Dylan at the El Dorado Hills site on Bass Lake was very helpful and communicative. He got me signed up on a month to month quickly and was very cordial. These types of employees are what continues to... Zobacz więcej
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Zobacz, co mówią recenzenci
My car has been damaged since November 29th, we filed an Incident report #IAD0008450 on 12/7/2025. I was instructed to obtain an appraisal, I did so from Caliber Collison. After months and months of w... Zobacz więcej
Reakcja na opinię
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scrat... Zobacz więcej
Reakcja na opinię
Why pay for a membership, have a lane for club members, but yet you pull in behind someone getting signed up and having a great conversation. What is the cashier lane for. This type of rude bull, serv... Zobacz więcej
Reakcja na opinię
2,2
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108 recenzji
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Disappointing billing practices and an…
Disappointing billing practices and an even more disappointing Customer Care experience.
I have generally had positive experiences with Quick Quack’s on-site employees, which makes this situation especially frustrating.
On September 12, 2026, I visited a Quick Quack location after seeing advertising for a free wash. An employee offered me a promotional membership for my vehicle, which had previously been associated with my family’s existing membership. I explained that my family already had an account and was told I could use my personal debit card for the promotional purchase.
I paid $4.28, believing I was authorizing that promotional transaction for my vehicle.
Nine days later, on September 21, Quick Quack charged my personal debit card $68.99 for the entire family membership.
When I contacted Customer Care, I learned that adding a vehicle with a new payment card automatically changes the default payment method for the entire family account. That consequence was not explained to me when I provided my card.
I repeatedly asked Customer Care for documentation showing that I had been informed of and agreed to this account-wide payment change. Rather than addressing that concern, the company repeatedly cited its internal billing policy and denied my refund request because the family membership had been used.
To be clear, I am not disputing that my family received car wash services. I am disputing the decision to charge my personal debit card for the entire family’s membership without clearly explaining or obtaining my informed agreement to that change.
After multiple unsuccessful attempts to resolve the issue directly, I submitted a formal dispute through my financial institution.
A promotional purchase should not unexpectedly make a customer responsible for an entire family’s recurring membership charges. Customers deserve clear disclosure, meaningful consent, and a Customer Care team willing to address concerns rather than simply repeat company policy.
I hope Quick Quack reviews its enrollment disclosures and billing practices so other customers don’t have a similar experience.
21 września 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Allison - Thank you for sharing your experience. We’re glad to hear you’ve generally had positive interactions with our on-site team, and we’re sorry this billing experience and your interactions with Customer Care fell short of the service you should expect from us.
When a vehicle is added to an existing family membership using a new payment method, that payment method becomes the default for the entire account. This process is intended to ensure that the person responsible for the membership charges has authorized the payment method being used. However, it’s important that this change and its impact on the entire account are clearly explained before a customer provides their payment information. We recognize your concerns about how this was communicated and have shared your feedback with the location to help ensure this is addressed with our on-site team.
We also understand that your concern is about more than the charge itself. You wanted clear answers about the payment method change and to have your concerns meaningfully addressed. We’re sorry your previous conversations with Customer Care left you feeling that these concerns were not fully resolved.
We’d be happy to have a Customer Care Supervisor reach out directly to review your experience, go over your account with you, and address any remaining concerns. Please email your phone number and license plate to socialmedia@dontdrivedirty.com, and we’ll arrange for a supervisor to contact you directly.
WARNING
WARNING: Quick Quack Car Wash May Damage Your Vehicle's Paint — $350 in Damage and No Accountability
I want to warn other Quick Quack Car Wash customers, especially owners of dark-colored vehicles, about my experience with this company.
I have been a paying Quick Quack Club member since my local location opened. My wife's car was washed exclusively at Quick Quack locations because we paid for their monthly unlimited-wash membership.
After several consecutive washes, I noticed terrible swirl marks and circular scratches in the paint. These weren't ordinary water spots or dirt that could be washed away. The marks were embedded in the finish, and additional trips through their car wash did nothing to remove them.
Based on the pattern of damage and the fact that the vehicle was washed exclusively at Quick Quack, I believe their brushes and equipment caused the scratches. In my opinion, this raises serious concerns about how frequently and thoroughly their equipment is cleaned and maintained.
It cost me $350 to have the damage professionally detailed and corrected.
I took photographs, documented the damage, and filed a formal complaint with the location's manager. Quick Quack conducted what they called an investigation, which took approximately a month. In the end, they refused to accept responsibility.
After years of paying for their membership, this was an extremely disappointing response.
I believe Quick Quack's equipment caused the damage to my wife's vehicle, and I am very dissatisfied with how the company handled my complaint.
Shame on Quick Quack Car Wash. I will not return.
My advice to anyone who cares about their vehicle's paint, especially owners of darker-colored cars: Be extremely cautious about using Quick Quack Car Wash. Inspect your paint carefully before and after washing.
A convenient monthly car wash membership is not worth hundreds of dollars in paint correction.
1 października 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Raymond Amico - We're sorry to hear you had an unsatisfactory experience and disagree with the outcome of your claim. We take all incidents seriously, which is why each claim is reviewed carefully.
In reviewing your claim, the pattern of the reported swirl and circular marks did not align with what our wash equipment is physically capable of producing. Nothing inside the wash touches the vehicle's surface in a circular motion. Although our cleaning wraps rotate inside the wash, the material that comes into contact with the vehicle moves across its surface in a linear pattern as the vehicle travels through the wash. If our equipment were to cause surface marks, they would appear as short, linear marks along the vehicle’s length, rather than circular or swirl patterns.
Unfortunately, the damage on your vehicle was not consistent with how our wraps move along the vehicle. We apologize for any frustration, but we cannot accept responsibility for damage that was not caused by the wash. We recognize that this was not the outcome you hoped for, but our decisions are based on the findings of each investigation and the physical capabilities of our equipment, not simply on whether damage was reported. We appreciate the opportunity to clarify our findings and wish you and your wife the best.
Dylan at the El Dorado Hills site on…
Dylan at the El Dorado Hills site on Bass Lake was very helpful and communicative. He got me signed up on a month to month quickly and was very cordial. These types of employees are what continues to encourage me to return for more business
4 października 2026
Opinia niezależna
Odpowiedź od Quickquack
Thanks John! Thank you for taking the time to review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Would like congratulate Kevin also a…
Would like congratulate Kevin also a good service with a smile always
25 września 2026
Opinia niezależna
Odpowiedź od Quickquack
Thanks Mary! We appreciate the review and look forward to serving you again soon!
“0” Stars
I would give 0 stars if I could! We saw a free car wash so we pulled in. My husband is in sales so he shut down their bullshit scheme about a membership. In front of us was a Dodge Ram. 3-4 guys were checking the tires to see if they were too big, but they allowed the truck in to the wash, our car was behind the truck. The truck got stuck which caused my car to rear end the truck and damaged the front end of my car. Filed a claim with them, but they wouldn't accept responsibility for the damage, blaming it on the truck saying he hit his brakes. And looking at other reviews, their cars were damaged too, yet you blame it on the customer! Your excuse; the damage to your car was already there. How about your car wash SUCKS! Take accountability and admit that your machine malfunctioned and caused damage to people’s cars! Your machine should have some sort of sensor in there to stop the cars when it malfunctions to prevent them running in to each other!
And please don’t cut and paste your response that you’ve given every customer as it’s a waste of my time. I hope you lose a lot of business for your lack of customer service.
Soapy Joe’s runs circles around you!
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Jennifer - We’re sorry for the frustration you’ve experienced while this incident was being reviewed. We understand how upsetting it is to be involved in a collision and then have to navigate the next steps for your vehicle’s damage. We thoroughly investigated the incident, including reviewing the available footage, and it shows that the vehicle in front of you applied their brakes during the wash, causing the contact with your vehicle. We did not find any malfunction of the wash that caused or contributed to the collision. Our wash process requires customers to place their vehicle in neutral, keep their hands off the steering wheel, and keep their foot off the brake so the vehicle can be safely carried through the tunnel. Because the vehicle that caused the collision left the property before insurance information could be exchanged, we understand the situation is particularly frustrating. As we discussed with you directly, you may file a claim through your insurance company, and they can contact us to obtain the available footage and documentation needed to help pursue the appropriate party for the damage. We appreciate the opportunity to provide clarity regarding what occurred and wish you the best in getting the matter resolved.
We love the one in American Fork
We love the one in American Fork. The staff smiles and makes great eye contact and provide great customer service. The service is convenient and the vacuums work well.
5 września 2026
Opinia niezależna
Odpowiedź od Quickquack
We appreciate the review and look forward to serving you again soon! Remember – Don’t drive dirty!
Worst car wash and management ever
Worst car wash and management ever. This company totally sucks. They damage a new vehicle and deny any responsibility. Avoid this company if you value your car. A total waste of time. They earn their 2 star rating - I rate them a 0...
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Craig Weber - We’re sorry to hear you were disappointed with your experience. We understand how concerning it can be to see any issue with your vehicle, and we take reports of damage seriously. In this instance, the vehicle was not prepared for the wash according to the manufacturer’s recommendations. The owner’s manual for this Ram requires the side mirrors to be folded in before entering an automatic car wash. Our team reviewed the incident and found that the mirror had not been folded in before entering the wash. There was no malfunction or irregularity with the wash to cause or contribute to this incident. We understand this may not have been the outcome you were hoping for, but our claim decision was based on the vehicle not being prepared according to the manufacturer’s instructions. We encourage all customers to review their vehicle’s owner’s manual and follow any car wash-specific instructions before entering the wash to help prevent potential damage.
Quick Quack The Colony refuses to get my car fixed
Went the quick in The Colony in November 2025 for a car wash and got roof damage. After months of dealing with Joseph and Reza final agreed to pay for damages and stated to get a quote for damages. Got a quote and submitted amd their i surface adjuster came back with an offer that was $1800 less then the quote I got. However it states on their offer sheet to submit supplements for review which come to find out its a lie. In the fine print of the offer its states Quick Quack will only pay the low offer and no supplements would be accepted. We did not sign and stated the amount is not enough to fix my car. They have now rescind the offer and closed the claim. They are refusing to pay the amount needed to get my car fixed to what it was prior to the damage. This is a shady company with deceptive practices. I would not recommend them to anybody. This has taken almost a year. I will be pursuing legal action.
29 listopada 2025
Opinia niezależna
Odpowiedź od Quickquack
Hello Victoria and Matt, we’re sorry for the frustration and extended time it took to reach a resolution regarding your vehicle. We understand how disappointing it is when an incident takes longer than expected to resolve, and we apologize for the delays and communication issues you experienced during the process.
After reviewing the matter, our current store leadership has connected with you directly and confirmed that the claim will be approved. We have also received the signed documents needed to move forward with payment.
We appreciate your patience while this was being addressed and regret that your experience took longer than it should have. Our goal is to make sure concerns are handled appropriately and communicated clearly, and we’re glad we were able to reconnect with you and move the claim toward resolution.
Roof Damage
My car has been damaged since November 29th, we filed an Incident report #IAD0008450 on 12/7/2025. I was instructed to obtain an appraisal, I did so from Caliber Collison. After months and months of waiting, I was told they would only cover a 3rd of the cost. Now they have rescinded their offer and have not returned my calls. I will be filing a civil lawsuit for the $3,000 plus in damages.
7 grudnia 2025
Opinia niezależna
Odpowiedź od Quickquack
Hello Victoria and Matt, we’re sorry for the frustration and extended time it took to reach a resolution regarding your vehicle. We understand how disappointing it is when an incident takes longer than expected to resolve, and we apologize for the delays and communication issues you experienced during the process.
After reviewing the matter, our current store leadership has connected with you directly and confirmed that the claim will be approved. We have also received the signed documents needed to move forward with payment.
We appreciate your patience while this was being addressed and regret that your experience took longer than it should have. Our goal is to make sure concerns are handled appropriately and communicated clearly, and we’re glad we were able to reconnect with you and move the claim toward resolution.
Reimbursement, what a joke!
I sent a review a month after my experience trying to obtain reimbursement for a broken rear window wiper. A reply from QQ said that there was a problem with paperwork but that I should have already received payment…no payment has arrived.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Louise - Hello Louise – We’re sorry this process has taken longer than expected, and we understand your frustration with not yet receiving the reimbursement. We’ve since connected with you again and identified that the required release has not yet been completed, which is needed before the payment can be issued. Our Store Leader has walked through the process with you and provided his contact information so he can assist if you have any trouble completing it.
Once the completed release is received, our team can move forward with the reimbursement. We appreciate your patience and hope we can get this finalized for you soon.
Why pay for a membership
Why pay for a membership, have a lane for club members, but yet you pull in behind someone getting signed up and having a great conversation. What is the cashier lane for. This type of rude bull, service makes me sick. Not to even acknowledge me. DEFINITELY will be ending this crap. And dang, can you fix all the freaking pot holes. Good riddance!!
29 lipca 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello BUDlyfe "Ga Boi" Phillips - We apologize for any delay in service you experienced during your recent visit to our location. Our team always works diligently to assist every customer as quickly as possible while still providing excellent customer service. Our store leader would love an opportunity to reach out directly for more information - please send your phone number and license plate to socialmedia@dontdrivedirty.com
Terrible
I wanted to call the car wash that I took my suv there and had some issues so I looked up the number and it was an 800 number so when I called that number to ask for the number of that car wash they said they did not have a number to the place never again and please do not go to quick quack they are horrible.
23 lipca 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Ricardo - We apologize that you had an unsatisfactory experience at one of our locations. Unfortunately our locations do not have landlines and our onsite team focuses on the safety of the wash and our customers. Our store leader would love an opportunity to reach out directly for more information and to address any questions or concerns. Please send which location you visited, your phone number and license plate to socialmedia@dontdrivedirty.com
My rear windshield wiper was broken…
My rear windshield wiper was broken during a wash at the Farmington, Utah quick quack the end of May. After 5 attempts to turn in and collect on a claim with no results, I feel it important to share this experience with others.
27 maja 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Louise - We’re sorry for the frustration and inconvenience you experienced while waiting for your claim to be resolved. We understand how disappointing it is to have to follow up multiple times, especially after your claim had already gone through the normal process.
We did experience an issue with the original payment being delivered. Once we became aware that the payment had not arrived, we had it reissued and it should now have been received. We sincerely apologize for the delay and the additional effort it took on your part to get this resolved.
We appreciate your patience and the opportunity to make this right.
I got the most expensive cleaning
I got the most expensive cleaning. My tires were not clean and a piece of dirt was in my door. So I had to wipe my car clean and clean my tires and rims. Have been there several times. Next time will find elsewhere. The two employees watched me while I was cleaning off my car.
16 lipca 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Moe - We’re sorry to hear about your experience. At Quick Quack, we always aim to get it right the first time. While our technology and equipment are designed to deliver a great wash, no system is perfect, and there may be times when something gets missed. That’s why we stand behind our Clean Car Guarantee—if you’re ever not completely satisfied, simply pull around and let us know so we can address it right away. We’ll always do everything we can to make it right and ensure you don’t drive dirty. Our store leader would be happy to reach out directly to address any questions or concerns about your visit. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
They blame the customer for their damage
Had damage done to our vehicle on June 2, 2026. Their equipment tore off our OEM deployable running board. Was told by their customer service that someone would contact us within 3 days. Only after I opened a BBB complaint a month later did quick quack finally respond by denying any responsibility and blaming us for their equipment damaging our vehicle. The manager of the location, Jordan, called and gave lame excuses for the delay in communication and reason for the damage after "investigating" the video footage. He said maybe the vehicle wheel wasn't centered in the track and that caused the equipment to hit the running board causing the damage. But now QQ is saying it's because the boards were deployed after entering the tunnel (which is how it's always been done due to car having to be in neutral and out of gear to deploy). Grasping at straws and moving the goal posts. Classy.
QQ replied below with a cookie cutter response. Thanks guys! Tell me how my running board just comes off if it weren't for your equipment tearing it off? My truck is structurally sound and street-legal. Under the doctrine of res ipsa loquitur, a factory-secured running board does not tear off a vehicle unless the car wash equipment was improperly calibrated, poorly maintained, or experiencing a mechanical failure.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Eric - We understand your frustration regarding both the outcome of the claim and the time it took to receive a final determination. While we acknowledge that our communication did not occur within the timeframe originally anticipated, we have shared that feedback internally as we continually work to improve our claims process.
After reviewing the incident footage, we confirmed that there was no malfunction during your wash to cause or contribute to this incident. The footage shows that the driver's side running board was not deployed during the loading process when our team was qualifying your vehicle to safely enter the wash. The vehicle had already been fully loaded into the wash and had traveled nearly completely through the loading arch before the running board was extended. At that point, our loader had already turned their attention to loading the next vehicle. As a result, the running board came into contact with the tire shine equipment, causing the damage. Had the running boards remained retracted throughout the wash process, this contact would not have occurred.
For that reason, this incident does not qualify for coverage under our damage policy as the damage was not caused by the wash, and we must respectfully deny the claim.
We appreciate the opportunity to review your concerns and understand that you are disappointed with our decision. We apologize for any frustration this situation caused.
Paid for wheel and tire shine
Paid for wheel and tire shine. This service was not performed and was not able to get refunded or charged for a lesser car wash. Go somewhere else where you get the services you pay for
26 czerwca 2026
Opinia niezależna
Odpowiedź od Quickquack
We’re sorry to hear about your experience. At Quick Quack, we always aim to get it right the first time. While our technology and equipment are designed to deliver a great wash, no system is perfect, and there may be times when something gets missed. That’s why we stand behind our Clean Car Guarantee—if you’re ever not completely satisfied, simply pull around and let us know so we can address it right away. We’ll always do everything we can to make it right and ensure you don’t drive dirty. Our store leader would be happy to reach out directly to address any questions or concerns about your visit. Please send your phone number, license plate, and which location you visited to socialmedia@dontdrivedirty.com
Scratches on your car from the brushes
The wash was fine. But the brushes scrached my paint. So I will not be coming back.
1 lipca 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello Larry - We apologize that you had this experience. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. Quick Quack Car Wash’s systems are “brushless” and utilize a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
I lost my ring at the Stanford Ranch…
I lost my ring at the Stanford Ranch Quick Quack in Rocklin. Went in to talk to the staff and they took my info and gave me a time frame of when the washers, dryers and vacuum catch would be checked. Sure enough 3 hours later I get a call from Richard saying they found the ring! Thank you Stanford Ranch crew for doing a thorough search and making this customer super happy!
8 czerwca 2026
Opinia niezależna
Odpowiedź od Quickquack
Thanks Jo!! We appreciate the review and we are so glad to hear that Richard was able to find your ring and return it to you!! We look forward to serving you again soon.
Car is clean and vacuums works great
Car is clean and vacuums works great. Staff is very helpful. I like the ceramic coat
6 czerwca 2026
Opinia niezależna
Odpowiedź od Quickquack
Thanks JVH - We are glad to hear you had a great experience at our location. Thanks for taking the time to share!
Still waiting for a call
So if you look at my last review they say someone will call me . Third time and NO ONE wants to speak to a customer. They will respond to please send us an emai at socialmediadontdrivedirty.com and then they don't respond to your email you send them. This business needs to learn to deal with customers who are NOT happy!
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Quickquack
Hello David -
We understand your frustration and apologize that your experience has left you feeling unheard.
After you emailed us on June 4, our social media team responded the same day within approximately two hours to confirm that your concerns had been reviewed and escalated to both the location leadership team and regional leadership for follow-up. In that email, we also asked that you let us know if you had not heard from someone by the end of the following business day so we could continue escalating the matter. We have not had a follow-up email from you.
Since then, we have confirmed that the location leadership team has made multiple attempts to contact you by phone but has been unsuccessful and has also sent a follow-up email regarding your concerns today at 1pm. Because your review indicates that you may not be receiving these communications, we kindly ask that you check your spam or junk folders for emails from dontdrivedirty.com, as we have confirmed that our responses were sent to the email address provided.
We appreciate your feedback and remain committed to resolving your concerns. We hope to connect with you soon.
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