazing quality love them finally got boots that fit me perfectly thank you definitely would recommend and buy off this shop again x
14 października 2022
Opinia niezależna
Odpowiedź od RAID London
Great to see another 5***** star review from one of our customers.
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to BLACK FRIDAY promotions ahead of general release.
Thanks again for your kind words!
-- RAID London Team --
xxx
Great shoes
Great shoes
Quality at an affordable price
Quick delivery well packaged
Will definitely repeat buy
Thank you
10 października 2022
Opinia niezależna
Odpowiedź od RAID London
Great to see another 5***** star review from one of our customers.
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release including Early Bird access to BLACK FRIDAY sales!!!!!!!
Xoxox
Loooved my shoes :)
8 października 2022
Opinia niezależna
Odpowiedź od RAID London
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts (like Black Friday ones 😉)
Take care, much love xo
First time order and RAID did exceptionally well
I must say RAID did exceptionally well. It was my first time ordering and the delivery time was literally no more then 2 days which I thought was surprisingly early 😊
As for the heels - really nice heels and they look exactly as the pics. These shoes are definitely giving me rich vibes. Really good quality. You will not be disappointed. Fits to size.
And just to confirm I’d definitely order from RAID again. Thank you ✨
29 września 2022
Opinia niezależna
Odpowiedź od RAID London
We're so glad you're impressed with the quality of our products and service! It's always great to hear our hard work pays off. 😄
Make sure you subscribe to our newsletter to avoid missing out on any exclusive discounts (like Black Friday Early Bird Access) that might come your way 😉
Take care, much love xo
Really pleased with the service and the…
Really pleased with the service and the product supplied
1 października 2022
Opinia niezależna
Odpowiedź od RAID London
Great to see another 5 star review!!!!!
Remember to sign up for our newsletter as you will receive unique discount codes AND Early Bird Access to Black Friday offers this year and offers only registered members receive.
Much love
Xoxo
Odpowiedź od RAID London
Great to hear from another happy customer, as it sure is harder to get great reviews these days! It's also nice to hear that the whole shopping experience was awesome.
If you sign up to our newsletter you will receive unique discounts via email and SMS only available to you, so sign up now and save tomorrow!
Much love
RAID London
Xoxo
Great Quality and style for your money
I only found your website a month ago and I'm loving it.
The sandals I ordered are super comfortable stylish and great quality for the price I have made three different orders and each time I'm never disappoint.
2 września 2022
Opinia niezależna
Odpowiedź od RAID London
Great to see another 5***** star review from one of our customers.
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release.
Xoxox
Phantom parcel
After waiting outside my closed workplace for almost 2 hours for my boots to turn up, I was notified by Evri that delivery was attempted and unsuccessful. I am appalled and shocked at this outright lie, as I positioned myself directly outside the front door of the store to receive the parcel, and hadn’t moved an inch since 6pm. I have never had such a problem obtaining goods I have paid for, and cannot believe the audacity of the courier in their approach of “if I cannot find it I will just pretend I tried to deliver” or “I cannot be bothered to drive and find parking in Covent Garden on a Friday night”!?, which I am assuming is what happened. Whichever reason behind the lack of care and outright lies, I am understandably angered and shocked that I saw many positive reviews for raid shoes, when I have had an awful experience with my first time shopping with you.
I’m not sure what the future holds for me and these boots that I was so looking forward to wearing. I have gone out of my way to avoid not having them and receiving a refund, and I will be interested to know if these boots would ever make an appearance. Unfortunately, I have a very bad taste in my mouth regarding this shopping experience, and am now in a position where half of me still wants them, and half of me is desperate for a refund immediately.
I am now on my way home after a very long day at work, as well as a long pointless wait on what has become a cold evening.
23 września 2022
Opinia niezależna
Odpowiedź od RAID London
Hi Jessica, its sad to see a 1 start review as we do our utmost to ensure all of our customers are happy, we deliver an excellent service and the partners we use also play their part to ensure customer satisfaction.
Obviously, we do not deliver customer orders ourselves and we rely on third parties for this and on this occasion it seem they have let you down and this looks bad on us, as the vast majority of deliveries they go ahead without issue.
I don't have any other information relating to the failed delivery, however I can see that a successful delivery was made the day after at 17:47pm.
If you're unhappy with your purchase you still have the opportunity to return them for a refund if you still remain unhappy, however, we hope that you will give us another chance in the future to demonstrate the service that the majority of our customer receive and hence our 4*+ ratings on TrustPilot.
Much love form the Raid London team xoxo
Nice shoes but didn’t get my discount using code nights customer service is a joke
Shoes are lovely however didn’t get my discount at final checkout contacted customer service took 5 days to reply but they did sort it out in the end thank you customer service needs to be better x
19 września 2022
Opinia niezależna
Odpowiedź od RAID London
Hi Darren, sad to see a 3 start review. I can see that there was an issue at the point of ordering, however the discount has been applied to your order on the 22nd September and should already be showing in your Klarna account. We're sorry for any inconvenience and we hold our hands up when we make a mistake.
Hope you will visit us again in the future.
Kind regards
Raid Customer Service Team
This is the first order I placed with…
This is the first order I placed with Raid and unfortunately I’m wasn’t happy with it. The left pair was sent to me with a scuff mark or something like that on the inside cushion bit of the sandal. I contact raid and was told to return this for replacement or refund.
I returned this yesterday and I wish for a refund.
I had an awful lot of online orders sent to be damaged/etc so can’t be bothered with returning and reordering.
I wish they would check before posting stuff.
18 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Hi, its sad to see a 1 start review!! I can see that you have already contacted our Customer Service Team and you have already mentioned you have returned these. Obviously, we check all items prior to shipment, however, one very rare occasions we may sometimes miss something, which looks to be the case on this occasion - and we're sorry for that.
Your order will be refunded in full, including delivery charges as this issue was not your fault and we're human! Sorry again, once we have received them back a refund will be processed.
Take care
Team RAID
Great fast delivery …great price and…
Great fast delivery …great price and lovely comfy sandals ..can’t fault the service..would definitely buy again from this company ..
23 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Yayy Mrs Turner! Thanks for the 5 star review. It's great to hear you're happy with your purchase and it arrived in good time. If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Awesome
Received my purchase the next day after ordering. It was for a wedding, they fitted perfectly and were so comfortable throughout the day. Love them. Will buy from Raid again. Thank you!
27 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Awww thank you for such a wonderful review and we're so pumped that you love your purchase. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
We hope that you will find another amazing style in the future that you can click 'add to bag' ;)
Thanks again
Team RAID xoxo
Greatest Experience
Shoes came exactly as the picture looked. Extremely comfortable, wearable and professional. Excellent customer service. My order arrived the next day!
24 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts! Just so you know, we also have a mobile app, available from your app store, where you can grab 15% off your first mobile app purchase!
Take care, much love xo
Found the perfect shoes on Raid
Found the perfect shoes on Raid. Excellent delivery and communication as to when and where it was delivered to. Already recommended site to friends
16 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
This is so great to hear. 🥰 Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
I love my chunky white boots so much
I love my chunky white boots so much! Great service and very quick delivery. Highly recommend RAID London and will definitely use again
19 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Oh thank you, it's awesome to hear such nice words and I am glad we delivered great service.
Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
Terrible shoes (slider/wedge) so heavy…
Terrible shoes (slider/wedge) so heavy that the hurt my feet to walk but will cost £2.95 each pair to send back when they were only £13.99 each. Very disappointed.
15 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Hi, it's sad to see a 1 star review. Just so you know, it's not £2.95 to return each pair, we charge a discounted fee of £2.49 for each return (unlimited pairs in each return), this is to cover the ever increasing costs of distribution as it costs us to both deliver in the first place and to cover the returns cost.
We do our best to ensure product quality and to ensure our customers are happy, sadly it seems we have failed on this occasion and we're sorry for that.
You always have 28 days after delivery to return your items back to us for a refund if things are not working out for yourself.
Much love,
team RAID London xoxo
Happy customer
Really happy with my purchase of a pair of turquoise boots. Lovely fit and speedy delivery. Will be reordering a green pair when back in stock.
10 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Hi Sharon,
This is so great to hear, we will let the whole team know about your kind words. 🥰
Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
I bought a few pairs and they’re all…
I bought a few pairs and they’re all perfect. The wedding selection is beautiful, the rizzle style went perfectly with my bridesmaid dress. I will definitely be buying from here in the future.
2 sierpnia 2022
Opinia niezależna
Odpowiedź od RAID London
Awww thank you for such a wonderful review and we're so pumped that you love your purchase. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
We hope that you will find another amazing style in the future that you can click 'add to bag' ;)
Thanks again
Team RAID xoxo
Really Happy
Really happy with my sandals from RAID, ordered them just before going on holiday and they arrived very quickly. Great quality and so comfy, also true to size, definitely recommend 😄
21 lipca 2022
Opinia niezależna
Odpowiedź od RAID London
Yayy Whoop whoop! Thanks for the 5 star review. It's great to hear you're happy with your purchase and it arrived in good time. If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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