puptexshop.com Recenzje 

I ordered a dog interactive toy which was supposed to be very robust with double stitching and tough fabric and with a robust squeaker.
I got a soft toy - a normal goose toy which is not suitable for a dog
Puptex say it's what they send to everyone - so their advertisement and website is extremely misleading and the value of the item is considerably less than the supposedly discounted £18 I paid for it.
They are refusing to send me a reply label or refund.
I am completely disgusted with their customer service or approach

Terrible, toy not suitable for dogs and looks nothing like the picture on the site

Good experience with PupTexShop. The “Groovy Gecko” toy arrived safely, in nice packaging, and my two medium-sized dogs both play with it.

As a first-time buyer, I was excited by the design of the “Bouncing Piggy” toy at PupTexShop. The order process was clear and the website describes the mission nicely. The toy arrived and my Labrador did get some fun out of it. However: the battery compartment is a bit exposed (which I noticed after a few sessions), and the bounce mechanism isn’t as robust as the marketing implied. I wouldn’t say it’s a complete failure, but for the price I expected stronger build quality and faster delivery. Good for moderate use, but if your dog is a heavy-chewer I’d be cautious.

I ordered the “Crawling Crab” interactive dog toy for my 10 kg beagle. The shipping took a little longer than quoted (about 12 days instead of the 5-7 days shown), which was a minor annoyance. On arrival: the toy worked, and my dog enjoys chasing it around, but the material feels thinner than I expected and already shows wear at the seams after a week. Customer service responded when I emailed, but the fix they suggested (sending a replacement piece) hasn’t yet been sent. So: average experience. Decent product, but shipping and durability leave something to be desired.

I ordered an item in early September and it arrived a few weeks later, the package was left on my front doorstep (not at my request) and subsequently it was stolen before I got home. I’ve been trying for nearly 6 weeks to get either a refund or another one sent to me and I keep being told that it isn’t their issue. The customer service has been so poor and I would not recommend this brand to anyone.

The pig was made so cheaply my 3 month old puppy destroyed it in under 30 min of me putting it on the floor it’s not durable at all and refused to give me a refund after it took way over a month to even ship it to me

Don’t buy. Advertised as delivery to UK 3-5 days. Took 3 weeks and the item was rubbish. We ordered the otter. It does move and ‘snore’ but the toy itself is really terrible quality.

Pups can get to the batteries: no encasing so very dangerous. The item is not fluffy enough for them to rest on (which was a part of its purpose) and the snoring is so loud it frightened our dog to go near it. The size, a little bigger than an adult hand.

Don’t waste your money. Really poor.

Awful company. The item received was not what I ordered. I ordered a usb chargeable breathing otter, and was sent a super cheap battery version that didn't even turn on. Completely useless product. When I raised this they asked for a video of the product which I promptly sent. They then ghosted me and I had to go through my bank to get my money returned.

Bought a bouncing pig. Wouldn’t charge. Cables and ports cheap and loose, had to hold for the charging to even begin- like I have time to do that for 2 hours!
Charging light went off after 5 seconds. Complete waste of money.

Bought a bouncing pig. Wouldn’t charge. Cables and ports cheap and loose. Charging light went off after 5 seconds. Complete waste of money. This company should be shut down. Disgusting

Should have read the reviews first . Another POS product made in China . Didn’t last 5 min b4 the zipper broke .

This is a scam. You will not receive your order. I ordered 22 March and when I enquire, I receive a very quick apology email but NO ITEMS. Do not waste your money and be fooled.

AVOID AVOID AVOID. Unfortunately I am in the same situation as most people who have left a review. Awful company. I purchased a bouncy piggy toy that was faulty. After a response to saying we are sorting out a replacement. I have heard nothing back. Do not buy from this charlatan's.

In mid-November I ordered a Breathing Otter Toy for my dog’d separation anxiety. It took over a month to receive. The product was not the model that I ordered, and it did not function. It is now mid January. After more than five messages, including sending a video of the problem, their customer service has not replied to my request to remedy the situation. The one response said I’ll talk to our returns department. This is honestly the worst situation I have ever encountered In terms of addressing a purchase problem. I am sharing my experience here to prevent others from experiencing the same waste of time, energy and money.

Terrible product and even worse customer service!
I only wish I’d done my research before purchasing Puptex’s pig toy. It lasted less than 5 mins, and a piece of the plastic snapped off, and had to be removed from my pets mouth. Not only that but the electrical components were easily exposed, causing a risk to my pet.
Following this I emailed the company, and have received no reply to my recent email. The last time I’m enticed into making a purchase via an ad on TikTok.

Bought the lobster. It moved a couple of times then the charge seemed to run out despite me fully charging it for Christmas Day. The material lasted less than 5mins before being pulled apart. Nice idea but I wouldn't waste your money as I have

Bought a bouncing pig. It is now Christmas morning and the pig lasted less than 5 minutes. My Yorkshire terrier shook it and the material ripped absolutely useless.

This is a scam it’s sent to the Russian federation then shows item delivered tells you to contact shipper no shipper identified SCAM

Powder is unhandy and stinks! Most of all it my made dogs problems worse! Not nice client service as well!