AVOID, AVOID, AVOID
This was a terrible experience! I ordered my custom lanyards weeks in advance for a themed 40th Birthday party. I even called after placing my order to make sure everything was ok, / ensure everything would run smoothly. I spoke to chris - the owner, and was reassured, and felt confident that this was '1 less thing to worry about'. I paid for the express service just to make sure i got my stuff ahead of time.
a day later, i got a proof, where its clear to see that they hadn't read the form data - it didn't contain any of the text that id specified - only 1 of the 2 images uploaded (confirmed, uploaded) repeated around the lanyard. I rejected this, and literally coppied and pasted the instructions into the information box. 2 days passed, and i hadnt recieved an updated proof, so i chased a few times.
with a week to spare they left me high and dry because they said there was an issue with the images, so for time i said thats fine - take the images off, and it can be text only. Chris then responded saying unfortunately they would need to refund me - clearly this was nothing to do with the images.
Chris (the owner) comes across friendly on the phone, but he is extremely unhelpful, and dishonest - there were several times when there were 'phone issues' whenever i called up. He seems to be in over his head ( he manages/ is the 1 person switchboard for multiple promo merchandise companies). He overpromises and under delivers, and it almost messed up my cousins 40th. there was zero remorse, and zero attempt to relsolve any 'supposed issue'. i even ended up having to chase the refund.
I resorted to finding another lanyard company, and it was smoooth sailing. the whole process, complete in 4 days - no delayed responses, no broken promises, no sporadic 'phone issues'.
Avoid!