I own two pairs of Quoc shoes: the original leather Tourers and Gran Tourers. The outer sole on the Gran Tourers came off of the cleat plates. Quoc support person admitted the flaw on the early itera... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Product was very good! However, FedEx delivery gave me so much trouble - with the pickup hence the minus two stars. Quoc should consider alternatives when it comes to delivery of their products. Ed... Zobacz więcej
Reakcja na opinię
My gravel shoes lost a spike, and as I couldn't find a compatible spike to replace (sold out everywhere) contacted quod.cc support. The day after I had a set of new spikes delivered in the other side... Zobacz więcej
Reakcja na opinię
I honestly bought the Weekend Cycling Sneaker to test their walkability. I completed LEJOG last summer and did quite a bit of walking on some of the steeper climbs. The Bontragers I had at the time co... Zobacz więcej
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Informacje dotyczące firmy
O QUOC
Napisane przez firmę
QUOC is an independent, British brand with over a decade of experience designing high-performing, comfort-driven cycling shoes.
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Dane kontaktowe
London, Zjednoczone Królestwo
- info@quoc.cc
- quoc.cc
4,6
Doskonała
210 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od QUOC
Thanks so much for your feedback! We’re delighted to hear that you had a seamless experience with our website and quick shipping. It’s great to know that you’re enjoying the quality of the Gran Tourer XC Lace in Chestnut. We hope they bring you many miles of comfortable and memorable rides.
If you ever need any advice on care or tips for getting the most out of your shoes, don’t hesitate to reach out. Here’s to many adventures ahead with your new gear!
Odpowiedź od QUOC
Thank you so much for your review and for choosing our M3 Air! It’s fantastic to hear that your order arrived quickly, and that you were pleased with the packaging and quality of the shoes.
We’re committed to providing a top-notch experience, from fast delivery to product design that lives up to expectations, so it’s great to know we’ve met the mark for you. If you have any questions or need assistance in the future, don’t hesitate to reach out—we’re always here to help.
Thanks again, and enjoy the new ride!
Good communication
Good communication, delivery and returns with quick refund. Jury out on the purchased shoes but relates to sizing and probably down to poor decision on my part.
22 października 2024
Odpowiedź od QUOC
Hey Chris,
Thank you so much for your feedback! We’re really pleased to hear that you found our communication, delivery, and returns process smooth, and that the refund was quick. We work hard to make sure every part of the experience—from purchase to return—is as seamless and straightforward as possible for our customers.
We know that finding the right size can sometimes be tricky, but we’re here to help if you’d like any advice on sizing or styles. Please don’t hesitate to reach out—we’d love to assist you in finding the perfect fit so you can enjoy our shoes to the fullest!
Proper pair of shoes
Great shoes, good resturns experience as I accidentally got the wrong size first time. Would reccomend
21 października 2024
Odpowiedź od QUOC
Thank you so much for your kind words and for sharing your experience! We're delighted to hear that you’re happy with your new shoes and that the exchange process went smoothly. Getting the right fit is essential, and we’re always here to help make that as easy as possible.
Thanks again for recommending us—we truly appreciate it! If you ever need anything else, please don’t hesitate to reach out.
Odpowiedź od QUOC
Hey Michael,
Thank you for the kind words! We're so glad you're happy with our customer service, and we appreciate your feedback on the fit of the Escape Road shoes. We always want to ensure you get the best fit possible, so if there’s anything more we can help with, please don’t hesitate to reach out.
Enjoy every ride, and thanks again for choosing QUOC!
Outstanding customer support
Outstanding customer support. Quick and fast delivery. They even helped me on a warranty. Literally got my part in four days after. Not to mention my new XCs are super stiff and even lighter and more comfortable than I thought they’d be.
15 października 2024
Odpowiedź od QUOC
Hey Jose,
Thank you so much for sharing your experience! We’re delighted to hear that our team could assist quickly and that the warranty process went smoothly. We work hard to offer top-tier customer service that matches the quality of our products, so it’s rewarding to know we delivered. It’s fantastic, too, that the new Gran Tourer XC's are hitting the mark on stiffness and comfort—just what we aim for!
Thank you for choosing QUOC, and please don’t hesitate to reach out anytime. We're here to help!
Customer service matches the quality of…
Customer service matches the quality of QUOC shoes!
They are both truly stellar. Love my QUOCs!
29 października 2024
Odpowiedź od QUOC
Hey,
Thank you so much for the wonderful feedback! We work hard to ensure that your experience with QUOC—both in the quality of our shoes and in our customer service—exceeds expectations. Knowing you’re happy with both really means a lot to us. If there’s ever anything more we can do, please reach out; we’re here to help make every step in your QUOCs an exceptional one!
Product was very good
Product was very good! However, FedEx delivery gave me so much trouble - with the pickup hence the minus two stars. Quoc should consider alternatives when it comes to delivery of their products.
Edit (30/10): once again super satisfied with the product! Quoc indeed issued a refund which was very cool move! Ready to order another pair for my girlfriend once the carrier issues have been resolved.
10 października 2024
Odpowiedź od QUOC
Hey,
Thank you for sharing your experience and feedback with us. We apologise for the trouble with FedEx; we know how crucial a smooth delivery experience is and regret the issues this caused. We're currently exploring alternative carriers to prevent this kind of problem from recurring.
To improve the experience for our EU customers, we’ll also be opening an EU warehouse in 2025, which will streamline deliveries and reduce additional costs from shipping out of the UK. In the meantime, we’ve issued a refund for your duties, taxes, and shipping fees on your order as a gesture of our apologies.
Thank you again for being a valued part of our community!
Odpowiedź od QUOC
Hey Juri,
Thank you for the fantastic feedback! We're thrilled to hear that you love the Gran Tourer XC Lace and that the quality and comfort are meeting your expectations. Having you back for a second pair is the highest compliment, and we're so grateful to have you in the QUOC community. Here’s to many more great rides in your new shoes—enjoy every mile!
Odpowiedź od QUOC
Hey Ben,
Thank you so much for sharing this fantastic feedback! We’re delighted to hear that your shoes are not only delivering on comfort but also performing to your expectations. Knowing they're meeting your needs is incredibly rewarding for us. If there's anything more we can do to support your journey, please don’t hesitate to reach out. Thanks again, and happy riding!
Great shoes
Great shoes - with even greater value, sizing spot on if you follow the guidance offered.
30 lipca 2024
Odpowiedź od QUOC
Hey,
Thank you for the feedback! We’re pleased to hear that the shoes met your expectations for value and fit. It’s great to know our sizing guide helped make your selection spot on. If you have any more insights or suggestions, we’d love to hear them—they help us continue to improve with each product.
Enjoy the miles ahead, and thank you for choosing Quoc!
Odpowiedź od QUOC
Hey Eduardo,
Thanks for sharing your experience with the Gran Tourer XC in Dusty Pink! We are so happy to hear that you’re enjoying the look and speed of delivery.
Thanks again for choosing Quoc—happy riding!
I bought a pair of Lala Slide as I had…
I bought a pair of Lala Slide as I had been looking for a pair of relaxed shoes post ride or to just chill in at anytime. The slides tick all the boxes for comfort, aesthetics and fit so another successful Quoc product purchase.
31 sierpnia 2024
Odpowiedź od QUOC
Hey,
Thank you so much for sharing your feedback! We’re delighted to hear that the Lala Slides are checking all the right boxes for comfort, aesthetics, and fit. It’s wonderful knowing they’ve become a staple for relaxing post-ride and anytime you need to unwind—creating products that complement both performance and downtime is what we aim for.
We’re grateful to have earned your trust with another Quoc purchase and look forward to supporting more of your adventures.
weekend cycling sneaker
The weekend cycling sneaker is great and looks nice. But sometime my toes hurt when pedaling. I find the shoe a little stiff for a sneaker.
7 października 2024
Odpowiedź od QUOC
Hey Mountaga,
Thank you for sharing your experience with the Weekend Cycling Sneaker! We’re glad to hear you like the style. We understand that stiffness can be noticeable when pedaling, and we’re always looking to improve comfort. We do apologies for any discomfort this has caused you. If possible, adjusting the lacing or trying a slim insole could help relieve some pressure in the toe area.
We truly value your feedback, and we’re here to support your best ride experience. Happy cycling!
Great seamless ordering experience
Great seamless ordering experience, great quality shoes.
1 września 2024
Odpowiedź od QUOC
Hey Warren,
Thank you for your kind words! We're absolutely delighted to hear you had such a seamless ordering experience and that you’re enjoying the quality of your new shoes. We always strive to make the process as smooth as possible for our customers.
Your feedback truly means the world to us, and we're so happy to know the shoes are living up to your expectations. If there's anything else we can assist with, feel free to reach out!
Wasn't able to return the shoes for a…
Wasn't able to return the shoes for a cash refund. The shoes did not fit. Had to sell on EBay for a $loss
19 lipca 2024
Odpowiedź od QUOC
Hey Ben,
Thank you for sharing your experience with us, and we’re truly sorry for the trouble you faced with the return process. It’s disappointing to hear that the shoes didn’t fit and that you had to sell them at a loss—definitely not the outcome we want for our customers. We’ve reached out to you by email several times over the past few months to help sort this out, but it seems our messages may not have come through. If there’s another way to reach you, please let us know so we can connect and make this right.
Your feedback is incredibly valuable to us, and we’re committed to ensuring smoother experiences in the future. If there’s anything else we can assist with, don’t hesitate to get in touch. We’re here to help!
Great product
Great product, casual appearance but solid performance on the bike.
21 października 2024
Odpowiedź od QUOC
Hey Charles,
Thank you for sharing your feedback! We're glad to hear you’re enjoying the product and its balance between a casual look and reliable performance on the bike. It’s fantastic to know that it meets both your style and functional needs.
We truly appreciate your support and are excited to hear it’s been a solid companion on your rides. If you ever need anything, feel free to reach out—we’re always here to help!
Top products and 1st class customer…
Top products and 1st class customer services when I had an issue with a part replacement for my shoe.
Too top company.
11 października 2024
Odpowiedź od QUOC
Hey David,
Thank you so much for your great feedback! We're delighted to hear that you're enjoying our Mono II Sand shoes and that we could assist you with the part replacement. It means a lot to us to know that both our products and customer service have met your expectations.
If you ever need anything else, we’re always here to help. Your support keeps us motivated to keep delivering top-quality products and service!
I contacted them with some details and…
I contacted them with some details and technical advise and they got back to me very quick and sorted out what i needed.
4 października 2024
Odpowiedź od QUOC
Hey Martin,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you quickly and get everything sorted out for your M3 Air shoes. Your feedback means a lot, and we're always here to provide any help you need.
We hope you continue enjoying your shoes, and if you ever have any other questions or need further support, don’t hesitate to reach out!
Odpowiedź od QUOC
Hey Javier,
Thank you for the amazing compliment! We're honoured that you consider us the best brand for cycling shoes. With both the Escape and Mono II in your collection, you’ve chosen some of our most beloved designs.
If you have any questions or need anything else, feel free to reach out. We truly appreciate your support!
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