Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers he... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is... Zobacz więcej
Reakcja na opinię
Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a ho... Zobacz więcej
Reakcja na opinię
We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Proactive Despatch Champions of Customer Service At Proactive Despatch, we view ourselves as a customer service business first and courier company second. If we get the service right everything else falls into place. We want to challenge the image of the courier industry and have a positive effect on peoples experiences using same day courier services. At Proactive Despatch we provide; 1. Proactive Communication - Honest and accurate communication is at the heart of everything we do. We will keep you informed every step of the way so that you can keep your customer/engineers onwardly informed. We aim to provide you piece of mind that your deliveries are being looked after and if there is any issue we will let you know immediately. 2. Quick Response - We understand that your world moves at a fast pace. We work extremely hard to be able to offer collection within 60 mins. 3. Great Availability - We have access to a large fleet of Transits and Small vans spread across the North West and Midlands. 4. Professional Couriers - We go to great lengths to ensure we work with only the best, most professional couriers who will represent us and you in the absolute best light in front of your customer. 6. Delivery Notification - To give you piece of mind and free up your head space, we will email you a notification of the delivery time and recipient signature. Our courier will obtain signatures, times and description of goods at both collection and delivery on a POD note which is available to you on request for up to 2 years. 7. Competitive Rates - You will have the benefit of competitive rates without compromising our high standard of service.
Dane kontaktowe
Foundry House, Waterside Lane, WA8 8UD, Widnes, Zjednoczone Królestwo
- 0333 003 0022
- Bookings@proactivedespatch.com
- proactivedespatch.com
4,9
Doskonała
156 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Top Job
Amazing service from start to finish.....A seamless process.
Roy & Ross were so professional and helpful. Can't recommend these guys highly enough.
Cheers, Phil
6 listopada 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Hi Phil,
We put real focus on trying to make the process as frictionless as possible for our customers - I'm really pleased to see you felt that!
Roy & Ross are extremely pleased to see your comments.
We hope to hear from you again soon!
Honestly can't thank this company…
Honestly can't thank this company enough,I had a nightmare getting a product to a customer and they needed it urgently, Francesca was amazing and helped me with every step of the way,she kept me updated throughout,the driver even came in on his day off to do this job,so it shows how staff think highly of the company. I have used them quite a few times now and they have been great!
27 października 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Hi Hayley,
Thank you so much for your kind feedback, it really means a lot.
Fran is over the moon with your comments regarding her hard work.
It goes without saying, we can't wait to assist next time you need us!
Polite
Polite, friendly staff and always keen to help. Very prompt responses and service. Definitely recommended.
13 października 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Thank you for your kind words Lesley,
The team are thrilled with your feedback on them!
We hope to hear from you soon :)
They will make it Happen !
Such a great company to deal with they are quick at responding to Jobs good on price they keep you updated on the delivery even out of working hours to make bookings, deliveries. Highly recommended we wouldn't use any other same day provider after finding Pro-active.
1 września 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Sarah, what a lovely review. Thank you so much for the kind words. The team work really hard to make our customers raving fans and this kind of feedback makes it all worth while :)
Excellent service!
Excellent service!! The team
(Abi, Fran, Ross, and Roy) always go above and beyond to support, offer solutions and keep us updated . Their drivers are always professional, helpful, courteous, and willing to support if plans change.
Thank you.
22 sierpnia 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Thanks for your kind words Michael.
The team's focus is always; How can we make our customers lives easier' so it's really pleasing to read your comments.
We also careful chose the couriers to represent both us & our customers.
Thank you for the your business!
absolute amazing experience so easy and…
absolute amazing experience so easy and nothing is a problem at all and they are so quick at responding i had a response with in minuets to make my first enquiry
a massive shout out to ross price for helping me so much! will defiantly use again!
4 sierpnia 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Really, really appreciate your kind feedback Jack!
We have a motto in the office 'Speed is Sexy' & we endeavor to get back to all request within 5 minutes to back that up.
I've let Ross know about your feedback & he's made up you was so pleased with the service.
Thank you for the business!
Excellent customer service
Excellent customer service, perfect timing and a pleasure to deal with.
3 sierpnia 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Thanks for your feedback Scott, we really appreciate it!
We look forward to looking after you again in the future!
A great all round same day courier service.
I'd like to thank Ross and the team over at Proactive Despatch for their prompt collection and delivery of a very important consignment this morning which was very time sensitive and needed a quick turnaround.
I had called Ross this morning at very short notice and to his credit he had a driver on our print site within 20 minutes to collect and make the delivery all within the estimated ETA given.
Thank you so much, you guys are fantastic!
Reach Printing Services.
31 lipca 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Hi Derek,
The team work really closely with each other to ensure we can collect as quickly as possible, so it's really pleasing to hear we could have such a quick turnaround on this one.
We really value the your business.
I had a client on the south coast…
I had a client on the south coast needing a same-day courier to deliver some key component parts.
The collection was done promptly and delivered within the quoted time frame. My customer was thrilled!
14 lipca 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Thanks for your comments Ben.
One of our core values is 'To make our customers looks good'. Hopefully your customer being thrilled did just that!
Excellent service and friendly staff.
Excellent service and friendly staff.
Abi and Fran are great and quick to reply to my bookings.
Kept informed at every stage through from collection to delivery.
No Job is to small. Would always recommend without hesitation
24 lipca 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Hi Angela,
I don't mean to sound bias, but the ladies in the team are fantastic and are really pleased with your kind words.
Our motto is 'Delivery through communication' It's great to hear we're living up to that!
We value every booking the same, regardless or how small or big it is.
Thank you for the business!
Very easy to deal with
Very easy to deal with, everyone was professional and helpful. It was a last minute request and the job got done. The driver also used his initiative when the goods could not be located from the collection address.
21 czerwca 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
We really value your feedback Gary.
We're really selective about the couriers who represent us, you & your customers in an attempt to ensure only the best representatives of our business' are out there.
I'm really pleased you was happy with the booking!
Amazing to deal with
Amazing to deal with, Quoting was really quick and excellent value for money. The job was collected and delivered within hours. I was surprised at how easy it was, Wouldn't hesitate to use
4 lipca 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Thanks for your comments Lee.
We really endeavour to make the whole booking process as frictionless as possible from the customers point of view. I'm thrilled to read how easy you found the process.
We look forward to hearing from you again soon!
Amazing Service
Use Proactive despatch all the time in work and the service is amazing from start to finish. The friendliness of all the staff is 2nd to none. Immediate updates via email when booking/collected. Really worth your time if you use couriers. I don't use anyone else. Roy is an amazing account manager
29 czerwca 2023
Opinia niezależna
Odpowiedź od Proactive Despatch
Thanks for your feedback Jon!
We're probably bias, but we feel we have a really good group of genuinely nice human beings. I'm really pleased to see you find the team just as friendly, especially Roy!
We hope to hear from you soon!
Excellent same day service
Been a lifesaver for us on more than one occasion! Always impressed by the friendliness and professionalism of the drivers and speed of response from the bookings team.
28 czerwca 2023
Opinia niezależna
Competitive, Reliable & Communitive Company
Proactive Despatch have been very reliable since moving over to them recently. Extremely competitive, friendly drivers and great comms when on the road.
Shout out to Paul, Roy, Ross, Abi & Others for their hard work.
IRIS BHC
15 czerwca 2023
Opinia niezależna
Brilliant service
Brilliant service, from quote to delivery this has all taken less than 24 hours. Communication with Fran (today) and Abi (yesterday) has been excellent. I was dreading using a courier to be honest and Proactive Despatch has given me faith back in couriers. I will definitely use them again and can't recommend them highly enough. Thank you Fran and Abi.
6 czerwca 2023
Opinia niezależna
Great company to work with
Great company to work with, very understanding of our business requirements, always happy to help and great communication.
Would recommend every time.
7 czerwca 2023
Opinia niezależna
Since we have started working with…
Since we have started working with Pro-active we have found them very reliable and efficient company. Even though we haven't been working together that long we have built up a good working relationship with many members of the team, Fran, Abi, Ross & Craig who will always go the extra mile when needed. Highly recommended
1 czerwca 2023
Opinia niezależna
Friendly, and fast service
Ive been using this company for a number of years now. The service is great, always have a friendly team on hand to book in whenever you need to. A very reliable service, which lets you know each step, from booking, right through to delivery.
100% Great customer service and would 100% recommend
25 maja 2023
Opinia niezależna
Fantastic and efficient service
Fantastic and efficient service
Pro-active as a whole is an extremely reliable and efficient company. We have worked with pro-active the past 12-18 months and have built a solid working relationship. The pro-active team, are friendly and approachable. Always willing to offer advice on the best course of action to take so all items get where they need to be in the correct time frame and for the best price.
We would recommend these guys to everyone looking for a same day service.
25 maja 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.