The dolphin needs more torque when using throttle, also needs faster acceleration, takes too long to come up to speed. The headlight wire is not long enough for proper installation of front rack. So y... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sent two emails regarding shipping and quality of battery. No response. No communication whatsoever. My item was not shipped out until I sent an email regarding tracking. Just an email that the item w... Zobacz więcej
Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct... Zobacz więcej
Reakcja na opinię
3 out of 3 Belugas delivered had minor scratches on the paint (fenders and front fork) Also derailleur hangers bent needing straightened on all 3. Suggest better packaging on those areas and perhaps... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep rowerowy
- również w kategorii:
- Hurtownia rowerów
Napisane przez firmę
Quality is in our name and we build our products with quality parts inside and out. Qualisports E-Bikes are a great investment in yourself and will change the way you feel, and save you time and money. Qualisports E-Bikes are solid, reliable, great looking, stylish, fun, and affordable means of transportation that allow you to embrace the freedom, serenity, and dependability with enough power to take you on treks around the city.
Dane kontaktowe
1150 South Milliken Ave, #1062, CA 91761, ONTARIO, Stany Zjednoczone
- +1 (909) 678-2995
- info@qualisports.us
- qualisports.us
3,6
Średnia
186 recenzji
Zaprasza klientów do wystawiania recenzji
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Nie odpowiedziano na negatywne recenzje
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Inni użytkownicy przeglądali również
The bike is great
The bike is great. I did lack the screws to attach the back red light. I didn't know for sure if I had misplaced them or they weren't there? Either way. I had ordered an extra battery. Asked customer service about size of screws to attach light. All CS did was send me a picture of the screw with a tape measure across it. Now that tells me alot about the size. Could have been nice and sent me replacement screws with the battery.
19 sierpnia 2023
Odpowiedź od Qualisports USA
We appreciate your positive comments about the bike itself. And we apologize for the inconvenience you faced regarding the missing screws to attach the back red light.
Our goal is to ensure that our customers have a seamless experience from start to finish, and we apologize for falling short in this instance. We genuinely appreciate your feedback and will use it to improve our customer service processes and communication.
Quality bike and excellent service
6 października 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Carlos, is one of the best…
Qanlisport representatives are always prompt and courteous, and willing to help in anyway.
12 września 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Customer service is prompt when you…
Customer service is prompt when you have an issue.
Very helpful
Bought the Beluga
Love just peddling, awesome, Cadillac of bikes.
18 września 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Arrived quickly
Arrived quickly. Was easy to complete the set-up. I have been riding 3 times a week and am pleased. One of my reasons for purchasing the bike is its weight. As an over 70 year old, this was important to me. Folding and lifting the bike in to my car is a breeze.
5 września 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Love the bike
Love the bike, great quality beautiful black paint. Real human support was easy to obtain. Company willing to support and help with my trouble. Will consider purchasing two more for family members in the future (after they sell eS ooters) and highly these recommend these bikes.
25 sierpnia 2023
Odpowiedź od Qualisports USA
Thank you for your feedback on our product and your support for our service. If you have any questions or require any assistance, please do not hesitate to contact us and we will do our best to respond to your needs and address any issues.
We look forward to providing you and your family with more products and services in the future to meet your needs.
I try to add my apt# to address before…
I try to add my apt# to address before the item was shipped and I didn’t have an option, therefore my package took longer to get to me.
11 sierpnia 2023
Odpowiedź od Qualisports USA
Our goal is to ensure that all orders are processed and shipped in a timely and efficient manner, but I understand that there may sometimes be unexpected delays.
Please know that we always strive to provide the best possible service to all of our customers, and we will take your feedback into consideration to improve our processes and procedures. If you have any further questions or concerns, please don't hesitate to reach out to us again.
Makes bike riding effortless
We bought a Dolphin from a local person and really enjoyed using it. My husband wanted the dual battery so purchased directly from Qualisports with the anniversary sale discount.
17 sierpnia 2023
Odpowiedź od Qualisports USA
Thanks for the 5-star review! We're glad you're loving your Dolphin e-bike and took advantage of our anniversary sale for the dual battery. Enjoy your rides, and feel free to contact us if you need anything. Happy cycling! 🚴♂️🐬
Excellent assistance
My controller monitor screen went out and with the help of a Qualisports representative named K helped me to order new parts and informed me how to properly install them. Excellent assistance, quick response and reliable communications.
25 lipca 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer. Your feedback helps us to improve service and products for everyone! We are here for you anytime!
They resolved the issue I had.
28 czerwca 2023
Odpowiedź od Qualisports USA
Thank you for the five-star review and for choosing Qualisports for your folding electric bike needs. If you ever have any questions or concerns, please don't hesitate to reach out to us.
Amazing bike and customer service
Absolutely stellar customer service. A brake caliper broke on my Volador and they paid to have a local shop repair it as well as paid for the parts. Easily the nicest bike I’ve owned, and really amazing that they have the customer service to back up their product. Highly recommended.
14 lipca 2023
Opinia niezależna
Odpowiedź od Qualisports USA
Thank you for taking the time to share your positive experience with us. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Outstanding service and I love the…
Outstanding service and I love the dolphin plus. Not much more to it
29 czerwca 2023
Odpowiedź od Qualisports USA
Thank you for the five-star review and for choosing Qualisports for your folding electric bike needs. If you ever have any questions or concerns, please don't hesitate to reach out to us.
Prompt delivery
I received my bike promptly. I gave this only 4 stars because there are no instructions with the screws and parts that need to be attached (fenders, reflctor, light). I ordered a basket and back rack which showed up the next day. I originally ordered the wrong basket and emailed them, they responded quickly and exchanged it for the correct basket. Also no instructions on how or which screws to use for basket/rack install. The cable to the front light did not reach the front of the basket and I had to look at videos that someone posted on the facebook group on how to pull out a few more inches of cable to make it reach. The back rack was delivered with a big scratch in the aluminum. I have sent an email to Qualisports support and have not had a comment back on that yet but it has only been one day. They were quick to respond to my first request so I expect the same. I like the bike very much and it seems solid and works correctly with the minimal use so far.
25 czerwca 2023
Odpowiedź od Qualisports USA
Thank you for taking the time to provide feedback on your recent purchase. We are glad to hear that you received your bike promptly and that you like it so far.
We apologize for any confusion or inconvenience caused by the lack of instructions for the screws and parts that need to be attached. We will certainly take your feedback into consideration and work to provide clearer instructions in the future.
My bike battery was not responding
My bike battery was not responding, I sent it back and they reviewed, repaired it and returned it in a reasonable time frame. All shipping costs were covered and email correspondence was excellent. I love the bike.
24 czerwca 2023
Opinia niezależna
Odpowiedź od Qualisports USA
Thank you for the five-star review and for choosing Qualisports for your folding electric bike needs. If you ever have any questions or concerns, please don't hesitate to reach out to us.
Great customer service
Customer service responds quickly and efficiently. This is the 2nd time I've contacted them and each time a quick and very satisfactory solution has been found. I've been driving a Dolphin for 3 years now, commuting almost every day, and I'm very happy with it.
21 czerwca 2023
Opinia niezależna
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review!
We're delighted to know that our bike has become an essential part of your daily routine. It's fantastic to see that they're meeting your needs. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Support is decent
Overall, the support is usually pretty helpful, but their english can be broken at times which makes things a little harder than they need to be. Other than that, I haven't experienced too many problems.
20 czerwca 2023
Opinia niezależna
Odpowiedź od Qualisports USA
Thank you very much for your feedback. We are glad to hear that our support team was able to provide helpful service.
We value our customers' experience greatly, so we will be focusing on improving our team's language training to enhance our communication skills.
Additionally, if you need any assistance or have any further feedback in the future, please don't hesitate to reach out to us. We will continue to provide you with the highest quality service.
Excellent product and service.
2 czerwca 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Excellent
Excellent, responsive customer service. I asked about switching out a rear cassette on my bike purchased a few years ago, and the Qualisports rep helped me find a suitable replacement (with only a sentence or two recommending that I buy a new upgraded model). The product is also excellent, I've had a great time zipping around Seattle's hills and the folding frame fits easily in a car trunk.
2 czerwca 2023
Opinia niezależna
Odpowiedź od Qualisports USA
Thank you for your support and feedback on Qualisports! We are thrilled to have provided you with excellent products and services, and have helped you solve the issue with replacing the rear cassette. We hope you continue to enjoy your rides around Seattle, and please don't hesitate to contact us anytime for continued support.
Making things right.
10 maja 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Got a rear rack and seat post locks for our Dolphins 😁
My order shipped from California the next day. Before ordering I emailed customer support to confirm if those were the correct parts for our 36v Dolphins, and to enquire if everything was currently in stock stateside. Thanks Rio!
Installation was fairly simple with the YouTube Videos. The one piece welded aluminum rack actually aligned with the top holes on the chainstays, not the bottom holes as stated in the video. I’m not using fenders on my bike, so I can’t say if that would matter. The locking seat post clamp is all anodized aluminum, a very nice precision part.
I am very impressed with the engineering, component selection, and overall build quality of the Qualisports Dolphin. It’s designed to be light, but the ride feels solid and stable. The adjustable handlebar height is a big plus. The bike is comfortable and fun to ride. Lighter IS better. 👍
7 maja 2023
Odpowiedź od Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Doświadczenie Trustpilot
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