Ordered before 2pm on 15th for next day delivery. According to evri they were left outside a door at 9.45pm on 17th. So much for next day delivery (premium cost) customer service email do not reply... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordering processed was super easy and plates arrived super fast within 24hours. Unfortunately the corners were damaged in postage, I contacted them via email and within 30 minutes I had a resp... Zobacz więcej
Website is easy to navigate and clear, loads of customisable options to chose from. (Style of plate/text, boarders, slogan etc) Ordered late on a Tuesday evening, Arrived 1 pm on the Thursday.... Zobacz więcej
Reakcja na opinię
Despite giving this outfit the exact requirements of my order and attaching DVLA specs they still managed to screw it up and then denied all responsibility and did not answer emails. There’s a reason... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Plates Express are the UK’s leading number plate maker. We provide a simple process to build road-legal custom plates using our intuitive plate maker and strive for same-day dispatch for lightning fast delivery. Looking to level up your style on the road? Check our 3D, 4D and our newest 5D plates out.
Dane kontaktowe
Online, Online, Online, Zjednoczone Królestwo
- sales@platesexpress.co.uk
- platesexpress.co.uk
3,4
Średnia
117 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Platesexpress
We're thrilled to have met your expectations! Your satisfaction is our priority, and we're here for your next personalized plate order.
Legit business, improvement of communications needed.
Updated Review:
I have increased my review as I have since received the plates I ordered. Came in good time but the radio silence from sales support had me worried that this was not a legit business. I can confirm I retract this statement and increased the rating from 1 star to 4. If sales support had got back to me within 24hrs then I would have happily given 5 stars as the plates was good quality as were the fixing kits received.
Original review:
Is this a scam business? I have placed a priority order and have not been provided any tracking details. I have emailed them and got no response. Do I contact my credit card company to cancel the payment? I could have got a quicker service from Amazon for cheaper but thought I would give Express Plates a chance. The lack of communication is really poor.
14 czerwca 2024
Opinia niezależna
Odpowiedź od Platesexpress
We're thrilled to be your go-to for plates! Let's keep the good times rolling by seeing even more of you in the future!
Good Service, Quick delivery
Used a few times now. Good service and quick delivery.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Platesexpress
Your happiness is our priority! We're delighted to hear you're satisfied with your plates.
I paid for express delivery but it…
I paid for express delivery but it still took the best part of the week. I paid for a fixing kit which never came. When I emailed them to advise my fixing kit was missing and could they post this out or give me a refund there has been radio silence. I will not buy from them again.
15 maja 2024
Opinia niezależna
Odpowiedź od Platesexpress
Hi James, Apologies for the delay, We did reply and say we had posted out a replacement fixing kit and we have also refunded your cost of the fixing kit, Maybe you didn't get our emails?
The item is great quality
The item is great quality! Unfortunately I paid £9.99 for express delivery and then was sent to the courier 2 weeks later. Sent multiple emails and communication was not very good.
14 maja 2024
Opinia niezależna
Odpowiedź od Platesexpress
Hi Damian, We are sorry to hear this, We have checked our email records and support did email you back apologising for the delay from the couriers.
Odpowiedź od Platesexpress
We're overjoyed to hear you're satisfied with your plates! We can't wait to assist you with your future plate needs.
Good quick service and good quality.
30 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
Thanks for your kind words! Whenever you're ready for your next set of high quality plates, we'll be here to make it happen.
Great value for money
Great value for money. Very quick delivery and convenient service.
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.
Number plate for tavel abroad
As I am intending to travel abroad later this year I needed to find a number plate with the correct logo on. Plates Express manufactured and dispatched the plate very quickly, it arrived within 2 days of purchase is exactly what I ordered.
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
We're thrilled to have exceeded your expectations! Your satisfaction is a testament to our commitment to quality and service. Can't wait to see you again soon Dave!
Odpowiedź od Platesexpress
Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.
Paid for express deliver got…
Paid for express deliver got confirmation of order had been manufactured but not received any tracking info it’s been two days now have been unable to get in contact with anyone from plates express hope I can resolve this issue and my plates actually turn up and I havnt been robbed of my cash
22 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
Hi Josh, We have checked your order and it was dispatched on the 22nd of April and delivered on the 24th april and tracking and updates were sent to the email address you entered on your order, We think this is a harsh review tbh.
Express service let down by Delivery Company
Ordered plate Monday morning, made the same day and Evri tracking started BUT it took Evri until Thursday evening to deliver. I paid £9.99 for express delivery! If I were Plates Express I'd change to DPD or Fedex. Fortunately my BMW dealer learnt of my problem on the Tuesday and had a new plate delivered the following day - by 1st Class post deliver before 1300hrs.
P.S. Then they had the cheek to come back on 20 May (almost a month later) to demand more detail or my review wouldn't be treated as genuine. So here's the order number Order #1721620
Placed on Monday 15th of April 2024 08:52:04
So I have dropped to 2 stars
18 kwietnia 2024
Opinia niezależna
Plates not posted as promised.
Ordered and paid for plates and still waiting for delivery despite being told they were being posted on the same day. Have checked with royal mail and they have no record of the tracking number.
Order number 1721783D
Have emailed and received no response. Can you please rectify this issue ASAP.
**EDIT** Plates arrived day after I made delivery query. Great quality and very well packaged. Just need to improve communication with the customers and consider providing a contact number.
15 kwietnia 2024
Opinia niezależna
Motorcycle plates
After a delivery issue I contacted the company on here as email given dose not work. The company contacted me and they reprinted plates and sent them to me next day. The plates are as ordered and quality is good.
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
Hi Lewis, Apologies for the delay, These were both dispatched on day of order but we can see they haven't yet been delivered, We will re-send these by fastest post for you today, Whilst we investigate for you, Apologies, If you email us directly we will refund your postage costs.
Super fast next day delivery
Super fast next day delivery, great quality
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
Your positive review means the world to us! We're committed to providing top-notch plates.
Bought from these before......
Quality finished product,well packaged and fast delivery.
11 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
We're thrilled to be your go-to for plates! See you soon Jim!
Highly recommended
Quick delivery,
Good quality plates at a great price.
Excellent service .
5 kwietnia 2024
Opinia niezależna
Odpowiedź od Platesexpress
Your positive review means the world to us! We're committed to providing top-notch plates.
Plate never arrived they took my money…
Plate never arrived they took my money its a huge scam
20 marca 2024
Opinia niezależna
Odpowiedź od Platesexpress
Hello, No contact from you and we need your order number please to check, Apologies for the delay.
I placed an order 8 days ago.
*Edit. Since my review the company have been in touch and made every effort to remedy my customer experience.
I have now taken delivery of my plates, (which look great) and I am much happier.
I placed an order 8 days ago.
Initially I was hopeful as I received an acknowledgement later that day that the plates had been manufactured and were to be shipped 1st class.
Now it is complete radio silence.
NO PLATES AND NO CUSTOMER SUPPORT!
I used a different company for a previous vehicle's plates, I ordered those plates and received them within 24 hours, so it is possible.
20 marca 2024
Opinia niezależna
Odpowiedź od Platesexpress
Hi Marie, Apologies for this, We have just searched our database and we have no emails from you with the surname Anson, Can you please share your order number and I will chase this up for you.
Doświadczenie Trustpilot
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