I tried to return some products I no…
I tried to return some products I no longer want and the obstacles they place are impossible to meet.
On 20th August they said I could return the items in original package to the US, by 26th August, the cost of doing this which they know is expensive and there is no guarantee it will get there in time, especially with a weekend in the middle of it, so you won’t do it.
They offered a 20% one time refund and keep the goods, which I decided to do after I found out the cost of returning and the restocking fee was going to leave me with less than 50% of the total cost.
When I said I would do so they turned round and said I now can’t have it, because I didn’t say yes at the start.
I call that vindictive and sharp practise, I thought if could work out the pros and cons I would get a choice.
To make matters worse I found I was talking to a robot called Mary AI! Not a human being who can make decisions, but a robot with clear cut instructions, like a flow chart you follow, not a person who you can negotiate with.
This is the way Quasi deals with customers, very sad that this is how companies deal with customers these days.
FYI - I wanted to return the product which made no different to my skin, I told them this and I thought it could be returned in 30 days for a refund and no fuss.
THEY MAKE IT REALLY DIFFICULT AS THEY KNOW IT WILL NOT BE COST EFFECTIVE AND NOT GIVE YOU ENOUGH TIME TO DO SO.
Also beware if you subscribe they don’t give you time to cancel, they tell you only after the dispatch goods that you have the product coming. REMEMBER TO CANCEL IN GOOD TIME!
Since “talking to a robot” it finally said I would get a response from a “real” person, very soon, but of course no-one responded, I am not holding my breath.
Now they have not got my business and taken my money they don’t care. What a horrible company to deal with.
20 sierpnia 2026
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