What I saw when I ordered the part, on your web site, was a genuine Aqualisa part with the Aqualisa name clearly printed on the body of the part, matching the original one I had. The part that came wa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Zobacz więcej
What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply... Zobacz więcej
Excellent service, ordered an item from the website unfortunately the part No. didn’t match the photo. Call explained they understood, sent a prepaid returns label while they sorted out the website... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Dane kontaktowe
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, Zjednoczone Królestwo
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Make sure you order the right thing. Very high cost for exchange
Make sure you order the right thing as refunds and exchanges are very expensive
They want to charge me 20% of the price of the cylinder even if you try to replace for a more expensive model.
Most places have a fix price
Also they say 1-2 days delivery and took a week. Perhaps go buy elsewhere when they don't rip you off for a exchange
Excellent service
Excellent service, delivery as promised. Replacement shower engine ordered at 12.30pm, paid for quick delivery as we urgently needed the part and it arrived by Royal Mail at 9am the following day. Would definitely recommend this company. The price was good too even taking into consideration the additional shipping cost.
Great service.
The part was exactly as described and what I needed, quick delivery, can't fault anything. Thankyou.
Quality company!
An absolute amazing company. I brought a new blowtorch 3 years ago and twice it became fault (no fault of Plumb2u) they swiftly replaced it both times for me with no questions asked. Thank you!
Very impressed with the cylinder
Very impressed with the cylinder, easy to track delivery and great price compared to local stockists even with delivery
Impressive Service
Easy to order, good stock availability, fast despatch and next day delivery (unexpected).
Haven't fitted the three sets of taps that I ordered yet, but hope they are as positive as the service received.
Quick delivery of stock parts
When our customer unit developed a fault and was 250 miles away from us. We located the plumbing part at a competitive price and in stock with them.
It was dispatched the same day and arrived the next day.
Great service
Good value great communication and fast…
Good value great communication and fast delivery would recomend and use again.
Flush valve…
The web site was easy to use and the product arrived when it should have
Items were purchased not delivered
Items were purchased, shipped directly from the manufacturer. The item was left outside, didn’t know it was even delivered when I checked in with plumb 2 u they provided me pictures of it being left outside. Upon inspection the items were not there. I had raised for further investigation, I got an email saying it was signed for, signature was not my signature and no pictures of anyone present.
Refund hasn’t been issued but investigation with the suppliers has been initiated. Full fraud and careless delivery.
I understand it isn’t plumb 2 u’s fault but I have purchased it through them so reimbursement should be given by them and should ensure a reliable delivery is made.
quick responce
Aqualisa loom assembly part ordered…
Aqualisa loom assembly part ordered arrived very quickly, fitted perfectly and the shower is now back to working as good as new.
Very helpful once contacted!
After some difficulty in contacting Plumb2U, they have responded and replaced a faulty item free of charge as well as taking back the old product. They were very responsive and helpful and I would use them again.

Odpowiedź od Plumb2u
Standard delivery useless
Standard delivery useless, advertise 2/3 days Royal Mail, give you a tracking number, then after 4 days royal mail says expecting the item, be delivered by 48 hours once received which would make it 6 days.

Odpowiedź od Plumb2u
Top notch customer service!
Was in a hurry for 2 pump bodies. I ordered the wrong ones by accident on Thursday evening online and sent an email to the contact address to explain. I received a response email at 10.49am the next day to confirm the order had been amended and still received the parts the next day. Absolutely top notch service, thank you very much.
5 star customer service
I needed to order a tool for a boilermag unit and some washers which I did using the free standard delivery Wednesday evening online.
Unfortuneately my Boilermag unit started to leak after placing the order and late in the evening.
I phoned Plumb2U the following morning at 9am , Thursday to ask if I could change to express.
I was so impressed with how Martin went and found my order and offered to change it to express especially as it had already got the standard postage label if I paid the additional fee which I was only to happy to do.
He then very kindly emailed me the Royal Mail 24hour tracking number and made sure my parcel was relabelled then updated the online order as well.
It arrived just after 10am this morning, Friday, the other side of the country to Plumb2u and my plumber changed the washer with the new tool at 11am.
It is very rare to get such amazing customer service and empathy about my leaking heating system.
I shall be using this firm when I need plumbing kit for the future and will recommend to friends.
Doświadczenie Trustpilot
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