Power Tools Direct Recenzje 2218

My order came i a reasonable time frame, the site was easy to navigate.

I have not received my order to date, which was promised in 2 days, now 10 days. I have a tracking no. but it's not live, as no delivery company assigned yet.

Also, there is no telephone no. to call and speak to someone! All very frustrating!!!!!!!!!!!!!!!!!!

Good value, lot of kit for the money and high quality construction.
Slight delay on delivery

Placed an order on the 8/04,
Part was supposed to be in stock.
No update on order, part had not arrived 16/04.
Chased order, got a email back on the the 17/04
saying it has been shipped on the 17/04.
Arrived on the 17/04. very poor service.

Power tools direct had the quality tools that I needed at a very reasonable price.
Delivery was a bit slow but I didn't need the tools urgently and would consider using them again.
Ordering was a very easy process.

Avoid , just avoid

Excellent item Just as described
Great quality & Quick delivery

The items were good value but took long time to be delivered. On the good side, the company recognised the problem and refunded the express courier charge.
The company has a good customer service attitude, and I will certainly give them the benefit of the doubt and use them again.

Shocking customer service. Purchased a really small item on Saturday and was charged £7 for postage. After repeated calls and emails to be told Wednesday morning that the item would despatch the same day, it didn’t till the Thursday, god knows when it will turn up. I have paid over the odds for postage which is meat to be a 2 day service, to be told by a lady called Gosia (in the Thursday) that they can’t tell me about delivery timings despite the day before being told it would be on a next day delivery. Save the hassle and shop elsewhere…I just hope it turns up and I can sort the issue out

Sensitive equipment (torque wrench costing almost £200) sent packed in black plastic bin bag material, no protection whatsoever. Delivery very slow. Now I'll just pray that the calibration of the wrench was not thrown off by being bashed during delivery.

Not very well packaged, spade only had plastic wrap on head and handle. Arrived in one piece, good price and fairly quick.

AVOID - I was sent the wrong product and they wouldn't arrange a collection or issue the refund despite emailing them several times.
PS. I'm writing this 4 weeks after ordering - No resolution - AVOID AVOID AVID

First rate service, reasonable price, very quick delivery and excellent quantity product….no more needs saying 5 stars

Easy ordering and delivered very quickly. Thank you!

Very competive pricing. Lack of communication though as I emailed asking for a faster delivery than what I accidentally paid for but no response so otherwise I would’ve given 5 stars

The item took 12 days to arrive and my emails asking for updates were completely ignored.

Do NOT believe the advised delivery dates. I have been advised that they are basically guesses by Gosia in their “Customer Service” team and they should not be believed.

I experienced ABYSMAL service. I paid for express delivery on 29th March and was advised to expect delivery by 1st or 2nd April. That didn’t feel EXPRESS by any means but it was just in time to allow me to continue my project over the bank holiday weekend.

I emailed customer service on Tuesday 31st March as I had not received a delivery update. I received an automated email from the delivery company on 2nd April, supposedly the last day I should expect delivery advising to a delivery date of 7th April. I then emailed Power Tools Direct customer service twice explaining my severe disappointment and received no reply until AFTER receiving my delivery on 7th April advising “they do not guarantee delivery schedules”.

It appears my order was ignored until I prompted them and they just don’t care. Why was there no timely response to any of my emails? How did it take four days to arrange despatch of an EXPRESS parcel? Why do they advise delivery dates that they aren’t capable of meeting? If I could have rated zero stars I would have.

Delivery was long and for a product bearing the name Moore and Wright I am disappointed with the quality.

Ordered a Clarke mig welder online on 29/3/26. Competitively priced and a 3 day turnaround was great as if I’m not working, I’m not earning👍. They duly charged my card in full, the same day. Unfortunately, the welder was finally dispatched 3 days later on 1/4/26. Another 3 days have since elapsed and my nice new mig welder is still not here. The last update I received on 2/4/26 says it should be here in another 2 days on Monday 6/4/26🤨. That will be a full week and a day after I ordered and paid for it. Annoyingly, their website still promises if I order another one tomorrow 5/4, it will be here by Wednesday 8/4!?! Yea. Right! I’ve had goods worth less than a tenner delivered from China faster. In the meantime, I’ve ordered AND received AND fitted a new torch wire feed liner, torch swan neck and liner and wire feed roller for my (previously) broken welder! Assuming my new welder finally does turn up on Monday, then Three stars awarded for price, ease of ordering and the speed they took my money. If only their delivery service was as speedy and they hadn’t enticed me with the false promise of three day delivery!🤷‍♂️

Update 6/4/26: Finally. My long awaited Delivery day!🤩…….Came and went! Nothing arrived! No update. NOTHING! Now ONE star! I’ll be asking for a refund tomorrow and will not be a repeat customer of a power Tools Direct!

Update 8/4/26: It finally ARRIVED yesterday - NINE days after I ordered and paid for it and SIX days after their promised delivery date! I’ve now ordered two spools of fluxed wire………from somewhere else (I can’t wait until August!)! It takes “mini spools” only and didn’t come with a short sample spool🤷‍♂️

I should have read the reviews on this company before ordering.