Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... Zobacz więcej
Reakcja na opinię
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... Zobacz więcej
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Wyposażenie łazienek
- Dostawca bojlerów
- Sklep dla majsterkowiczów
- Sklep z artykułami domowymi
- Sklep z grzejnikami
- Sklep z drzwiami prysznicowymi
Napisane przez firmę
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Dane kontaktowe
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Zjednoczone Królestwo
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3,7
Średnia
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Well done
Good product, quick delivery which was well communicated. A necessary adjustment to the order was handled efficiently and relevant refund made promptly. No complaints
20 stycznia 2025
Odpowiedź od Plumbing World (UK)
Good Morning Andrew,
Thank you for taking the time to leave a review.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Staff helpful enabling me to add an…
Staff helpful enabling me to add an element to something I had already ordered. Quick delivery and remedied swiftly.
28 grudnia 2024
Odpowiedź od Plumbing World (UK)
Hi Carl,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our sales team. They are on hand to offer advice and support both before and after purchase so i'm glad to hear we were able to add to your order swiftly.
We hope this experience is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Purchased a shower tray
Purchased a shower tray. Unfortunately it had a cracked in but after notifying customer services, a replacement was sent without any dispute.
28 grudnia 2024
Odpowiedź od Plumbing World (UK)
Hi Kath,
Thankyou for taking the time to leave us a review.
I am very sorry that your tray was cracked upon delivery!
Due to the nature of the items there are sometimes damages on rare occasions.
I'm pleased to hear a replacement was arranged swiftly and you're happy with your experience dealing with our company.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Good product and fast delivery
23 stycznia 2025
Odpowiedź od Plumbing World (UK)
Hi Javid,
Thank you for taking the time to leave a review.
I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Clear website
Clear website, half price on a very nicely made tap and fast delivery. I’ll be back……
23 stycznia 2025
Odpowiedź od Plumbing World (UK)
Good Morning,
We appreciate you taking the time to leave us a review. I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Took the order and money but didn't…
Took the order and money but didn't have the product in stock and couldn't get it so refunded me the money a few days later. They were one of two firms that did this to me. Couldn't recommend them on this basis.
22 stycznia 2025
Odpowiedź od Plumbing World (UK)
Hi Chris,
Thank you for taking the time to leave a review. I am sorry to hear there was a stock issue with the product you ordered, and consequently we were unable to fulfil your order on this occasion.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse. This can mean we do have to wait a certain amount of time for products however we always inform you as soon as we can to advise of this.
Once again we are very sorry for any inconvenience caused.
Best wishes,
Tanyka
Outstanding Aftersales Support
Outstanding responsiveness from the team at Plumbing World, firstly from Maxine and subsequently Tanyka.
Having had an issue with an under guarantee radiator product my query was dealt with very efficiently providing feedback from the manufacturer quickly and positively. As a result a solution was provided in just a couple of days. Tanyka provided great support throughout. Great company to work with and will be my first choice for further purchases.
5 lutego 2025
Opinia niezależna
Odpowiedź od Plumbing World (UK)
Hi Paul,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from myself and Maxine in our sales team. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
What an amazing company
What an amazing company. Tanyka and Rob superb service. Nothing too much trouble.
Was a real pleasure dealing with this company.
Thank you so much.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Plumbing World (UK)
Hi Shainey,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from myself and Rob. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
easy to find products
easy to find products, and information about product
Look at reviews very good, prices and delivery info good, delivery on time, Instant Hot water tap and boiler very good , very good value, ElIsi 3 in one hot water tap
21 stycznia 2025
Odpowiedź od Plumbing World (UK)
Hi Anthony,
We appreciate you taking the time to leave us a review. I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Excellent service all round.
20 stycznia 2025
Odpowiedź od Plumbing World (UK)
Hi Kevin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Top service!
Top service and the best price on the bathroom fittings I wanted - saving me a few hundred pounds. I had a few issues (not their fault) but Plumbing World were very helpful, Maxine and Tanyka in particular. It’s so refreshing to find a company whose staff give great customer service and take pride in their work. Highly recommended.
4 lutego 2025
Opinia niezależna
Odpowiedź od Plumbing World (UK)
Hi Angela,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from myself and Maxine. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
Best Wishes,
Tanyka
I recently bought a shower and the…
I recently bought a shower and the customer service staff was really helpful. Great prices too ! I would definitely come back again !
27 stycznia 2025
Opinia niezależna
Odpowiedź od Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our customer service team. They are on hand to offer support both before and after purchase so i'm glad to hear we were able to provide this.
Best Wishes,
Tanyka
Odpowiedź od Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Kept well informed of the delivery
Kept well informed of the delivery. Sent text and emails and delivered on time with two very pleasant gentlemen.
19 grudnia 2024
Delivery was on time price was good and…
Delivery was on time price was good and it works perfectly although hot water flow is a bit slow but does the job
22 listopada 2024
Purchased a shower enclosure and some…
Purchased a shower enclosure and some other items. My fault, but didn’t open the shower base until it was going to be fitted. Had a small indentation on the front face. Contacted plum world and sent photos and after a bit of tooing and froing they said they would change it, but not for a week. I couldn’t wait that long as I had a fitter booked.Eventually agreed to pay for a repair kit from screwfix (£31) which did the job ok. Good service but check for damage early!
22 października 2024
Odpowiedź od Plumbing World (UK)
Hi David,
Thank you for taking the time to leave us a review.
We take great pride in our delivery service, however due to the nature of the items there are sometimes damages on rare occasions. I am very sorry that we were not able to arrange for a replacement within the required time frame, however I can see that the date given was the earliest we were physically due to be in your area. We must use our own fleet of vehicles to carry out product exchanges. That said, I am pleased that reimbursing the repair kit provided a suitable solution for you.
We hope to hear from you again in the future.
Best wishes,
Alex
Amazing customer service from Rob Cox…
Amazing customer service from Rob Cox following an issue with my radiator order. Would definitely recommend and use this company in the future.
22 października 2024
Great!
Delivery came on time, well packaged. Prices were very reasonable and goods were great quality!
19 października 2024
Very helpful
Very helpful advice on tge phone and then quick delivery of the part needed. Thank you.
18 października 2024
Brilliant experience ordering a shower tray
I ordered a shower tray which came promptly, which was delivered by a very helpful young man. I realised I had measured incorrectly, I contacted custom services (Tanyka) who helped every step of the way to purchase the correct size and return the other one. The same delivery driver picked up and dropped off my new one again as helpful and polite as before. So as well as being reasonable priced they bend over backward to give you a brilliant shopping experience.
12 listopada 2024
Opinia niezależna
Doświadczenie Trustpilot
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