Prosper Home Loans Recenzje 

127
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Outstanding service from Paul and the team at Prosper. Mortgage in principle within a couple of ours and full mortgage offer with our solicitor within 6 days of initial contact (including a weekend!).... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having been totally and utterly let down by an independent financial advisors based in Hailsham, East Sussex, we were recommended to Prosper by a local estate agent. We spoke to them at 14:30 on a Fr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Sam Nash was amazing,very professional from start to finish.As first time buyers we had very little knowledge of how things worked and the process but Sam guided us from day one until the end.Her po... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ellie, Ethan and Paul are exceptional, they go above and beyond. Not only did they find us the best rate going and provide quick advice (relevant to our individual situation), but they continued to ch... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Pośrednik kredytów hipotecznych
  2. Pośrednik finansowy
  3. Agencja ubezpieczeniowa
  4. Prawnik
  5. Agencja ubezpieczeń na życie
  6. Konsultant ds. nieruchomości

Napisane przez firmę

Prosper Home Loans is an independent Mortgage Broker with whole of market access. This enables our clients to be offered the best possible deals with exclusive rates via our mortgage clubs. With years of experience and great customer service, we will help you find the best possible deal for your circumstances. We make it happen so give us a call.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

127 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(127)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

Napisz recenzję
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Oceniono na 5 z 5

Thanks Prosper Home Loans for arranging…

Thanks Prosper Home Loans for arranging my remortgage.
The process was efficient and well managed by the friendly and professional team.
The online portal kept me up to date and informed at all times from the beginning to the end of the process.
The team were always available at the end of the phone for any queries.
I would highly recommend Prosper Home to others
Thank you

8 lutego 2022
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Thank you so much for you great review and feedback. We look forward to working with you in the future. Kind regards Paul from Prosper Team

Oceniono na 5 z 5

Excellent, efficient service

Excellent, quick and efficient service. Paul found us a great deal and with Ellie they processed our application very quickly and efficiently. We are really pleased with the outcome and will definitely use Prosper again.

2 lutego 2022
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear William, We really appreciate your feedback and we are happy that you found us quick and responsive. We look forward to working with you in the future. Kind Regards Paul from Prosper Team

Oceniono na 1 z 5

Extremely disappointed

I got introduced to Prosper through an agent, by then they had a lender willing to onboard me and we agreed to work together. The lender then pulled out (which is always a risk) and things started getting downhill from there.

Manish (and Gill) -do not normally use names in my reviews but I feel like it is necessary in this case- sent me an email saying they were looking for another potential lender and ever since have disappeared. Did not return my calls nor replied to my emails. When we first met over the phone, I had specifically asked them to be communicative in case anything goes wrong as I did not want to be in a situation where I do not have a mortgage offer when the completion times comes. I assumed they were still looking for potential lenders after the initial one pulled out, sent another e-mail when eventually the completion statement came through, have not received a response either. They basically could not give me a call (or send me an email at least) saying they could not find a lender and I should try to find another solutuon. I eventuaslly was without any mortgage offers at completion time where my 35% deposit for the flat was at risk. I asked a friend of mine to bail me out with cash eventually which was very lucky.

I found the hiding/irresponsivenes very poor in terms of behaviour and treated it as misconduct on my end. I do not expect a guaranteed offer from any broker however expect respect and integrity. (which they clearly were lacking)

Reply to Paul: Thanks for the update Paul. Just a small note; no they did not inform me about the lender pulling out in fact, I had a refund from the lender to my account all of a sudden and realised there was something going on, asked Manish what was happening and then found out, not that they informed me....I am also fully aware there is not mortgage guarantee, that is not what I criticised as you probably realised. Best

27 stycznia 2022
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Ayesha, I am so sorry you have had a bad experience with Manish on your potential mortgage. Sometimes we can not always get a mortgage for everyone as criteria, property type, credit history and income can impact on a lenders decision. I believe you were informed that the lender declined the application however I believe Manish and Gill should have updated you more when they were trying to see what other options were available. I have spoken with Manish and Gill, and made it clear that it is important that ALL clients are informed and kept up to date during the process and even when the decision is negative, and we are trying to resource an alternative lender or deal you should have been kept informed of exactly what we are trying to do and time frames. This is not the usual experience a client has with a mortgage advisor who works with Prosper. All I can do is apoligise on behalf of Manish and Gill and Prosper Home Loans. If you require any assistance in the future I would like to offer my services to see if we can rectify the bad experience you have had. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

Paul and Ellie have been absolutely…

Paul and Ellie have been absolutely amazing after being let down by another lender. Told them I need a mortgage sorted ASAP and they sorted me out within the month, would’ve been less but had Christmas break. Would recommend to anyone looking for a mortgage! Great job

20 stycznia 2022
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Abbey, We really appreciate your great review and I am so glad we managed to get this sorted for you. If I remeber right we spoke just before Christmas and you were meant to have exchanged and we managed to get you mortgage offer within a couple of weeks and you actually completed and moved in to your new home within a month. That was great work, from Prosper Team, from you, the lender and the solicitors. Between us all we all made it happen. Enjoy your new home and we look forward to working with you in the future. Kind Regards Paul from Prosper

Oceniono na 5 z 5

Thank you Prosper.

I would like to thank Paul and his colleagues at Prosper Home Loans for all their hard work in securing our mortgage and making us feel both relaxed and confident that our new house purchase was being dealt with by a professional and conscientious team. I would have no hesitation in recommending them to all my friends and family.

15 stycznia 2022
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Dean, thank you for your kind review. We are so pleased that you are happy with our service and have found your dream home. We look forward to working with you in the future. Kind regards Paul and the Prosper Team

Oceniono na 5 z 5

Thank you Fred at Prosper Home Loans…

Thank you Fred at Prosper Home Loans for fantastic and professional service and for finding us a great mortgage deal that was so much less than what we were paying. I stumbled on P H Loans by pure chance after questioning the mortgage in principal and fees from another broker found on line. I'm so glad I went with my gut feeling. Thank you again Fred for all your help which will always be appreciated. The reviews for this company just says what a great company they truly are and so open and transparent and fees are just so reasonable. 5* service. MH

22 października 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Marie, Thank you so much for your lovely review. I have passed this on to Fred and we appreciate your feedback as this helps other customers make a decision about the service we offer. We look forward to working with you in the future. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

Mortgage application with ashley

I obtained my mortgage through Ashley who was just incredible. He picked up where another broker failed and literally turned everything around! He successfully secured my mortgage within a good time frame, as well as making sure I was getting the best deal, meaning he switched lenders, so it was right for me, rather than what was quickest for him. I would 100% recommend Ashley and his team to anyone. He's professional, knowledgeable and confident in his ability. When your applying for something like a mortgage, you really do need the right and best people around you! I'm so glad I was introduced to Ashley!

19 października 2021
Opinia niezależna
Oceniono na 5 z 5

Highly recommend

Highly recommend.
Quality service from first contact to completing.
Knowledgeable and professional, always working for the best outcome

13 października 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Loui, Thank you for your kind review. We really appreciate your feedback. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

Amazing Service from Sam Nash!!!

I cannot recommend Sam Nash highly enough! She is super professional, friendly and helpful. Sam made a daunting process very straightforward and there was instant trust and a feeling that you were getting her honest opinions regarding different options rather than a sales pitch. Close to completion we had a few problems getting things over the line and although we had already paid Prosper Homes and finished with getting the loan in place. Sam stepped in to push the mortgage Lender and helped us when we were starting to feel that we were never going to complete. Thank you Sam you provided us with an outstanding service!

2 października 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Thank you so much for your kind and great review. I will pass this on to Sam. We really appreciate your feedback as this helps us to maintain the best standards for all our advisors within Prosper Home Loans. On behalf of Sam and Prosper we appreciate your business and look forward to working with you in the future. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

These guys are the best I’ve ever come…

These guys are the best I’ve ever come across. Not only are they superb at customer service, and not only do they deliver, but as an expert in financial services myself, I cannot fault them. Great people, great business, superb outcomes for their clients. Trust them 1000%. A rarity in today’s climate 🔥

1 października 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Jane, thank you for the great review and continued business. We are so happy you find our service and customer service excellent. Kind regards Paul from Prosper Team

Oceniono na 5 z 5

THANKYOU

A huge thankyou to Prosper for helping me get my mortgage. Paul, Ethan and Ellie were absolutely amazing every step of the way!

9 września 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Louise, thank you for your great review. I hope you enjoy your new home and we look forward to working with you in the future. Kind regards Paul and the Prosper Team

Oceniono na 5 z 5

I am very happy

I am very happy , a long-awaited dream has come true.I had a pleasure to collaborate with a professional team who really know their job.I want to thank with all my heart the Prosper Home team.And especially Paul MacMath,who supported me and help me all this way.I am really very satisfied that I had such a good team with me in the most important period of my life.They did a really great job.I wish you best of luck. I recommend with confidence.

15 sierpnia 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Dan, what a lovely review. I really appreciate your fantastic comments and really appreciate your feedback. We look forward to working with you in the future. Kind regards Paul from Prosper Team

Oceniono na 5 z 5

Big Thanks to whole team ,especially to…

Big Thanks to whole team ,especially to Paul MacMath.Is absolutely wonderful and easy to work with them.He never made me feel uncomfortable and helped me every step of the way!It’s like having a friend on the inside that is working for you.Great environment,professional,experienced and nice people.Highly recomend.

11 sierpnia 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Wow, thank you so much for a lovely review. It has been a pleasure working with you and we look forward to working with you, family and friends in the future. Its time to open that Champagne now. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

Sam has been absolutely amazing…

Sam has been absolutely amazing throughout.
No question was too big or too small & everything we was concerned about she knew the answer too.
I would 100% recommend her to anyone without a doubt!!

30 lipca 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Jenna, thank you for your great review. I will pass your comments on to Sam. We look forward to working with you in the future. Kind regards Paul from Prosper Team

Oceniono na 5 z 5

Samantha helped us secure a mortgage…

Samantha helped us secure a mortgage for Park Lane Finchley development in Eastbourne..
She is professional and helpful goes over and beyond to help in getting information and putting the right things in place..with a lot of efficacy and a smile to go along.. we had our application rejected twice but Samanrha found us yet another provider who approved our application she handled all the complex paperwork and even assisted in securing plan insurances for the houses...Honestly words cannot express how helpful and easy it was working with her...she is a star

23 lipca 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Sylvia, Thank you so such a lovely and positive review. I will pass this on to Samantha and we are really happy you hade such a great experience with her. We look forward to working with you in the future. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

Successful re-mortgage

I approached Prosper as I was not getting the responses I wanted regarding a re-mortgage from the high street banks or larger mortgage brokers - and glad I did. Paul McMath handled my re-mortgage, listened to my (slightly complex) situation, and very quickly came up with some competitive options, and guided me through the process to complete. He was very responsive by phone and email and overall the process was rather straightforward. I would use Prosper again, certainly.

18 lipca 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Laurence, thank you for such a great informative review. We really appreciate your feedback and we look forward to working with you in the future. Kind regards Paul from Prosper Team

Oceniono na 5 z 5

Thank you Sam!

Sam Nash was absolutely fantastic from start to finish during my house move. She explained everything in such great detail so I could fully understand my mortgage options. I couldn’t recommend Sam enough she is amazing! Thank you so much for all of your help!

15 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Amazing …

Sam Nash was amazing,very professional from start to finish.As first time buyers we had very little knowledge of how things worked and the process but Sam guided us from day one until the end.Her positivity certainly put us at ease and made the process as stress free as possible.Thank you Sam for helping us move into our beautiful home.

Lynsay & Clemi

15 lipca 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Lynsay and Clemi, thank you for your great review from Sam Nash. I will pass your great feedback and comments onto Sam. We look forward to working with you in the future. Kind regards
Paul from Prosper Team

Oceniono na 5 z 5

Sam Nash was outstanding from the start…

Sam Nash was outstanding from the start of the process to the end. From minute one, she was informative, attentive and totally understanding of a variety of different circumstances. It is safe to say, I could not have managed to buy a house without Sam!

13 lipca 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Joe, Thank you for your great review. I will forward your comments on to Sam. We are so pleased you are happy with her advice and help and we look forward to working with you in the future. Kind Regards Paul from Prosper Team

Oceniono na 5 z 5

Excellent mortgage advisor

Sam has been a great help to me and my family. From the first day we met her she has been proactive in helping us find the right mortgage (including help to buy) and insurance. As first time buyers there was lots we were unsure about but Sam explained everything in a very clear, concise, professional and friendly manner - no question was too big or small. Overall the process of purchasing our property was very smooth and a large part of that was because of Sam.

11 lipca 2021
Opinia niezależna
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Odpowiedź od Prosper Home Loans

Dear Tom, Thank you for your great review. I have forwarded your comments to Sam and she is really happy you was happy with her service. We look forward to working with you in the future. Kind Regards Paul from Prosper Team

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