I've emailed and sent a message through facebook and still no answer, after 10 days. They used to be so good in customer service, what happened? The main website is gone, just sends you to amazon. You... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I've emailed and sent a message through facebook and still no answer, after 10 days. They used to be so good in customer service, what happened? The main website is gone, just sends you to amazon. You... Zobacz więcej
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Love my pony o as does my daughter, hair stays up all day (mine is shoulder length and super thicj daughters is 3/4 down her back and thin and wispy) no pulling no sore "roots" when you take it out an... Zobacz więcej
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Absolute rubbish. Doesn't hold my long hair in place at all, slips out within minutes. Complete waste of money So disappointed. I've also noticed that they reply to every bad review by saying they ca... Zobacz więcej
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So excited to receive this product and, whilst it arrived quickly, I am really disappointed with the results. It is difficult to put in, does not hold the hair at all and looks a floppy mess within 5... Zobacz więcej
Easily create ponytails and buns with PONY-O Hair Accessories! The PONY-O and BUN BARZ are a must have for all hair types: fine, thick, and curly! PONY-O Hair Accessories are super secure, comfortable, non-creasing or damaging, easy to apply and remove. Fine hair appears 100% fuller and thick hair stays up while feeling weightless. Curly hair doesn't get pulled, snagged or flattened! No more little pulled pieces.
25587 Conifer Rd unit 105-234, conifer CO 80433, 80433, Conifer, Stany Zjednoczone
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Such a handy little hair accessory. I was always curious about Pony-O but couldn't get myself to spend the extra money. I am so glad they had an overstock sale and I finally decided to buy. Buy 3 get 1 free. I got 3 Pony O XL Slim and an original Pony O for about 20 dollars including the shipping. This thing does not budge. Secure hold with no crease or tangles which usually happens with other hair ties since I have long, thick wavy/curly hair. Hoping to try a bun bar next. :)

Odpowiedź od Pony O Hair Accessories
Pony-O is a truly new and improved hair “clasp”. The first one other than a fabric scrunchie that doesn’t damage my hair. Those “phone cord” hair bands that claim they don’t damage hair really cause breakage and Pony-O doesn’t. Pony-O also holds my hair all day and looks great! It is truly a great product. I’ve bought several to give away and I’m sure those recipients will become future customers.
Carolynne P

Odpowiedź od Pony O Hair Accessories
I love my Pony-O! I love having long hair, and Hate damage. This is the only hair accessory I have not had the need to redo my hair. It took a little learning to get it right, but the hold is amazing, and my curls don't have to worry about damage!
I wear the pony-o hair tie every single day since I have bought it - it is the best thing I have ever bought for my hair. So simple to put it in and I am loving experimenting with different styles - it isnt jsut a pony tail fix - I have done buns, french twist, part up part down.... I have ordered my sister a load and my friends also - everyone should own one.
Sadly, I don't have a lot of hair and on top of that, it's extremely fine and thin. So you can only imagine how skinny and boring my ponytails look. Since using the Pony-O, my hair looks sooo much better and fuller! I was hesitant to try it because I thought it would slip right off my hair however, if put in correctly, it stays put all day. Even after working out! I can do several different hairstyles with it and have zero issues. I love how it easily holds my hair on top of my head and gives me the cutest ponytail. The only thing I do notice though, is that my scalp can hurt sometimes when I wear it up all day however, the Pony-O does NOT rip out or damage your hair like elastics do! I can truly say it's given me my confidence back! I am so limited to the type of hairstyles I can do with my hair type so this is a must-have in my life!
I really wish I had seen these reviews before purchasing this product. I watched reviews online but all the girls who used this had either thin or hair no longer than their shoulders. I should have taken that into consideration. I have suuuper thick hair that is also incredibly long. I ordered the larger size Pony O, as well as the bun bar and 2 of the Ponyo meant for sectioning your hair. None of these work. I can't even do a simple pony tail much less anything cute or extravagant. Everything falls out the second after I put up my hair. It can't withstand any sort of movement. Once I move from the bathroom to the couch, it's already completely disconnected from my head. I am very disappointed in this product. Huge waste of money and time. Even if you do return it, you still have to cover shipping and they don't refund for your original shipping either.
I bought a pony-o and one of the bunbarz and really like them. I have a lot of fine, straight hair, and this definitely makes my ponytail look fuller. I struggle to keep my hair in a high pony usually because the bobble normally slides out after an hour or so. With the pony-o, I wore it all day with little/no movement, and it didn't hurt or tug on my hair. The only negative is the shipping charge to the UK, but the company won't have any say in that. To be honest, I have had items in and out of my basket for months because I couldn't justify the postage if the items ended up being rubbish, but in the end, curiosity got the better of me and I am glad it did.
Ignore the bad reviews people obviously aren't using them correctly- watch the tutorials - pony o stays in all day keeps hair in a high pony and holds well
I was excited to use this product after reading the claims of secure holding, particularly as I run and use the gym. No way would this hold up to any activity at all. At best it makes a limp looking ponytail on my long hair and very quickly sags and slips out. A few shakes of my head and it has totally slipped out. It arrives in very cheap packaging, and from my experience is just an overpriced scam and in order to return it you are responsible for shipping both ways. Take heed. Do not waste your money, your regular hair tie was doing just fine.
Update: the response below from Pony-O is perhaps an example of their customer service. My purchase was in June 2021, directly from their site. Order number #2163 on 9 June 2021! I have an order number and confirmation emails from them and a reply from “Nicol the creator” saying return it if you’re not happy (at my expense). Nowhere in my review do I suggest I can see the metal or it’s broken - it is simply ineffective from the first use.
Second update in Response to Pony-o - the product is original, it is from the UK site distributor and I have all the email chains and order confirmations and references. The product I am reviewing is a legitimate Pony-o, confirmed today I. August 2022 about my order in June 2021

Odpowiedź od Pony O Hair Accessories
So excited to receive this product and, whilst it arrived quickly, I am really disappointed with the results. It is difficult to put in, does not hold the hair at all and looks a floppy mess within 5 minutes of just sitting on the couch. No way this would stand up to any gym activity at all. Awaiting a reply from customer services regarding a refund but having seen other people’s reviews on here I am not overly hopeful.
Have now a little collection of the pony O pony O 2 and the bun barz. I use them and so do my two daughters we absolutely love them. They stay in for the gym and all day and it has stopped endless breaking of elastic bands and kids hair getting stuck resulting in hair breakage. Couldn’t be happier and sure will be ordering more colours soon.
I haven't tried this product.
I had ordered one item, and clicked through the pages until I realised too late that the shipping costs and tax charges (which the website does ask you to check) were too much to justify my order.
It was put through, so I emailed their support team. Alejandra responded the same day (very politely), confirming the cancellation of my order and the money was back in my account the next day. Hopefully everyone else has the same experience with their support team :)
I got 3 PonyO & the cute little accessory for them. So far they are my favourite 😍 my headaches dropped and it’s very comfy. Although I have very long and heavy hair so after a few hours of use it can get a little lower than it was but sure it’s an easy fix 🥰 Thank you ❤️🔥
Love all Pony O products! It has never been so easy to make your hair look amazing!! Pony-O ‘s are a lifesaver
I can’t live without it anymore, im addicted to it! 😉
This is a scam. Don’t buy this product. They don’t work as described and you will waste your money.
They’re not great to be honest.
I have fine hair and I bought 3 different ones hoping one would work for me. But no, they all slip out, the pony doesn’t sit high enough and I’ve gone back to my covered elastic bands now.
Not worth the money.
Update after response from Pony O saying I have been taken in by a knock off Chinese company.
This is my order details from them.
Hi M,
We are the U.K. authorised stockist of PONY-O.
The packaging will be different as unfortunately we are still in the early stages and haven’t had instruction leaflets made or the bags sent over.
The items you received will be genuine, original PONY-Os sent from the US.
We hope you love your new PONY-O!
Molly
PONY-O™
On 29 May 2021, at 14:05, M wrote:
Good Afternoon,
I’ve received my hair bands but am curious as to whether your company are official Pony O distributors?
My bands were just in a plain bag, not individually wrapped with any Pony O labelling on them, with a photocopied order paper.
I know there are many companies selling fake ones for a lot cheaper, but your websites says it’s an official stockist of the original Pony O.
I am debating whether or not to return them.
Sincerely,
M
From: PONY-
Sent: Monday, May 24, 2021 1:15:56 AM
To:
Subject: Order #1639 confirmed
PONY-O ORDER #1639
Thank you for your purchase!
Hi M , we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
PONY 2.0 × 1
CLASSIC / Black
BUY 3, GET 1 FREE! (-£7.15)
£7.15
Free
BLING RINGZ × 1
Rose Gold Coin
£9.95
PONY 2.0 × 1
XLSLIM / Dark Brown
£7.15
PONY-O × 1
Classic / Light Brown
£7.15
Subtotal
£24.25
Shipping
£2.95
Taxes
£0.00
Total
£27.20 GBP
United Kingdom
Shipping method
Standard
Payment method
Paypal — £27.20
If you have any questions, reply to this email or contact us at

Odpowiedź od Pony O Hair Accessories
Pony Os accessories are the best EVER!! I love them very much. They hold my hair and my roots do not hurt. Plus accessories are very beautiful. They come in very handy. It’s my new obsession. I will continue on buying forever. So glad they came up with this.
Its perfect, i'm so happy with this!!
My hair roots don't hurt anymore and it feels like I don't have a braid at all. Super easy to use!
I love it
Much like many of the other reviews, I too ordered the Pony-O 2.0 and Bun Bar, and was horribly displeased with the wonky results. The Pony O doesn’t hold hair well, and slips throughout the day. The Bun Bar is trash, and doesn’t hold a circle, and has a giant hole in the bottom of the bun. Customer service is useless, and my $40 is down the drain. These literally infuriate me while trying to get them to work, and I was sold on how much easier it would be to wear a bun.
I was impressed with the concept and was so excited to try out the variations of Pony-O / 2.0 / XL and Bun Barz that I ordered ~$40 worth of products with $7 of shipping cost. It is unfortunate to say that I was hugely disappointed - both with the products and the (lack of) service provided. I followed the purchase recommendation on Pony-O's website along with every instruction that came in my package as well as online tutorials, but the products just could not hold my hair together. I have thick hair that is not larger than the size of a golf ball when gathered (benchmark recommended on Pony-O's website for picking out size). But regardless of the size of Pony-O I try or how hard I "squeeze" (again as instructed), my ponytail would sag with all my hair falling seriously out of place within just the half hour - even simply sitting around without being in activities that required much head movements. This situation applied to both high- and mid-position ponytails I attempted. And the advertised claim of Pony-O's not leaving marks in one's hair is simply not true.
The Bun Barz is also difficult to manipulate in the sense that the ends of the bar wouldn't "close" properly to hold my bun into a neat and perfectly round "loop". Instead, there would always be a hole at the bottom of my bun because the ends of the bar couldn't be sealed together. And with the Pony-O / Pony2.0 wrapped inside the Bun Barz falling loose every minute, my bun just kept turning into a saggy mess of hair hanging on the lower back of my head.
The worst part was when I attempted to reach out to Pony-O's customer service to address the issues, my inquiry was ignored! There is no place on Ponyo.com to leave a customer review, so I am not sure how Pony-O obtained / selected the 5-star reviews displayed on its website.
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