Plumb London Recenzje 

2312
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently used Plumb London for the first time. They sent an engineer within hours when my hot water system broke down on a Friday afternoon. A temporary solution was found so we had hot water for t... Zobacz więcej

Oceniono na 5 z 5

I have been using Plumb London since 2024 and have always found them to be a pleasure to deal with - helpful, responsive and providing exemplary customer service. The most recent work they did for me... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

They are very professional and efficient. I’ve used Plumb London before and the recently worked was replacing the new tap water in my kitchen which it’s done perfectly. Thank you very much! I would re... Zobacz więcej

Oceniono na 3 z 5

The plumber (Mounir?) was friendly and helpful and it wasn't his fault that he couldn't track down the necessary part. He did arrive later than scheduled but my main reason for not awarding five star... Zobacz więcej

Informacje dotyczące firmy

  1. Utrzymanie nieruchomości
  2. również w kategorii:
  3. Dekarz
  4. Elektryk
  5. Hydraulik
  6. Inżynier gazownictwa
  7. Usługi drenażu

O Plumb London

Napisane przez firmę

Welcome to the family!

High standards, fast turnaround times and brilliant customer service. Everything you want for your family, supplied by ours.

We’re a family run heating and plumbing company specializing in delivering great quality workmanship and maintaining excellent customer service throughout. Operating for over 30 years, we have cemented ourselves as one of London’s most trusted specialists.

Plumbing & heating repairs, boiler installations, domestic & commercial systems, certifications, refurbishments. We have you covered!

Ready to get things done? Our WhatsApp is now open for any questions you may have.


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Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 70% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(2312)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 184

Napisz recenzję
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Oceniono na 5 z 5

Plumb London have performed a number of…

Plumb London have performed a number of jobs in our home including to our boiler and heating system, fitted kitchen, appliances and taps. They have been very reliable, considerate, and the work has been completed to a very high standard. Would happily recommend them to others.

20 października 2025
Opinia niezależna
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Odpowiedź od Plumb London

Thank you for being such a loyal customer! We really appreciate your trust across multiple projects and it’s great to know the reliability and quality of work have stood out. Thanks for the recommendation, it means a lot to the whole team.

Oceniono na 5 z 5

very happy customers!

Plumb London repaired our boiler and heated towel rail. The price they quoted was the price we paid, communication was top notch and their engineer gave us some really good advice about maintaining our central heating system. We are very pleased and will definitely use again in the future.

29 października 2025
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Odpowiedź od Plumb London

Thank you for the brilliant feedback! We’re glad everything was transparent from quote to completion and that our engineer could share some helpful maintenance tips too. Delighted you’re pleased with the results!

Oceniono na 5 z 5

Very good service

Very good service. Old boiler broken and new one fully installed and working within two days. Guys knew their stuff, polite, helpful and on time.
Been with Plumb London for years and have never had an issue with them.

31 października 2025
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Odpowiedź od Plumb London

That’s fantastic feedback, thank you! We’re so pleased we could get your new boiler up and running so quickly. Your long-term trust means a lot to the whole team!

Oceniono na 5 z 5

Great Boiler Service

Another great boiler service from Plumb London. Easy, friendly and great communication throughout from booking to service itself. Will be using again next year

23 października 2025
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Odpowiedź od Plumb London

Thanks so much for your continued trust! We’re glad everything felt easy and well-communicated from start to finish. Looking forward to seeing you again next year for the next service.

Oceniono na 5 z 5

Highly recommend Plumb London for servicing!

Plumb London were absolutely great. Most reasonable price I was quoted and also the most professional in communication and efficiency. Would highly recommend using Plumb London, particularly for the servicing of unvented cylinders (many other companies/individuals are not qualified in unvented systems). Thanks again for a great service and I’ll be sure to book in for my annual boiler and cylinder service next year!

23 października 2025
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Odpowiedź od Plumb London

Thank you for such a detailed and thoughtful review! We’re delighted you were happy with both the price and the professionalism and we really appreciate the mention about our unvented cylinder expertise. We’ll be ready to look after your next service when the time comes!

Oceniono na 5 z 5

Boiler service 👍

Booked a boiler service which was carried out by friendly and efficient engineer in good time and for a good price too.

29 października 2025
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Odpowiedź od Plumb London

Thanks for the lovely review! Great to hear your boiler service went smoothly and that our engineer left a positive impression. We’re glad you found the service efficient and good value!

Oceniono na 1 z 5

(wasted over £100) Rude service, wrong assessment

Their gas engineer Ivo claims he has 20 years experience.

In reality he refused to explain technical details of his work - "it's technical", which would have been ok if he then gave me the right read on the negative pressure threshold.

He recommended a major service, costing over £100 which turned out to not be required due to him misreading "greater than" for "less than"

(this was 2 years ago but i'm still unhappy because they call up asking for more business)

29 października 2024
Opinia niezależna
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Odpowiedź od Plumb London

Thanks for taking the time to leave a review though it sounds like this visit was quite a while ago with an engineer who’s no longer with us. We’ve had a look but can’t find any record of you getting in touch at the time, which is a shame, as we’d have been more than happy to look into it and sort things there and then. We always encourage customers to contact us directly so we can review any concerns properly and make sure everything’s put right.

Oceniono na 5 z 5

Job done efficiently and pleasantly

Job done efficiently and pleasantly - all you need!

20 października 2025
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Odpowiedź od Plumb London

Perfect summary, that’s exactly what we aim for! Quick, pleasant and no fuss. Thanks for taking the time to leave such great feedback.

Oceniono na 5 z 5

Friendly, tidy, competitively priced -highly recommended

PlumbLondon have been absolutely wonderful on all fronts. Really friendly initial contact, caring emails, prompt answers to queries, and a competitive quote (as well as a lot of empathy for being without a bath for more than four weeks.) Excellent and quick (no dawdling!) repairs of substantial pipe damage and now the bathroom is functional and leak free again. Charlie was brilliant, friendly, and polite and quick and super tidy and just such a difference to too many unreliable other plumbers I have experienced over 15 years of home-ownership. Thank you all of you at PlumbLondon.

24 października 2025
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Odpowiedź od Plumb London

Thank you so much for this wonderful review! We’re really pleased to hear your experience was positive from first contact through to completion, that’s exactly what we aim for. Charlie and the office team will be thrilled with your comments. It’s great to know the bathroom is now fully functional again after all that time without it. We really appreciate your kind words!

Oceniono na 5 z 5

I’ve used Plumb London a couple of…

I’ve used Plumb London a couple of times and had quick responses and excellent service both times. They did a great job installing some inspection hatches for a gas flue and there is good communication throughout. Would recommend.

17 października 2025
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Odpowiedź od Plumb London

Thanks so much for the repeat custom and the great feedback! We’re really pleased you found our team responsive, communicative and thorough with the inspection hatch work. Delighted to have earned your recommendation!

Oceniono na 4 z 5

Boiler was serviced and area left clean

Boiler was serviced and area left clean.
Plumber unable to access the magna clean but took photos to show it was clean.

24 października 2025
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Odpowiedź od Plumb London

Thank you for the review! We’re glad the service went smoothly and appreciate your understanding with the MagnaClean access, great to hear the engineer took the extra step to show everything was in good order.

Oceniono na 5 z 5

Boiler installation

Monday. Luke arrives to check the fault in our boiler.
As suspected, boiler needs replacing.

Tuesday morning. Luke returns with Tom to install a new boiler and to complete a full flush of our heating system.

All the way through, the service, information and advice given was five-star. The guys were very respectful in our home, from needing to enter every room to check all our radiators to clearing up and minimising the noise without intruding on our day.

Tuesday evening. A warm house and a hot shower. A happy household.

I wouldn't hesitate to recommend PlumbLondon for your plumbing and heating needs.

21 października 2025
Opinia niezależna
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Odpowiedź od Plumb London

This is such a fantastic review, thank you! Luke and Tom will be thrilled to read your feedback. We’re so pleased the whole process felt smooth, respectful, and well-communicated, and that you were warm and comfortable by the end of the day. Exactly what we aim for!

Oceniono na 1 z 5

Horrific experience - avoid at all costs

Used this company to replace my bathroom, a straightforward job and contact with the sales team was initially great and the job was due to take no more than 3 weeks to complete. Well that was in May 2025 and I'm still very unhappy with the quality of work at the end. They aren't the cheapest company but I selected them based on reviews and the fact that they had a head office to liaise between you and the plumber. The quality of work has been beyond poor, much of the work has has to be redone by the senior plumber Mounir, (who is excellent and I am very grateful for his help), but in order to get them to send Mounir I had to endure countless extremely rude and difficult conversations with the manager Conor who is without people skills and is clearly using AI to write all his emails. Only once Mounir had visited and seen the poor quality of the work to Conor change his tune and arrange for changes to be made. But unfortunately it was not enough, the products they recommend are awful and not good quality despite being ensured they were the best around and of course, they are plumbers you want to be able to trust their recommendations. But after only a couple months of use, many items are having to be replaced at my own expense. And this was not a cheap job, as soon as the original plumber started work the costs went up - including another charge for another plumber to be there to "make sure the unit goes on straight"- apparently this too much for their plumbers to do on their own. My advice is to stay well clear and spend your money elsewhere - ps check your invoices if you do use them, if they buy parts for you they charge VAT on top but you are charged the VAT included price from the website! Avoid avoid avoid

23 października 2025
Opinia niezależna
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Odpowiedź od Plumb London

We’re sorry to read your review, though we do appreciate your positive comments about Mounir and the final finish of the bathroom.

For context, the works were completed in May and no formal complaint was raised at that stage. Payment was taken around three weeks later, after which concerns were brought to our attention. In response, we immediately refunded the balance in full and put together a clear plan of action to address every point raised.

Over the following months we carried out several visits, including works not covered under the original quotation and agreed a discounted settlement figure to draw the matter to a close. We felt this was a fair and balanced resolution.

Subsequently, additional requests were made for further reductions relating to items that were outside our responsibility including customer-supplied materials and normal wear-related issues.

While we regret that you remain dissatisfied overall, we’re confident we acted fairly and well beyond our contractual obligations.

We wish you all the best and thank you for your business.

Oceniono na 5 z 5

Great service

Plumb London were efficient, professional and did a great job. I used them for a boiler service and they were prompt with their communication and the engineer was very kind and courteous too.

8 października 2025
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Odpowiedź od Plumb London

Really appreciate the lovely review! Efficiency, clear communication and friendly service are exactly what we strive for, so we’re delighted to hear it all came together for you.

Oceniono na 5 z 5

The team at Plumb London were great

The team at Plumb London were great . They kept us informed of the progress of the work . Their engineer arrived on time and cleaned up when they finished. Totally professional.

3 października 2025
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Odpowiedź od Plumb London

Thank you! We’re so pleased you were kept in the loop throughout and happy with the professionalism of our engineer. Communication and care are big priorities for us, so it’s great to know that stood out.

Oceniono na 5 z 5

Professional

Professional, helpful and friendly.

22 października 2025
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Odpowiedź od Plumb London

Short and perfect, thank you! That’s exactly the mix we aim for every time. Really appreciate you taking the time to leave us a review.

Oceniono na 5 z 5

Plumb London carried out the…

Plumb London carried out the installation of a new boiler with promptness and extremely professional workmanship. Excellent service, would highly recommend

15 października 2025
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Odpowiedź od Plumb London

Thank you so much for your kind words! We’re delighted to hear you were happy with the new boiler installation and the professionalism of our team. Really appreciate the recommendation!

Oceniono na 5 z 5

Quick response

Plumb London responded quickly to a boiler breakdown failure, made a thorough diagnostic and ordered a new boiler which was fitted in a day. Outstanding service from the entire team of booking agent, technicians and customer care.

9 października 2025
Opinia niezależna
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Odpowiedź od Plumb London

That’s fantastic to hear, thank you! We know how stressful a boiler breakdown can be, so we’re thrilled the whole team could get you back up and running quickly. Your praise means a lot to everyone from bookings to installation.

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