We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps ma... Zobacz więcej

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Joanne Bint served us throughout our orders and the customer service was top notch, thank you for products and advice regards Xtra Maintenance Ltd
⭐⭐⭐⭐⭐ Excellent customer service from Sean at AquaTaps. Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear tha... Zobacz więcej
We recently bought a boiling tap for our new house we are moving into. Unfortunately the chain has had some issues and it has delayed us for an unknown amount of time. I emailed Aqua Taps about th... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Napisane przez firmę

- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler

Dane kontaktowe
11 Swinborne Ct, SS13 1QA, Basildon, Zjednoczone Królestwo
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
AquaTaps 4‑in‑1 Boiling & Filtered Tap – 6‑Month Review
I’ve been using the AquaTaps 4‑in‑1 boiling and filtered water tap at home for the last six months and it has slotted into daily life really well. It replaces the kettle and separate water filter jug, so worktop space is noticeably clearer and everything (boiling, hot, cold and filtered water) now comes from one neat fixture.
The boiling function delivers instant near‑100°C water for tea, coffee and cooking, which is genuinely handy when you’re in and out of the kitchen all day. Filtered cold water tastes clean and has completely removed the need to buy bottled water, which is a nice bonus for both cost and plastic waste. The tap itself feels solid and well‑built, and after half a year of use there have been no leaks, performance issues or annoying quirks to report.
Safety has also been thought through, with the dedicated control for boiling water helping to avoid accidental activation when you just want standard hot or cold. From an energy point of view, only heating what you need, when you need it, is more efficient than repeatedly boiling a kettle, which fits well if you’re trying to run an efficient home.
The only negatives so far is the price of the replacement filters, which are on the pricey side given they are designed to be changed about every six months. That said, when you look at the overall package, the tap itself comes in at less than many of the big‑name boiling‑tap brands while still offering a full 4‑in‑1 feature set, so in context the running cost is easier to justify. Also the convenience of having boiling water on tap means I don't think i will ever be able to go back to using a kettle ever again!
Overall, after six months I’m very happy with the AquaTaps 4‑in‑1: it’s convenient, tidy, and feature‑rich, and aside from the slightly expensive filters there’s really nothing to complain about at the price point.

Odpowiedź od Quel Tap (formerly Aquataps)

Odpowiedź od Quel Tap (formerly Aquataps)
The replacement filters arrived on time…
The replacement filters arrived on time and were easy to install

Odpowiedź od Quel Tap (formerly Aquataps)
Pull Out Spray | 4 in 1 Instant Boiling Water Tap | Aquatap Ultra | Matt Black
Excellent! Delivered within 2 working days.
We just got our new tap from Aqua taps. We were a bit sceptical if the tank/ boiler will fit under our cupboard but it did! The boiler is smaller than expected.
We have been searching for a tap for couple of months now but we were never really satisfied ( design/ appearance/ price etc). We finally decided to try aqua taps.
We went for the 4 in 1 pull out one in black colour and it is amazing!
We are super happy with our choice and the installation instructions were straight forward. The only problem we found was that on the boiler there was an E3 error when we connected the hot pipe water to the boiler, meaning that the tank was not filling up. Everything else was working alright and we had filtered cold water ad well as non filtered hot and cold water. All pipes were connected.
We reached out to aqua taps support team and spoke with Sean McKean who instantly guided us through after sending him a photo of the boiler. We initially thought maybe there was an issue with the boiler but it turned out we just had to remove the white caps from the boiler to properly connect the hot pipe onto the boiler (so embarrassing) and now everything works perfectly! We would strongly recommend aqua taps :)

Odpowiedź od Quel Tap (formerly Aquataps)
Second tap due to moving house
Second tap due to moving house
Brilliant product again and excellent customer service

Odpowiedź od Quel Tap (formerly Aquataps)
Excellent products and excellent…
Excellent products and excellent customer service, very much putting the customer first. Totally recommended.

Odpowiedź od Quel Tap (formerly Aquataps)
Quality product and easy to deal with
AquaTaps were quick to respond, extremely helpful, and resolved my issue straight away. Sean was particularly helpful and made the whole process easy and stress-free. Really impressed with both the quality of the product and the level of customer service. Smooth experience from start to finish – highly recommended.

Odpowiedź od Quel Tap (formerly Aquataps)
Good choice of taps and good…
Good choice of taps and good communication with Company

Odpowiedź od Quel Tap (formerly Aquataps)

Odpowiedź od Quel Tap (formerly Aquataps)
changing to a new filter for cold drinking water
Sean the aquataps agent knew exactly what I was talking about and resolved the issue

Odpowiedź od Quel Tap (formerly Aquataps)

Odpowiedź od Quel Tap (formerly Aquataps)
Aquataps are extrememly well made and…
Aquataps are extrememly well made and easy to install. We have had our digital tap now for over 6 months and we would not be without it. Staff are very helpful and the replacement filter process is easy

Odpowiedź od Quel Tap (formerly Aquataps)
I can't recommend…
unfortunately I feel I can't recommend Aqua taps for 2 reasons. 1. is a design issue, after using the boiling water, the feed (pipe) for the normal cold tap runs through the same feed, so if you use the cold tap after the boiling, you can burn yourself as residue hot water remains in the feed. Other brands I have used have a separate feed for the boiling water to stop this. myself and my wife have burnt ourselves many times. We do not let our children near the tap unless we are there.
2. is our boiler gained a fault just outside of its warranty, upon inspection I found the part I believed to be at fault (sensor) spoke to aqua taps, to see if they could help or if they could sell me the small part required, (they did ask me to try fitting a different part, this did not fix the issues) they could not sell me the sensor but offered me a replacement boiler and as 'good will' reduced this to £199! it appears from other reviews this is standard response & again just outside of warranty. fishy!
I have since found the sensor myself online for £2.50 and repaired the boiler myself.

Odpowiedź od Quel Tap (formerly Aquataps)
The price
The price of the pull out 4 in 1 tap is very reasonable compared to others. The product. The design. The delivery was prompt. 😀
Had to find a plumber, don’t fit in our area. 😟
Price of the CO2 cylinder is high. So won’t use the sparkling water machine. 😩

Odpowiedź od Quel Tap (formerly Aquataps)
We've had great service from this…
We've had great service from this company. From purchase to aftercare help. Great responsive team such as Sean who dealt with our query with care and professionalism.

Odpowiedź od Quel Tap (formerly Aquataps)
Great Company with fantastic after sales care
We brought a 5in1 tap which we love. We had a minor issue which Sean McKean at the company quickly resolved for us. Service is impeccable.

Odpowiedź od Quel Tap (formerly Aquataps)
Great communication with Sean from Aqua…
Great communication with Sean from Aqua Taps team.
My delivery was stolen due to couriers fault. However, a new item was sent to me with no questions asked.
Highly recommend!

Odpowiedź od Quel Tap (formerly Aquataps)

Odpowiedź od Quel Tap (formerly Aquataps)
It's nice not having to try and…
It's nice not having to try and remember the due dates when we're needing a replacement. They're enough things to remember in life. This way is a great help.many thanks.

Odpowiedź od Quel Tap (formerly Aquataps)

Odpowiedź od Quel Tap (formerly Aquataps)
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