Absolutely fantastic service from planning by design. Great and knowledgeable people to deal with, led to a very very professional dropped kerb submission which was approved first go! Highly recommend... Zobacz więcej
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They overcharge and add on extras at ridiculous prices when they think you have no choice but to pay. Frustrating to work with, caused delay because they couldn’t understand some basic things. I did r... Zobacz więcej
Reakcja na opinię
Great experience working with Planning By Design. Silas and his team helped me through the whole planning process to build flats above my commercial property. They were always supportive and never gav... Zobacz więcej
Reakcja na opinię
Fantastic advise from start to finish. The whole process was very professional and fully supportive in every aspect. We are delighted to have been granted full planning permission. Big thank you to al... Zobacz więcej
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4,4
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Absolutely fantastic service
Absolutely fantastic service from planning by design. Great and knowledgeable people to deal with, led to a very very professional dropped kerb submission which was approved first go! Highly recommend and took all the stress out of what could have been a tough task
21 kwietnia 2026
Opinia niezależna
I had a great experience working with Planning By Design(specifically with Mislav) on my outbuilding planning application. From the beginning, they were professional and knowledgeable,
From the beginning, they were professional, knowledgeable, and very responsive. My case wasn’t straightforward, and after facing some challenges initially, they stepped in and handled everything with confidence and clarity.
Thanks to their expertise and persistence, my outbuilding application has now been successfully approved. I’m genuinely grateful for their support and would highly recommend Planning By Design to anyone needing help with planning applications, especially in more complex situations.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Eneas, thank you for choosing Planning By Design again and for your kind words, it really means a lot to us.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
AVOID - Money Grabbers
AVOID – UNPROFESSIONAL AND DISPUTE OVER FEES
My planning application prepared by this company was rejected by the council. They then quoted me £840 to handle the appeal, which I felt was excessive. I chose to complete the appeal myself, which took less than half a day.
My appeal was successful.
Following this, the company director contacted me requesting payment and claiming copyright over the planning drawings & docs that I had already paid for. They stated the drawings & docs could only be used for the original application and not for an appeal unless I paid them. They’ve sighted the contract which says it’s their intellectual property but nothing in there states I cannot use documents for an appeal on the same planning application nor associated fees for doing so…
I have now been told I have 7 days to pay £840 or they will issue a formal Letter Before Claim without further notice.
It makes no difference to this company whether the appeal that I completed myself was successful or not. They are literally using this as an opportunity to apply pressure and cash in.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Planning By Design
We are sorry to read this review, but we do not agree with its characterisation.
The original instruction and fee in this case related to the preparation and management of a single householder planning application. It did not include appeal services. Our signed terms also made clear that intellectual property in the drawings and written planning material remained with Planning By Design, that only a limited-use licence was granted, and that any further use outside the agreed scope required our prior agreement and consent.
An appeal is a separate stage. A separate quote was requested for that stage and was provided. That quote was not accepted. Our concern is not that the appeal was completed without our assistance, but that our drawings and/or written material were then reused outside the original agreed scope and without consent.
We appreciate that legal and contractual disputes are not ideal to discuss in public, so we will keep this reply brief. Our position has been explained directly and clearly in writing, and we remain satisfied that it is properly grounded in the signed agreement and the surrounding correspondence.
Feasibility Study
Feasibility Study
I asked Planning by Design for a feasibility study concerning turning my garage into a bedroom. I had 2 phone calls about this and they produced a very detailed, professional report. I have since decided not to proceed with the project so cannot comment any further.
17 marca 2026
Opinia niezależna
Odpowiedź od Planning By Design
Thank you so much for choosing Planning By Design and for your kind words.
Of course, if you have any further questions or need help with anything else, just let us know, and we'll be glad to help.
Fantastic advise from start to finish
Fantastic advise from start to finish. The whole process was very professional and fully supportive in every aspect. We are delighted to have been granted full planning permission. Big thank you to all the Planning By Design team that worked on our application. I would highly recommend if your looking for planning permission.
30 marca 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Robert, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
Of course, if you have any further questions or need help with anything else, just let us know, and we'll be glad to help.
Use if you have deep pockets and happy to be overcharged at every opportunity
They overcharge and add on extras at ridiculous prices when they think you have no choice but to pay. Frustrating to work with, caused delay because they couldn’t understand some basic things. I did read the negative reviews before going ahead with them, but didn’t think it would happen to me, so more fool me I guess.
2 marca 2026
Opinia niezależna
Odpowiedź od Planning By Design
Thank you for your feedback. We are sorry to hear that you feel this way.
At Planning By Design, we provide fixed-price quotations, a price match guarantee, and a clear breakdown of the services included before any payment is made, so clients can decide whether or not they wish to proceed. We only carry out the work that has been agreed and paid for, and we always aim to be transparent about this from the outset.
We cannot identify your matter from this review, and we have not received any prior complaint from you directly. We would genuinely welcome the opportunity to understand your concerns and review the position properly.
Please contact us directly with your name, property address, or invoice reference so we can investigate and try to help.
Amazing first time planning experience!
Amazing first time experience with going through the whole planning process. The dedicated planner provided a feasibility report and then discussed the whole planning process with me. I asked several questions, as it was my first time, and they were all satisfactorily answered. Thoroughly impressed by their professional and transparent approach. Will recommend to anyone who is new to the whole planning process, as it can be a minefield to navigate it alone.
18 marca 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Shehriyar, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
Of course, if you have any further questions or need help with anything else, just let us know, and we'll be glad to help.
Planning Permission
It was my first ever experience of getting a planning permission from the council and working with Planning By Design was a great learning curve. I found the team to be very professional, responsive and knowledgeable, they are thorough in their research and proposing the right solution. The response time is quick so you are not sitting and waiting for a response to your query. My experience with them was great - start to finish, glad I used their services and I would highly recommend them to anyone.
16 marca 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Tauseef, thank you for choosing Planning By Design again and for your kind words, it really means a lot to us.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Do not go near them
Promised everything that i wanted but it all changed once they have the money.
They made a mistake which added to planning being understandably refused and then expected further payment to review and continue. They will probably come on the back of this saying that they are as upset as i am about the planning being rejected, well i am not as upset about that as i am about the quality of the work, the poor communication and exceptionally bad customer service, especially from Grant Ward who attempts to patronise and intimidate once you complain.
I take it as a learning experience and accept the vast amount of money lost to this company but all i can pass on to anyone thinking of using them is, be prepared to complete the plans yourself, if you are completely confident that you know what you doing then they’ve will complete the paperwork for you, if you need any help with the base plans or are not sure if the planning will pass straight away then this company is not for you no matter what they promise you.
In response to their reply i just want to assure anyone reading this that the one major block to the planning other than the standard was that the authority wanted the drive to be half a meter longer, which there was space for. this is the kind of help that i specifically asked for during the sales process and not something that i would be able to spot when i agreed to the plans, trusting them on completing the plans correctly was an expensive mistake on my part. they did then offer a review after the fact but expected me to pay for the review even though they were as culpable as i. i have also had an email after this review threatening legal action should i use the plans that they drew up on the back of my drawings, i’ve seen this tactic used by them on other reviews so i confirm that this is something that they do.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Planning By Design
Thank you for updating your review. We again need to correct the record.
This proposal was never presented as guaranteed. Our planning appraisal expressly stated it had a fair chance of success and made clear that planning permission is not guaranteed and can only be decided by the local authority.
Your quote also made clear that we would only submit once you approved the drawings and supporting evidence, and your signed invoice confirms the agreed scope of work we delivered.
It is also wrong to suggest the council identified some fatal flaw. The Highway Officer stated there were no objections in principle to off-road parking/access at the site, but that the design and dimensions required amendment, and expressly confirmed that subject to some amendment Highways could support the proposal.
As for your comments about a later email regarding our drawings and reports, that was not a threat. It was a standard reminder of our contractual intellectual property rights, particularly where planning applications are public documents and the council’s response indicated that an amended scheme may be capable of support.
For transparency, the public application record can be viewed here:
https://publicaccess.newport.gov.uk/online-applications/applicationDetails.do?keyVal=T3ICK9LCHXO00&activeTab=summary
Great experience working with Planning…
Great experience working with Planning By Design. Silas and his team helped me through the whole planning process to build flats above my commercial property. They were always supportive and never gave up on the project. Very reasonable fees as well. Really appreciate all their help.
9 marca 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Manjot, thank you for choosing Planning By Design again and for your kind words, it really means a lot to us.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Professional, Patient, and Thorough
As someone completely new to the world of planning, I was initially overwhelmed and confused by the various requirements. However, Mark Reed at Planning By Design made the entire process incredibly easy to follow. He took the time to thoughtfully explain every procedure in full detail, ensuring I never felt lost.
The team is exceptionally customer-friendly and responsive. I now have full confidence that I made the right choice. If you want a team that combines technical expertise with great communication, look no further.
16 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Krishna, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
Of course, if you have any further questions or need help with anything else, just let us know, and we'll be glad to help.
Odpowiedź od Planning By Design
Hi Carol, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
Of course, if you have any further questions or need help with anything else, just let us know, and we'll be glad to help.
This is the second time we’ve used…
This is the second time we’ve used Planning By Design, and once again they delivered excellent service.
They were professional, responsive, and clear throughout the process, keeping everything on track and handling all the details carefully. Thanks to their expertise, we obtained planning permission smoothly and without any issues.
We highly recommend them for reliable and efficient planning services.
27 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Kathy, thank you for choosing Planning By Design again and for your kind words, its really means a lot to us.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Great company
Great company. Fast, efficient, professional service. I would most definitely recommend.
26 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Sally, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
Of course, if you have any further questions or need help with anything else just let us know and we'll be glad to help.
Brilliant service again by the team
Brilliant service again by the team, always helpful and kept informed at every stage of the process.
18 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Sonia, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
Of course, if you have any further questions or need help with anything else just let us know, and we'll be glad to help.
Reliable and trustworthy
Mark Read of Planning By Design has been amazing from the word go. We are at the first stages of having an extension built at the side of our house, and Mark has explained the procedure in full detail. At first, I was confused by several aspects of the process, but every question, no matter how minor, has been attended to so far. I have full confidence that Planning By Design has been the right choice to make to satisfy all the requirements related to planning appraisal, building regulations, and structural engineering calculations. The company has already provided positive advice on the feasibility of the project, for which I am grateful.
17 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Ruqaya, thank you for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted you found our planning appraisal service helpful.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Professional
Planning by Design Ltd has been my choice to deal with my dropped kerb application and they have been great, with a good price and speed.
3 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Marian, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
Of course, we'll be delighted to assist you with building regulations or anything else you require moving forward.
Planning permission on a vets
This was my fist time putting a planning permission application in for a commercial property and ‘Planning by Design’ helped me through the whole process, this helped me a lot and made the whole process a lot less stressful! Would highly recommend them!
3 lutego 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Chantel, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
Of course, we'll be delighted to assist you with building regulations or anything else you require moving forward.
Incredible service!
Planning by Design were amazing through the whole
Process of applying for a change of use. As first time business owners the amount of information and support we received helped immensely with reducing any stress related to the application. They were fast, efficient and very friendly. I would definitely recommend Planning by Design to any and everybody that is in need of help with a planning application!
28 stycznia 2026
Opinia niezależna
Odpowiedź od Planning By Design
Hi Danni, thank you so much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and feedback like this is rewarding and motivating for our whole team.
We're delighted to have helped you secure planning approval following a smooth application process.
Of course, we'll be delighted to assist you with building regulations or anything else you require moving forward.
The Pre planning service is a waste of…
The Pre planning service is a waste of time. The service says they will provide a definite report after engaging and research done by the planner, however the research provided was very basic and was told to walk the street to gauge other hmos. We made clear to planner to stop the consultation call as that was general information. Wasted our money and zero value for money.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Planning By Design
Hi Pankaj, thank you for taking the time to leave a review, we're sorry you feel disappointed.
Our Planning Appraisal is specifically a paid, pre-application feasibility service designed to give an honest, evidence-led view of the prospects and risks before a client commits to a purchase or an application. It includes 1–3 hours of town-planner research (policies, planning history and constraints), a telephone consultation, a written feasibility report, and a quote for any next steps.
In your case, the call focused on the relevant Local Plan policy considerations for HMOs and the factors that often receive heightened scrutiny. Where councils do not publish a complete or fully reliable dataset for concentrations/identification of HMOs, a simple “on-the-ground” sense check can be a practical part of due diligence (alongside the desk-based research) — that’s why this was suggested. It wasn’t a substitute for research; it was additional, real-world context to help you make an informed decision.
You also chose to end the consultation early, despite the research having already been completed ahead of the call and the written outputs still being prepared/sent. As set out when booking, once payment is received, the work begins in advance of the appointment and the appraisal fee is non-refundable.
We absolutely understand it’s frustrating when a feasibility outcome is more cautious than hoped — but we won’t give false reassurance. Our responsibility is to provide a frank, professional view based on the available evidence, so clients can avoid costly mistakes.
If you’d like to raise specific questions from the written feasibility report, please reply to the email thread and we’ll gladly clarify anything that’s unclear.
Planning By Design
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