I used to purchase rab and another well known companies products.The quality has always been good but the past items I have bought the logos have come off within months without any washing. I can’t... Zobacz więcej
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Have had 2 down jackets washed and 1 repaired this year. The service from enquiry to return has been impeccable and the result amazing! Would have been helpful to have an update regarding timing of re... Zobacz więcej
Amazing quality, great prices, and decent shipping. I have several items from Rab and they are all great quality brilliant items that i would recommend to any outdoorsy type.
Rab used to be a small company offering quality products and service. This is now history. Rab has developed to a large scale industry focusing on revenue and no longer cares about their customers whe... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
Dane kontaktowe
Wimsey Way, DE55 4LS, Somercotes, Zjednoczone Królestwo
- rab.equipment
3,5
Średnia
1 tys. recenzji
Odpowiada na 74% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Inni użytkownicy przeglądali również
Bought the £500 rab mythic G RUBBISH
Bought the £500 rab mythic G. Wore it at most 15 times in London ! The zip broke after 15 months and they charged £38 to fix it. The jacket is billed as the ultimate technical treeline jacket. It is flimsy rubbish but the after sales service is awful slow and expensive avoid this firm they have really changed and turn out rubbish
11 lutego 2026
Opinia niezależna
Odpowiedź od Rab
Hello Andrew,
Thank you for sharing your experience, and I’m really sorry to hear the jacket didn’t meet your expectations. The Mythic G is an ultralight mountaineering piece, built to keep weight to an absolute minimum so the down can fully loft and the jacket can pack down very small. Because it’s designed for high‑performance use in the mountains rather than everyday city wear, there is an unavoidable trade‑off with durability.
I appreciate how frustrating it must have been to have the zip fail, and I’m glad our team were at least able to repair this for you. If there’s anything more we can do to help, please don’t hesitate to let us know.
Kind regards,
Rab Customer Support
🚨 Alert 🚨
🚨 Alert 🚨
It was not good, delivery was too late not at correct time, items are burned and not good in test,it was very bad experience from rab delivery 🚚 ❌❌❌🙅
8 lutego 2026
Opinia niezależna
Odpowiedź od Rab
Hello Suraj,
Thank you for taking the time to leave a review.
According to your profile location, you are based in India. We do not ship directly to India from our online platforms, so in this instance, it appears your experience may relate to a different company called 'Rab Delivery'.
If this is not the case, please provide us with further information so that we can help you directly.
Best regards,
Rab Customer Support
WET and Wetter!!
I purchased a RAB Nebulus Pro Puffer Jacket for £150.... first time i used it it was -3c walked for around 2 hrs , when i took it off the inside was saturated and my wool pullover soaking .....it wasnt raining ! so much condensation ! The second time i used it it was around 2c, moderate rain and wind....yet again soaked ...but from the outside ! I cant say its much use for hiking ....probably only ok for walking about the shopping mall....very disappointed in this jacket !! I have a 4 year old Jack Wolfskin Jaket that cost £70 .....so much better !!
22 stycznia 2026
Opinia niezależna
Odpowiedź od Rab
Hello Alan,
Thank you for sharing your feedback, and I’m sorry to hear the Nebula Pro hasn’t met your expectations.
The Nebula Pro is an insulation piece designed to provide warmth. It isn’t a waterproof jacket, so in wet conditions it will absorb moisture from the outside unless it’s worn under a waterproof shell.
The moisture you experienced on the inside will be condensation. When walking, especially in cold weather, your body generates heat and humidity. If you begin to overheat, this can build up inside the jacket and dampen your inner layers. In these situations, adjusting your layers or removing the jacket as you warm up will help manage this.
We appreciate you taking the time to leave a review, and we’d be happy to help you find a setup better suited to your needs if you’d like to get in contact via the Rab website.
Kind regards,
Rab Customer Support
Jacket found
I don't know about the jacket because it is lost somewhere in FED EX land. However, I ordered from their website specifically because i thought if there was an issue I would get good customer service.
However, they do not answer the phone, and when it says leave a VM it disconnects. On the website - where i created an account it says there is an error, which i know is not true- and the email to reset the password isn't forthcoming.
March 2026 update- the jacket was found - CS Roger was very helpful. I was issued a refund. - my choice- I would shop with them again.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Rab
Hello Hinda,
Thanks for taking the time to leave a review.
We are really sorry to hear that you have had such problems with the delivery of your order, and you did not receive prompt service from our team in fixing the issue.
I understand that this has now been resolved by one of our team, but we are sorry for the inconvenience this caused you.
Kind regards,
Rab Customer Support
Purchased Rab Men's Resolution Down…
Purchased Rab Men's Resolution Down Jacket. Very disappointed a hood that looks and feels ridiculous, full of velcro fastening (not mentioned in features) Advert boasts: "An incredibly warm and down-filled jacket well suited to the extremes of temperature and conditions" It cost £397.47 and trust me it's no better than the jacket I purchased from a well known French retailer at a cost of £125. Having just recieved a response from Rab I'm going to change my rating fro two down to one. How in the hell can small patches of velcro stop snow drift? A hood over the helmet, nonsense it will restrict your vision
6 stycznia 2026
Opinia niezależna
Odpowiedź od Rab
Hello Graham,
Thank you for taking the time to leave a review, although we’re sorry the Resolution didn’t meet your expectations.
The hood is intentionally larger to fit over a helmet, as the jacket is designed for mountaineering and expedition use. We use hook‑and‑loop closures over zips, etc., to seal out moisture and spindrift, help prevent zips from freezing, and reduce wind chill along the zip line, but we appreciate that this may be less desirable for more general use.
If you have any questions, please contact us via the ‘Contact Us’ page on our website, and we will be happy to help.
Kind regards,
Rab Customer Support
Rab has had its day
Rab has had its day. What was once a great British brand has now been ruined by investment capital and fast growth. You can tell from reviews and customer experience all over social media that quality issues are rife. The original company was truly grounded in the outdoors and had integrity, now marketing rules supreme and knock it out cheap and fast is the mantra. It’s sad to see a good British company lose sight of what made it great.
Montane is now the only (major) British company worth buying from; and they are very good. Rab is a has been and will eventually fail because they have lost sight of what led to their success. Just a matter of time.
Avoid Rab if you appreciate quality, integrity and good service. And by the way Rab, when someone publishes a review on your website, leave it on there. Reviews can make you better if you’re honest, if you don’t publish them it says everything about your ethics….
23 grudnia 2025
Opinia niezależna
Odpowiedź od Rab
Hello JPD,
Thanks for your review; we’re sorry you feel this way but appreciate the feedback.
Rab remains grounded in its mountain heritage and focused on making honest, hard‑working kit you’d rather repair than replace.
We take quality seriously and back our products with the Rab Warranty and repair services.
We actively invite and read independent reviews through our website; however, there are occasionally reasons why some may not be published. Typically, this is because they relate to a previous season’s version of a product or to an experience with a delivery provider rather than the product itself. As this review is anonymous, we’re unable to comment on the specifics, but you can find more details about reviews on our site under section 12 of our Terms of Use.
If you have any questions, please contact us via the ‘contact us’ section of our website, and we will be happy to assist further.
Kind regards,
Rab Customer Support
Shockingly poor quality and value
Disappointing for a supposed high performance down jacket. Overall very poor value compared to other brands I’ve owned including North Face, Helly Hansen, Mountain Equipment and even Uniqlo. Rab Carrington should be ashamed.
Three key issues:
1) The baffles hardly have any down in them - they are limp and deflated unlike the Mountain Equipment one that own
2) The logo has come off on the breast and the back - after just 2 years of intermittent winter wear. This clearly advertises their poor quality to everyone and other reviewers have mentioned this too. They can’t even be proud of their logo (!)
3) The material is not feather proof - the down sticks through inside and outside. And if you wear this with a woollen jumper, be prepared to look like a patchy feathered chicken once you take your jacket off. Ridiculous! This did not happen with my other down jackets … not even the much cheaper Uniqlo. This is sadly also an issue mentioned by other reviewers.
Avoid, avoid, avoid.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Rab
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear of the issues you have experienced.
The amount of down in each baffle is calibrated to the jacket’s fill weight and intended use, so lighter, packable styles will feel different to expedition‑weight pieces. If you could submit our warranty form via the Rab website, we’ll be able to investigate the issues you’ve raised and work toward a resolution.
Kind regards,
Rab Customer Support
Nach Waschservice Jacke nie wieder gesehen
Ich habe einen "Washing Service" für meine Regenjacke gekauft und nach über 6 Wochen weder meine Regenjacke noch einen Ersatz bekommen, obwohl der Kundenservice wiederholt angegeben hat, mir eine Jacke zu schicken.
Also habe ich wohl Geld bezahlt, um meine teure Regenjacke nie wieder zu sehen...
Bitte nicht den Washing Service kaufen!!!
19 grudnia 2025
Opinia niezależna
Odpowiedź od Rab
Hallo,
wir entschuldigen uns aufrichtig dafür, dass Sie Ihre Regenjacke nach dem Waschservice noch nicht erhalten haben und dass die versprochene Ersatzjacke nicht angekommen ist. Das entspricht absolut nicht dem Service, den wir bieten möchten, und wir verstehen Ihre Frustration vollkommen.
Falls das Problem noch nicht vollständig gelöst ist, kontaktieren Sie uns bitte direkt unter help@rab.equipment, damit wir Ihren Fall umgehend prüfen und schnell handeln können.
Vielen Dank für Ihre Geduld und dafür, dass Sie uns die Möglichkeit geben, dies richtigzustellen.
Mit freundlichen Grüßen
Rab Customer Support
Terrible repairs, terrible service. Ripstop does not work.
I purchased my second Rab Jacket after having the first for around 5 years, in that time I had a patch repaired, a zip replaced and cuffs replaced. The repair time previously was so quick.
This time the repair has been so slow, it has returned today and I cannot believe how far the standards have dropped. Rab have generally placed a sticker over the rip on jacket. It’s not even the same colour and will 100% wear off. 3 weeks and £25 to place a stick on my jacket. I would never have paid for this, I’ll be embarrassed to wear this jacket.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Rab
Hello James,
Thank you for sharing your feedback. From your description, it sounds like the jacket received a bonded repair, which is the only suitable option for waterproof pieces. We’re sorry to hear that you’re dissatisfied with the result.
If you’d like us to review the repair work carried out, please send us some pictures using the Contact Us form on our website, and we’ll be happy to advise further.
Please note that repair times can vary significantly depending on seasonal demand, which may explain the longer turnaround compared to your previous experience.
Kind regards,
Rab Customer Support
A friend sent his RAB jacket back to…
A friend sent his RAB jacket back to get the right sleeve mended as small holes started to appear, however once the replacement jacket came back the jacket seemed very lightweight, totally different from the one sent away , same style but just not as I expected, he’s not happy !
3 grudnia 2025
Opinia niezależna
Odpowiedź od Rab
Hello Steve,
We’re really sorry to hear the service hasn’t met expectations. To help resolve the issue, please ask your friend to contact us directly via the Contact Us option on our website. Once we receive the details, we’ll be happy to look into this for them and provide further assistance.
Kind regards,
Rab Customer Support
Not the Experience I Expected from Rab
I own two Rab jackets (Nebula Pro and Xenair Alpine Light). Both developed peeling logos within about a year. Last year, my Xenair already had a peeling Primaloft logo, and now the Rab logo itself is deteriorating on both jackets. This raises real questions about the durability of Rab products.
The Montreal repair workshop told me that any item dropped off after December 1st may not be returned before January 5th. That is about one month without a winter jacket for a manufacturing defect, which is unreasonable. The workshop was rigid, with no flexibility, and customer service gave repetitive, generic replies that did not address the core issue.
Rab promotes its “Rab Promise” and lifetime warranty, but my experience shows a clear gap between the marketing and the reality.
This situation highlights a real gap between Rab’s marketing promises and the actual ownership experience.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Rab
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with logo durability and the repair turnaround time. This is certainly not the experience we aim to provide.
Our logo application is designed for longevity, so we take concerns like this seriously. Seasonal demand can sometimes affect repair timelines, but we understand how inconvenient this can be. If you’d like to share more details of your experience so we can look into this further, please use the Contact Us form on our website to send us an email, and we’ll be happy to assist.
We appreciate your comments and will use them to improve both our service and product experience.
Kind regards,
Rab Customer Support
Bonne communication avec le service à…
Bonne communication avec le service à la clientèle pour résoudre un cas de réparation de produit RAB
28 października 2025
Opinia niezależna
Time for a new one Great quality clothing.Had my old Rab…
Great quality clothing.Had my old Rab coat for years and it served me very well .No problems with it whatsoever. Washed very well.
Time for a new one now . Highly recommend them .😊
1 grudnia 2025
Opinia niezależna
Warm and good fit coat
21 listopada 2025
Opinia niezależna
Paid £33 for the wash service and logos hanging off
Paid £33 for the wash service of a RAB Down jacket. I requested the logos were replaced as the were peeling. They replaced them with a different colour (which is fine) but the new ones are not stuck properly and are hanging off straight out of the return packaging.
RAB service centre and customer service as not getting back to me at all, will approach card company for a charge back.
24 października 2025
Opinia niezależna
Odpowiedź od Rab
Hello Rob,
We’re very sorry for the delayed response to your review and for the issue with your jacket after washing.
When you first contacted our team, you should have received a reply within two working days, and we apologise if this didn’t happen.
If the issue has not been fully resolved, please email us at help@rab.equipment, and we’ll be happy to assist you further and make things right.
Thank you for bringing this to our attention.
Kind regards,
Rab Customer Support
Game Changer
RAB jacket repair service!! Cheap prices! Absolute game changer!
...And I thought I couldn't love RAB any more
10 listopada 2025
Opinia niezależna
After 3 Rab jacket pocket zips…
After 3 Rab jacket pocket zips splitting from the bottom I have to say I’m not trying anymore.
I work outside and the outside pocket is an essential point for me.
8 listopada 2025
Opinia niezależna
Odpowiedź od Rab
Hello,
We’re very sorry for the delayed response to your review, and for the repeated issues you’ve had with pocket zips splitting from the bottom.
If you haven’t already, please send us an email with more details via the Contact Us form on our website so we can look into this as a matter of urgency.
If possible, include the jacket model, approximate purchase dates, and a few photos showing the zip splits—this will help our team investigate and see what we can do to help.
Kind regards,
Rab Customer Support
It's wonderful to find a company…
It's wonderful to find a company aligned with nature and working to keep our bodies warm, healthy and outdoors! I appreciate the attention to using recycled products and reducing the toxic load. I am warm, stylish and living in my values with the Rab logo on my heart.
1 listopada 2025
Opinia niezależna
£450 coat might as well be a bin liner
Had it 4 weeks. Kept in wardrobe. Only went out to restaurants in it. Got it out the wardrobe to find a rip in the coat arm. £450 of coat ripped within 4 weeks and not even used for its desired purpose of walking etc
Rab won’t sort this through warranty. What on earth is this coat meant for??
I’ve gone down the repair route. £23 which is not even my point. It’s the fact such a reputable company are quick to refuse help given I know for a fact I didn’t cause no rip.
27 października 2025
Opinia niezależna
Odpowiedź od Rab
Hello John,
We’re sorry to hear about the rip and understand your frustration. Our warranty covers manufacturing defects only, so accidental damage like rips isn’t included. Down jackets use lightweight fabrics to allow the insulation to loft fully, which gives great warmth-to-weight performance but can make them less durable than heavier materials.
We’re glad you’ve used our repair service to keep your jacket in use. If you need further help, please reach out via our Contact Us form on our website.
Kind regards,
Rab Customer Support
Poor Quality, Badge Fell Off!
Bought at RAB jacket, Cirrus Flex 2. Initial thoughts were it was decent, then after a period of time, just outside of warranty the stitching started to come apart on the sleeves & the RAB branding on the front started to peel of, initially showing AB then the B then totally fell off. Wonder if thats by design so folk can't identify the make of the jacket when the stitching is coming apart. Would I buy another, not after this experience no.
1 października 2025
Opinia niezależna
Odpowiedź od Rab
Hello Declan,
We’re sorry to hear about the issues with your jacket and logo. Rab products come with a lifetime warranty against manufacturing defects, so if you haven’t already, please complete the warranty form on our website so we can review this and advise on the best solution. You can find it via the Contact Us section of our website.
Kind regards,
Rab Customer Support
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