Tous les membres d'équipages et d'expédition étaient très serviables, sympathiques et efficaces. Notre chambre nous a bien convenu, les sorties du bateau, les conférences étaient très intéressantes... Zobacz więcej
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Zobacz, co mówią recenzenci
Had a wonderful expedition team who share with us their knowledge on Arctic wildlife and how sea ice is formed during our zodiac expeditions. Great restaurant crews named James and Virgo who will serv... Zobacz więcej
The Expedition team, the Hotel staff and special mention to the restaurant team, really went the extra mile to make sure everything went well. The expeditions were fun, the food was excellent and th... Zobacz więcej
Overall the experience was good however the biggest disappointment was the activity of kayaking. This was something I had always wanted to do. I got there and the kayaks were awful. They were old, sea... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Polar Latitudes Expeditions (PLX) sails small, comfortable expedition ships to Antarctica, the Arctic and South America, with deep roots in Greenland and trusted ties to our gateway communities from Ushuaia to the far north. What sets us apart is our people. Our expedition teams are among the finest in the industry: scientists, naturalists and polar veterans who share their world with you every step of the way. Through our pioneering Citizen Science programme, you do more than witness the polar regions. You help protect them. As proud members of IAATO and AECO, we travel responsibly and give back to the places we visit. Expect genuine care, expert knowledge and the warmth our guests describe as feeling at home at the end of the Earth. Small ships. Big hearts. Real science.
Dane kontaktowe
PO Box 1227, 05001, White River Jct, Stany Zjednoczone
- 802-698-8479
- salesteam@polar-latitudes.com
- polar-latitudes.com
4,7
Doskonała
66 recenzji
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The quality of team work
The quality of the expedition team, the high level of service from the hotel and restaurant team
18 czerwca 2026
Odpowiedź od Polar Latitudes Expeditions
Dear Shlomo,
Thank you very much for your kind review.
I’m really happy to read that the quality of our expedition team and the teamwork onboard stood out to you. That means a lot, because creating a strong and well connected team is such an important part of delivering a great expedition experience.
I’m also very glad that you felt well looked after by the hotel and restaurant team. I will make sure to share your words with everyone onboard, as this kind of feedback is always very appreciated.
Thank you again for travelling with Polar Latitudes Expeditions.
Warm regards,
Marc
Polar Latitudes Expeditions
Excellent service and experience!
Excellent service and experience!
Svalbard is an amazing destination that I cannot stop recommending
The ship Ocean Albatros is perfect, spacious and cosy
All the staff and crew, from the hotel, restaurant and expedition team were extremely nice and thoughtful
5 czerwca 2026
Odpowiedź od Polar Latitudes Expeditions
Dear Ines,
Thank you so much for your lovely review.
I’m really happy to read that you had such a great experience with us in Svalbard. It really is an incredible place, and I love that you cannot stop recommending it. That is probably the best compliment we can receive.
I’m also glad that our beautiful Ocean Albatros felt spacious and cosy for you. It makes a big difference to come back to a ship that feels comfortable and welcoming.
Your kind words about the hotel, restaurant crew, and expedition team mean a lot. I will make sure to share them with everyone onboard, as this kind of feedback is always very appreciated by the team.
Thank you again for travelling with Polar Latitudes Expeditions. We would be very happy to welcome you back one day, maybe down south in Antarctica or on one of our South America voyages.
Warm regards,
Marc
Polar Latitudes Expeditions
Polar Latitude / Albatros Expeditions under deliver
Polar Latitude / Albatros Expeditions has misleading advertising regarding their abilities to provide their itinerary as advertised. They underdelivered on our expedition by deciding to only take us to Antarctica for less than one day of the four days they advertise. There was weather to deal with, but that is common / expected in the Drake Passage, and other companies were able to offer a more complete experience to their guests at the same time. Other boats were also crossing when we were being diverted away from Antarctica. On the return from our very short time in Antarctica, they decided to leave early and took a very diverted route back while other boats were passing through directly.
When a large group of unhappy passengers corresponded with the company, providing lots of evidence as to why we felt they should have been able to mostly proceed as advertised, they ignored us to begin with then, once they finally responded, did not show transparency or accountability for their poor decisions. At the end of the day, the boat that we were on was not able to handle the Drake Passage as advertised.
I would steer clear of this company, based on what I have learned about their ability to deliver the product they sell (from my experience & past performance discovered in our research). They had the choice to deliver the product, and when not able to, to make it right for their customers by compensating appropriately and they chose not to.
This was a disappointing 'once in a lifetime experience' and they overpromise and underdeliver on it.
30 stycznia 2026
Opinia niezależna
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