Took about 10 days to get the item despatched. After that, I could not track the item even though the e-mail said just click on the "track your item" link - it was not an actual link. After 2 more... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service purchasing and returns. great website with quality goods. tee shirts are such a good fit.
Horrendous, almost non-existent customer service. No phone line CS at all, only via eMail and you'll be lucky if they respond. Was send a shirt with a ripped button-hole which they are not respondin... Zobacz więcej
Delivery of item took too long. I’ve had this issue with the company before. Boards short’s was smaller than expected. Top was perfect in size and comfort.
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą aktywną
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z deskami snowboardowymi
- Sklep z deskami surfingowymi
- Sklep ze strojami kąpielowymi
Napisane przez firmę
Founded in 1969 in Torquay, Australia, Quiksilver has grown into one of the world’s most iconic surf‑inspired apparel and boardsports brands. Built on a deep connection to surf culture and a passion for outdoor adventure, the brand quickly became known for its innovative boardshorts and high‑performance gear designed for life on the wave, the mountain, and everywhere in between. Today, Quiksilver offers a wide range of products including surfwear, snow gear, apparel, footwear, and accessories for young‑minded, active individuals. Its signature offerings—ranging from technical boardshorts to lifestyle apparel—reflect a commitment to quality, durability, and authentic connection to action‑sports heritage. The brand also supports a global community of surfers, skaters, and snowboarders, sponsoring world‑class athletes and major international events. Driven by creativity, performance, and a love for the outdoors, Quiksilver continues to inspire generations who seek freedom, adventure, and a lifestyle shaped by the rhythm of the ocean and the mountains.
Dane kontaktowe
Zjednoczone Królestwo
- +44 808 168 3869
- customer-service@quiksilver-europe.com
- quiksilver.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Don't be fooled by the .co.uk
Don't be fooled by the .co.uk. Quiksilver is run out of Europe in the UK. I ordered mens swim shorts, and they were too small. Tried to contact them for a return label, nothing, tried twice more, nothing. You may as well chuck your money in the bin. I will not be ordering from Quiksilver again. How are global brands getting away with this piss poor customer service?
havnt recime my order after 10 days and…
havnt recime my order after 10 days and i tried to call to many times :/ really bad experience
Always good
Always good experience with quiksilver.. fantastic brand, good quality products. If is a winter or summer always quality clothing…
Quality
Fast delivery, quality products, accurate sizing and good value for money.
Avoid If You Ever Need to Return Anything
The quality of the clothing was good, but unfortunately the sizing came up too small, so I had to return my order.
The worst part has been the returns process. My parcel was returned over a month ago and I still haven’t received my refund or any proper update from either Boardriders/Quiksilver or Evri. I’ve contacted both companies multiple times and have only received automated responses or apologies for the delay, with nobody actually helping to resolve the issue.
Really disappointing customer service and communication. I would not recommend ordering unless you’re prepared for a very frustrating returns experience — or potentially forfeiting your money altogether.
Awful rerun service and lack of contact
Don't bother wasting time and money…
Don't bother wasting time and money buying from them. These people are USELESS when it comes to delivery or customer service! Been waiting over a month for 2 items to be delivered.
Great quality cargo shorts.
Gargo shorts
Good range of clothing plus good quality all round . Web site is easy to navigaite
Fast online ordering & delivery & love…
Fast online ordering & delivery & love my new cool fleece.
Been a while…
Haven’t bought a pair of Quicksilver jeans for 20 years. Was worried the quality would have suffered but I was pleasantly surprised 👌
Very happy 🙂
Woeful customer service
Woeful customer service, I purchased a suitcase from the website and only after purchase I noticed the delivery window was up to 7 days. I was going to be away after 7days so I wanted to try and get an expected delivery window or change delivery address so it wasn’t left outside for a week. I tried to reach out via their website “contact us” portal which was a request to contact… after filling out the form I waited just under 48hours for it to be approved, I then had to wait more than 24hours to hear back from “someone”, however the response was a generic (felt like AI) reply advising that the delivery window was up to 7days, no reply to changing delivery address or an update on the order (considering 3days had already passed). I replied to them email and never received a response to my further enquiry. The item was delivered over 7business days after ordering (10days) and left out in the rain where the box and paper receipt were left to be damaged. Thankfully the suitcase was not damaged however my opinion on the company has been. Terrible customer service and purchase experience I will not be buying from them again!
Took fair too long to process order and deliver
Took fair too long to process the order, dispatch the item and deliver the item. It took nearly 2 weeks from ordering to delivery. When you have Amazon delivering same or next day, this just doesn't cut it. The sunglasses themselves are nice and good quality, but the service level just isn't there.
Waited over a month (and counting) to…
Waited over a month (and counting) to receive a t-shirt that still hasn’t arrived. Contacted customers services to ask for updates and received an unsatisfactory automated response. Haven’t received an explanation as to why it has not arrived yet. Quite disappointed as I like their products, just the delivery issues and customers service has not made it a good experience.
Don’t order
Don’t order. They make it very very difficult to initiate a return despite stating that it’s easy.
It is impossible for return of items!
It is impossible for return of items!! Trying to create return label as you need to do this for your return. Putting my order number and email address on return portal and it says that order not found. When you try to contact them didn’t get any response. I’ll end up selling this item on Vinted for half of the price! Absolutely rubbish return process very disappointing!!
Great value and quality
Product was well priced and excellent quality. The website was easy to use and the perk of free delivery when joining the Quiksilver membership scheme is a big bonus. Highly recommended company and product.
Ordering and delivery excellent
Ordering and delivery excellent. T-shirts too big/loose even for comfort fit. Had to return them.
Doświadczenie Trustpilot
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