Proactive Despatch Recenzje 

156
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers he... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a ho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Przesyłki kurierskie

Napisane przez firmę

Proactive Despatch Champions of Customer Service At Proactive Despatch, we view ourselves as a customer service business first and courier company second. If we get the service right everything else falls into place. We want to challenge the image of the courier industry and have a positive effect on peoples experiences using same day courier services. At Proactive Despatch we provide; 1. Proactive Communication - Honest and accurate communication is at the heart of everything we do. We will keep you informed every step of the way so that you can keep your customer/engineers onwardly informed. We aim to provide you piece of mind that your deliveries are being looked after and if there is any issue we will let you know immediately. 2. Quick Response - We understand that your world moves at a fast pace. We work extremely hard to be able to offer collection within 60 mins. 3. Great Availability - We have access to a large fleet of Transits and Small vans spread across the North West and Midlands. 4. Professional Couriers - We go to great lengths to ensure we work with only the best, most professional couriers who will represent us and you in the absolute best light in front of your customer. 6. Delivery Notification - To give you piece of mind and free up your head space, we will email you a notification of the delivery time and recipient signature. Our courier will obtain signatures, times and description of goods at both collection and delivery on a POD note which is available to you on request for up to 2 years. 7. Competitive Rates - You will have the benefit of competitive rates without compromising our high standard of service.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

156 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(156)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great company

Great company, highly recommend!

4 listopada 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thanks for the kind words :)

Oceniono na 5 z 5

Top service as always from Proactive…

Top service as always from Proactive Despatch, urgent request sent at 1:30pm on a Friday(!) and all arranged, collected and delivered by 3:50pm. Amazing service and communication.

Always a pleasure to deal with Proactive.

4 listopada 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Joe thank you for the kind review. We work really hard to offer swift collection every day of the week and especially Fridays as they can be more challenging due to the motorways being busier and many businesses closing earlier. Fortunately, we have a great team and a great bunch of couriers who really help us acheive this. It makes it all the more rewarding to know it is appreciated. Thanks again Joe :)

Oceniono na 5 z 5

Professional & personal…

Professional and yet very personal experience from start to finish. Great attention to detail throughout. Really impressed and an absolute pleasure to work with Abi and the team

27 października 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Mark, thank you for your kind words and your custom. We love happy customer and its really nice to get positive feedback about our team members. I will be sure to let Abi know you mentioned her she will be thrilled.

Oceniono na 5 z 5

Outstanding service

Prompt, professional & friendly. Excellent customer service and always "deliver" as promised. Fantastic team who will take the headache out of despatch problems and strive to find you the right solution. Keep doing what you are doing Guys...

20 października 2022
Opinia niezależna
Oceniono na 5 z 5

Wonderful service again

At very short notice again I needed to arrange a collection from Leicester to go to Penzance!

Contacted Ross and Paul with a day to spare and had a quote and confirmation within an hour that this was a go ahead.

Just had a confirmed email saying the goods have been signed for and delivered, can't ask for a better service than that.

Proactive Despatch are highly recommended and our paths will cross again 😁👍😁

Ross, thank you for sorting.

13 października 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thanks for taking the time to leave the review Martin. We are always here when you needs us. Thanks for the business and we look forward to helping you again soon

Oceniono na 5 z 5

Fantastic customer service …

Fantastic customer service from start to finish . A can do attitude and very personal approach . Would highly recommend .

5 października 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thank you Judith for the kind review and recommendation. We love to help you whenever we are needed :)

Oceniono na 5 z 5

Outstanding Company!

Every interaction we have ever had with Pro-Active has been consistently timely, and polite and caters to your needs.
They are a great company with outstanding customer service.
I would recommend them to anyone!

1 września 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Eleanor, thank you for your kind words and for taking the time to leave a review. You have been a customer of ours for many many years! So it is great to know after all this time the team are still serving you well. Thank you for your customer and I hope to serve you for many more years to come :)

Oceniono na 5 z 5

Excellent Company All Round

We have used Proactive Despatch for over several years now and not moved to any other External courier company simply because of the service they give. There is Excellent communication from start to finish from initially sending an E-Mail regarding a quote you also get a rapid response from the Customer Service team. The drivers always turn up on time when quoted and deliver the products within the given timetable required. You get confirmation E-Mails when they have collected and also when they have delivered so no chasing up with the customers. I will definitely give this company 5/5 for their A Star service all round.

15 września 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Andy, Thanks you for the feedback and your valued custome over the years we have worked together. We view ourselves as an extension of your team and it's always a pleasure to work on your behalf. Long may our relationship continue :)

Oceniono na 5 z 5

Great company!

Paul Hopkins came in to our branch and he was so friendly and talked me through how they work and what we would be looking at for prices. He was very informative. Have since used their service for a next day pick up and delivery and could not fault them at all. All timings were perfect. I even got a courtesy call the next day to ask how it all went. I couldn't ask for a more efficient and friendly service. I would definitely recommend using them.

13 września 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Sarah thank you for the kind comments. Paul is indeed a great guy. I am lucky to work with a great team of people who genuinely care about our customers and the service we give. I hope we can serve you for many years to come and be assured we are always focussed on providing a high standard of service with conistency :)

Oceniono na 5 z 5

Proactive Despatch

We have used Proactive Despatch quite a bit recently and every job has run smoothly, prices are always quick and timescales met. the notifications for when the vehicles arrive at pick up and delivery sites are a bonus. look forward to working with them more in the future.

14 września 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Paul thank you for the kind feedback. Be assured we are always focussed on delivering the same service whether its the first job or 1000th job :)

Oceniono na 5 z 5

I was in need of a van desperately on…

I was in need of a van desperately on the morning of the 07/09/2022. I rang at half 7 and had a van by half 8. Fantastic from start to finish!

7 września 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thanks for taking the time to leave us a review Jamie much appreciated

Oceniono na 4 z 5

It's all a bit ZZ Top!

They pick up the phone when you ring. No automated service - that in itself is a great start.
Never had an issue with any job booked to date, would recommend.
Also, we all think Ross should have an evening job in a ZZ Top tribute band - he's made for it!
Dave
FTNW Ltd Chester.

16 sierpnia 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thanks for the kind words Dave an dyour repeat custom. And yes Ross definately has a fall back plan should logistics not work out :)

Oceniono na 5 z 5

First time using Proactive Despatch

This is the first time I have used Proactive and I have been extremely impressed by the whole procedure. Paul and Ross have been a pleasure to deal with and the communication all the way through has been superb.

Even after an issue at the delivery address with the item being too big they have agreed to divert to a location of our choice with no hesitation despite being later on a Friday afternoon.

I would highly recommend this company to anyone who are looking for a looking for a courier service.

Martin.

5 sierpnia 2022
Opinia niezależna
Logo Proactive Despatch

Odpowiedź od Proactive Despatch

Thank you for your kind words Dave. We are blessed with a great team but also we work tremendously hard to work with the right couriers who are happy to help. The key for us is consistency and our goal is to serve you well every time you put your trust in us.

Oceniono na 5 z 5

Our first choice every time!

Proactive Despatch have been our number one go to for dedicated same day couriers for a few years now. Their service is second to none, be it communication, driver presentation, time keeping - you name it. They have never let us down and are honest about what is achievable from the word go. Proactive are continually going above and beyond to help us and improve what they offer to us, and this is then reflected in our service to our clients which is invaluable for a business. We see Paul and his team an extension of our team these days, and we wouldn't have it any other way!

11 lipca 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Gareth. What a wonderful review. We really appreciate you taking the time to leave the feedback. We will always be honest about what we can and cannot acheive as we would sooner miss out on a job and keep your trust as opposed to over promising and under delivering. We love serving you guys. Thanks for all the business you are kind enough to put our way.

Oceniono na 5 z 5

By a country mile the best courier…

By a country mile the best courier partner we have used. Communication is quick, collections are prompt, service is flawless...all qualities that give us confidence outsourcing our transportation requirements. Exactly what you need! :)

27 czerwca 2022
Opinia niezależna
Logo Proactive Despatch

Odpowiedź od Proactive Despatch

Thank you for the really kind words Dan. It is great to work with great companies like yourselves who make the job easy for us. Your custom is always very much appreciated.

Oceniono na 5 z 5

Fast service, great support

We run a business that provides last minute support to our customers around the UK. This means that our kit needs to be transported to different places at the last minute. There are complications and it is rushed. Hollie and the team provide a quick response and go the extra mile on all of our jobs, regardless of the time of day, size of the job or of the complications that arise.On Friday just gone our customer was not ready for the delivery. Rather than this being an issue, Hollie and the driver were helpful, professional and an asset to your business. Thank you!

27 czerwca 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thank you for the Kind words Mark, Hollie will be made up and I will pass your comments onto the driver. The team work really hard to help solve our customers problems, like swans on a lake with feet kicking furiously beneath the surface. So this kind of feedback is really rewarding and makes it all worth while. :)

Oceniono na 5 z 5

Brilliant courier service

I've used Proactive Despatch to book couriers for a number of months and they are extremely reliable. The team are so friendly and helpful, if you need couriers in the Manchester area definitely use them!

10 czerwca 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Wow what lovely things to say, thanks very much

Oceniono na 5 z 5

Well done Proactive Despatch!

Valve Center began using Proactive Despatch in 2016. The fact that we are still using their service to this day speaks volumes. They provide a reliable service, great communication and at a great price!
Their consistant level of service enables us to confidently assure our customers that they will receive the goods when expected.

31 maja 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

Thank you for your kind review Ian. Always a pleasure to serve you :)

Oceniono na 5 z 5

Excellent communication from start to…

Excellent communication from start to finish, kind and friendly staff, definitely one
Of the better companies in the industry. A⭐️

23 maja 2022
Opinia niezależna
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Odpowiedź od Proactive Despatch

We really appreciate your kind comments :)

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