Took about 10 days to get the item despatched. After that, I could not track the item even though the e-mail said just click on the "track your item" link - it was not an actual link. After 2 more... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service purchasing and returns. great website with quality goods. tee shirts are such a good fit.
Horrendous, almost non-existent customer service. No phone line CS at all, only via eMail and you'll be lucky if they respond. Was send a shirt with a ripped button-hole which they are not respondin... Zobacz więcej
Delivery of item took too long. I’ve had this issue with the company before. Boards short’s was smaller than expected. Top was perfect in size and comfort.
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą aktywną
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z deskami snowboardowymi
- Sklep z deskami surfingowymi
- Sklep ze strojami kąpielowymi
Napisane przez firmę
Founded in 1969 in Torquay, Australia, Quiksilver has grown into one of the world’s most iconic surf‑inspired apparel and boardsports brands. Built on a deep connection to surf culture and a passion for outdoor adventure, the brand quickly became known for its innovative boardshorts and high‑performance gear designed for life on the wave, the mountain, and everywhere in between. Today, Quiksilver offers a wide range of products including surfwear, snow gear, apparel, footwear, and accessories for young‑minded, active individuals. Its signature offerings—ranging from technical boardshorts to lifestyle apparel—reflect a commitment to quality, durability, and authentic connection to action‑sports heritage. The brand also supports a global community of surfers, skaters, and snowboarders, sponsoring world‑class athletes and major international events. Driven by creativity, performance, and a love for the outdoors, Quiksilver continues to inspire generations who seek freedom, adventure, and a lifestyle shaped by the rhythm of the ocean and the mountains.
Dane kontaktowe
Zjednoczone Królestwo
- +44 808 168 3869
- customer-service@quiksilver-europe.com
- quiksilver.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great selection of clothing
Great selection of clothing - Always love the quality of Quicksilver.
I had an item that wasn't available and…
I had an item that wasn't available and the cap I ordered was in a bag and squashed not in a box like when I usually order hats
Purchased 30/01/26
Purchased 30/01/26
Only received half the Order and has now been 2 weeks waiting for the other half.
Returning all items and going elsewhere.
Items from china/ USA / Australia haven’t even taken this long, the European warehouse excuse doesn’t sit well.
DONT BOTHER/ WASTE OF TIME
non delivery and poor customer service…
non delivery and poor customer service response
Long delivery time thought it would not…
Long delivery time thought it would not arrive
Great quality and good style and fit.
Great quality and good style and fit.
Always great quality
Have been buying quicksilver brand for a number of years now. Always great quality and on point with design.
Only slight disappointment is sometimes part of order is cancelled due to lack of stock. Suggest maybe a note on website that stock levels are low would be useful
False items listed in stock !
ordered 2 items that were in stock - 1 got delivered and the other item said it was out for delivery but then ended up out of stock - customer service just fobbed me off and said order whats in stock - complete waste of time and needed this order as i was going away. Would NOT recommend
I have used their customer service…
I have used their customer service messenger (which is there only way of customer care comtact) 6 times in the last 3 weeks, I’ve emailed, I’ve messaged via X, Facebook and Instagram. And I have had NO replies what so ever. Customer service is awful, and I’ve been a customer for 20 years! So dissapointed. No way of reaching anyone in customer services
Order delivered incomplete
Order delivered incomplete, ie one item missing, without comment or explanation from Quicksilver
I was very disappointed with my order…
I was very disappointed with my order experience. Firstly, my order was split into two deliveries, which created unnecessary packaging waste and increased the carbon footprint. One of the items—a hat—was also far too small for a 13-year-old child. It barely sat on the top of his head and didn’t even cover the ears, making it only suitable for a baby or toddler.
To make matters worse, the item was held for two weeks, which is far too long. It seems there was no stock available, and if that’s the case, items should be marked as “out of stock” until they can be delivered. Customer service throughout this process was poor, providing little guidance or support.
Overall, I feel the company needs to manage stock levels, product descriptions, and deliveries more efficiently to avoid unnecessary waste, delays, and frustration for customers.
They lie about delivery times
They lie about delivery times, the product page says it will be delivered on one date then it doesn’t actually even ship till 5 or 6 days after that date. They hide behind small print saying dispatch may happen in 5-7 days or stuff about different European and uk warehouses but at the end of the day the initial information on the product page is just lies.
I received the wrong item in the Medium…
I received the wrong item in the Medium size. I would like to order again but the discount offered on that first purchase is not available for a second purchase but it is not my fault it was the wrong item.
Great price in the sale
Great price in the sale, and delivered quickly
Only half of order recieved due to stock not being upto date
Selected my items and paid for them but got an email days later saying I've refunded for half of it. Bit disappointed stock wasn't upto date online as I could have chosen an alternative. The products I did recieve, I was happy with but some of it was a last minute gift so had to find something else
Great product fairly priced
Trying to return my order
Trying to return my order. Quiksilver sent an Evri code label that requires printing. I have no access to a printer. My Evri drop off only accepts QR codes. I have requested a QR code numerous times. Initial response was a bot of no help at all. Subsequent requests to see if a QR code could be provided. No reply. Quiksilver needs to sort out its customer service.
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