CollectorParcels Recenzje 

Perfect seller. Fair prices, quick to post and well packaged.

Recieved very quickly and items were packaged up really well. Even got a little freebie with my order which is a lovely surprise. Would order again and happy to recommend to others. Thank you! ❤️

Fast payment great service easy to deal with and no issues

Would like to see higher quality graded cards and a more mixed variety of packs

Amazing what a great surprise in my box this month

Where do i start. I bought off pokeparcels based on the review on trust pilot i read the good and the bad and took the bad ones with a pinch of salt and disregarded the the company's comments on feed back to the negative ones which was a mistake there a difference between good customers service and self serving. Buyer beware.. i purchase there premium poke box second highest to try it before subscribing it cost £36 and odd pence including postage there website states what you are guaranteed to receive in the box and another guarantee in the faqs.however my parcel should have container a minimum of 5 official pokemon tcg sealed packs, 2 toys and a slab as guaranteed.When they didnt contact me about postage of my parcel i got worried the confirmation email stated they would update you once its posted as alot of company do. I contact them via email which got back to me eventually(5days). I contacted them via there online chat and i was told they just message all there customers to update them on delays due to problems with there slab provide (still waiting for that email)I ask to cancel as i was now concerned about pokeparcels being a con they have twitter but 0 activity and a undersubscribed following on face book please see for yourself, red flags only feed back was from youtube were two ppl had done a video. paid advertising is great even better when you dont pay just send you product and the promotion is free, potential to mislead many. Customer services online chat told me i couldn’t cancel my order and get refund as my order had been posted a fulfilled as the slab problem didnt effect my order…….(but they said it was delayed, i should be getting an email or was that not true) The parcel did get delivered that day to my surprise however there was four sealed (reseal glue residue) tcg packs and one hand made dodge one with 10 reject cards. A pokemon slab psa 7.5 Japanese card. I sent them a screen shot on there online chat but surprisingly i was ignored. I sent 3 different messages via there contact us form state they will try to respond within 24 hours. my parcel arrived on the 25th july still no reply (9days and counting) i took the slab to are local tcg provider at a prerelease who confirmed the slab was worth €2 or £1.75 wooooooow….. completely conned at this point. Psa label states theres 43 other higher graded cards in circulation our is the lowest grade and they no price for it you can buy this card in singles off ebay for under a pound. Tired of waiting i emailed them again and added ever email associated with the company i could find i was told they change the contents of my box due to a problem with there slab company ( wow they did lie to me) and they then reduced the contents as they stated the slab was worth £20+ They said usually id get a uk graded card but had to send psa which is automatically £20+ they said the 4 pokemon tcg packs (rrp£5 each if they werent reseals) and hand made unofficial one (5-20p per card) bought the contents of the box to over £40 ( now rather there supply is lying to them and they dont know what there doing or there coning me) they said i could return the box for a refund if nothing was opened however i sent the screen shot of what i received and we had open there home made unofficial pokemon tcg pack to see what was inside…so we were not getting are money back. In the end of a long email exchange they offer to send a label to return for refund however after being stung already i didnt want to be coned again by a partial refund or £0 refund for opening there unofficial dodge card pack to see what it was. despite the fact they had intentional mislead me and sold a product they could not provide they thought it was ok to amend my order to serve there own financial interest without consulting me fraudulently coning me out of money #trading standards…..
Red flag no contact number….. no reviews on website…. No customer following….. most items sold out on website……..low number of reviews on trust pilot they been operating for 3 years. Im afraid this company relies on income gain by new customer only with the intention of underselling and misleading there customer for there own financial gain there customer service doesn't get back to you there online chat is to help new ppl part with there money only. Not once did i get an apology there attitude was oh well thats what youve got. There are so many ppl killing pokemon i will only buy off pokemon center or my local tcg shop due to the greed of company's for your own sake i hope you read the negative feedback and take heed, read the company's response to that feedback then be honest is this good customer service or deniability do you want to deal with that.

The merch was a rubber wristband and a patch, not very good quality.
The slab sent had subgrading that didn't make up the overall score.

Wouldn't liked to keep the subscription but the package also came late.

I subscribe to this company for my grandson and he looks forward to receiving his pokeparcel every month.

My nephew loved his parcel. Well worth the money! Don't hesitate if your sitting on the fence. We'll worth the money

been getting master box monthly and it never disappoints! easy to deal with if you ever have an issue and never wait long for a reply, would 100% recommend to any pokemon fan! 10/10

I have used pokeparcel for a few months now - enjoy having the variety every month and have never been disappointed! Would highly recommend!

Quick delivery.
Fantastic response.
Great product, got exactly what my son wanted.

It was so great to meet Nick and the team in person at the North West Card Show. They showed us the value in the boxes and we had to buy some for gifts! The products and variety are top notch! Will buy again - Sams Gotta Catch Em All

Excellent product and quick delivery! Will 100% order again!

Brilliant product, would definitely recommend to anyone! Make sure you try it, you won't regret it.

Absolutely amazing product, really happy with my pokeparcel

Excellent service. Fair prices all round, and excellent postage service too.

Late delivery twice, charged twice in a row with no box. No reply to my emails, messaged numerous times on Instagram. Then told no emails received and that the owner is away at the moment and that the box would be sent that day, but It wasn't. The tracking also is rubbish as is just a delivered tracking so it lets the seller know it's arrived not the consumer track it

The box started off quite cool with 5 booster packs, a graded slab, some socks, stickers and a keychain, lovely pokeball packing paper Then just defaulted to sleeves, stickers, 5 packs and a slab. The boxes are no way too small and cram everything in, the booster packs are just silver tempest, lost origins and Scarlet and violet. It's £34 a month - the packs are valued at £3 each ( £15) sleeves are £3, stickers £1 from China,. So you are paying at the low end £15 for a get graded 8 slab that you cant choose.

I've had 5 boxes I think now.

The lack of communication is what makes this product not something I can recommend, as I went £66 down and over 30 days without a reply. To be told oh sorry I will send both boxes at once. Then the next month it happened again I was charged and over 17 days passed with no dispatch and no replies to emails.

Such a shame as this was for my 5 year old who is upset when it doesn't arrive and I have to spend time chasing.

Then after complaining I was told an extra booster pack would be sent. Box arrived no booster pack, again contacted via Instagram as they don't reply to emails, told it was sent in the box, I didn't receive it....then told they believe me that I wasn't lying that they would send a replacement pack out that same day, 2 weeks later nothing ever received.

I contacted Oli again on Instagram and after a back and forth Oli then proceeded to comment on this Trust Pilot review

"PS - was really disappointed to see your TrustPilot review considering we’ve sent you freebies and spent an awful lot of time responding to and trying to please you.

A negative review like that completely destroys trust in our product.

We were trying to help you out by moving your postage date and made a mistake. Normally we only ship between the 18th and 24th but made a special exception for you as you were so close to the shipping cut off date."

I was appalled that not only has Oli has the time to read my review, still didn't bother to contact me about it then has the cheek to comment on it when they have provided such terrible service.

"As I’ve explained countless times and as if also explains on our website:

We usually only ship between the 18th and 24th of each month.

We made a special exception for you as you were so close to the cut-off date.

We process 100s of parcels a month and this special exception was overlooked.

We’ve got absolutely no hard feelings, but your review is a bit of a kick in the teeth as we has gone out of our way to try and please you. It’s not audacity, just an honest comment from a small business about how you’ve chosen to respond to the situation.

Best of luck with the hobby and your collection.

Oli"

So immediately after this I cancelled my subscription and to date no extra pack ever sent. Looking at the other reviews I'm not the only customer who had this issue.

Would you get this type of service from a big company?no. Wouldn't you get the company commented on your review? No

So this is a small business run by one guy, who doesn't reply to emails, boxes sent late, false promises of extra packs and messages you about a poor review you left

It's a shame as we enjoyed the product just not the everything else

You would think that a customer complaining would improve their business but appears not

Oli, if you read this, it's your business but without your customers you aren't trading

******************************

Reply to response below

"You have been constantly complaining and constantly asking for freebies."

That is a complete lie and you know it. The fact that you are lying in response to this review shows how you are manipulating this to make out im some Karen and there is "nothing wrong here".

Constantly asking for freebies? go on post my emails where I'm constantly asking for freebies. I asked for compensation for not sending my product after 30 days. Did I get the "one extra booster pack" no, because Nick didn't send it nor did you despite
"Popping a booster into a Jiffy bag for you now…"

Your customer service is absolutely disgusting, a customer complaining because you haven't sent their product after charging them twice and over 30 days passing is pretty much a standard complaint, have I complained about the product? No. I complained that you don't reply to emails, charge me £68, now publicly lie in an effort to limit damage to your brand

Everything I've said is correct, I've got the emails to prove it and I don't make false accusations towards people.

Everything I get this box I am absolutely blown away by the value of them and the sheer variety of items in the box. Always a minimum of 3 boosters along with a V card or better and I've also received stickers, sweets, a necklace and more! Brilliant service. Couldn't rate them better!